LogMeIn Rescue Reviews

LogMeIn is currently used by my department to log into our customers' environments. We use this for troubleshooting software problems, transferring files, or installing software. Some of our employees use it in an unattended mode which allows them to access the client's servers when they need to for the duration of a project.

LogMeIn Rescue is being used mostly by two sub-departments under our Information Technology department. The two departments are Desktop Support and Network Engineering. I believe there are a few accounts across other departments, however, these are the two major users. LogMeIn helps us support our users on various issues remotely. This is a great benefit considering that we have campuses spread across the NYC tri-state area. We would not have the manpower to send a desktop tech or a network engineer personally to remedy all the tickets we resolve using LogMeIn.

My Company utilizes LogMeIn Rescue as its primary remote support application. It is used by our front-line software support staff--as well as our developers, testers, trainers, and other roles. The application enables us to provide the best possible level of service to our clients by quickly and easily allowing our technicians to connect to the remote user. Once connected, the support person can see exactly what the remote user is seeing in real-time. Then, the technician can share or transfer the session with/to an escalation point if further assistance or analysis is needed. This high level of collaboration and interactivity helps us address the end user's question or issue as quickly as possible. This makes the user very happy because their request was addressed with minimal downtime or interruption.

The support technicians in my company all use LogMeIn Rescue and it's great. It allows us to assume just as much control as is needed, and everything can be rejected at any time by the user. This is important because we routinely have to log into people's servers, and having the peace of mind that they are in control in many cases is what allows us to convince them to let us in. LogMeIn Rescue is an invaluable tool and I would not want to do my job without it.

Our IT Support Staff utilize LogMeIn Rescue to provide remote support to all of the remote users in our organization. Accessing the remote user's PC to resolve a support request is the most effective way of providing assistance. The end user has a much better experience, and our support staff has an easier time being able to control the remote PC, rather than trying to talk someone through the steps required to resolve their issue.

We use it in both our help desk and professional services department to access customer systems remotely. It allows us to gain access quickly without needing a VPN setup or some other obtrusive mechanism. File transfers are made easier, as well. It has replaced GoToMeeting for those activities in which a conference call is not needed.

We use LogMeIn Rescue in order to support our many clients with various hardware and software issues. So far our hardware support department using LogMeIn Rescue. It's a great versatile tool that I proudly support. It addresses the issue of not having a technician onsite for every location that we support, which is over 2000 offices and growing daily. I would highly recommend this application to anyone!

Our department uses LogMeIn to assist our clients with computer issues. LogMeIn allows us to help walk users through solutions or complete more intricate troubleshooting. LogMeIn saves us time and helps us get our clients back to work in an efficient manner.

We used LogMeIn Rescue to help connect to our clients when they have issues. Our help desk department uses it mostly, more than anyone else in the organization. The best problem this resolves is getting to our clients quickly. Back in the day, we had to roll a tech out to a client to resolve their issues. Now, assuming the end user has internet, we can connect to their machines in seconds.

We use LogMeIn Rescue for one of our clients. The client's servers and database are not accessible outside their network, so we use LogMeIn Rescue to log into their network to access their systems to work on. It is being used across their organization when users work outside the office. It solves the problem of providing accessibility outside the office but at the same time keeping the systems secure by not allowing direct access outside the network.

It was a fast, well-designed option for us; until we switched to ConnectWise and used their full RMM, but while we had it we used it to service clients on a remote basis if they called in with issues needing help.

LogMeIn Rescue is being used for our department to provide remote support to our customers.
It addresses the following matters:
1) Secure remote control software.
2) Easy to use from a technician perspective.
3) Provides mechanism to re-connect if necessary.
4) File transfer.

During our day to day operations with end users and clients it is a simple way to gain access to troubleshooting system issues. Any user can be helped instantly instead of setting up a WebEx.

Last Time I used LogMeIn it was a very helpful tool, it indeed helped me to connect and remotely support many computerd inside an organization. It gave me accurate reports of my PCs health and status.

I used to work with LogMeIn everyday to provide support to my external clients, it was quick and easy to use.

We have been using LogMeIn to provide remote support to our customers for a while now. In some scenarios our support team needs to be able to connect, control and see what is going on at the customer's end. And we use LogMeIn in to accomplish that. Currently my entire team uses this for remote support. The biggest benefit we get from it is that it saves us a lot of time that would otherwise be spent on a phone with a client. Now we can just take the remote control, work on the problem and call the clients back when things are up and running again. It has also led to our customers being happier since they are spending less time on the phone and troubleshooting with us.

It's easy to use across all platforms. It's easy to use the tools to share files and remote into any devices. I love unattended mode, where you can remote in later if needed. I also like that I can share my remote session with another person who is on LogMeIn so we can troubleshoot together. All in all, a great tool for our company.

We use LogMeIn to remote into end-user systems and resolve printing issues. I use it daily and use its unattended access feature to access my PC in my office. It is a very useful tool.

Out IT department uses LogMeIn. Our company has 7000 end users most of which are remote users. We use it many times a day assisting people working across the U.S. in many different environments. I have used several remote tools, but LogMeIn is the one I prefer.

LogMeIn Rescue makes it simple to support end users, remotely access resources, and keep tabs on everything in between. We really enjoy the product, as it's made our support interactions with customers much more efficient, both for the techs and the customer. Gaining access is simple for both parties involved.

LogMeIn Rescue is being used by the IT department to connect to the organization's employees in order to help solve computer related problems remotely. The organization has many employees who are located off-site or who travel. LogMeIn Rescue enables the IT department to connect to these employees and assist them with computer problems.

We use LogMeIn Rescue in several different client settings for remote access when onsite visits are distance prohibitive.

We used LogMeIn across our entire company for web conferencing meetings and conference calls with clients. It was extremely useful as a quick way to connect with our clients without them having to download any software. Ease of use for our clients and for our employees is a top priority for our company.

LogMeIn Rescue is a great tool that our organization uses to support our various customers all over the world. It allows us to remotely access their computer and provide them with A+ support by showing them and walking them through issues, training, and more. In addition, because our software requires multiple screens, LMI Rescue gives us the ability to see all of their screens (individually or all at the same time). Finally, LMI Rescue gives us the ability to gather information about the user's computer as well as setup times to access it when no one is available to allow us in. It works great.

This is used by our information technology department, specifically our help desk. We use it to connect to users outside of the building to help better solve their issues by being able to view their computer as well as send them files and view resources from within the application. We also use it to access computers that are not currently logged in.

LogMeIn is used across my whole organization as a response to the challenges involved with memorizing and safe-keeping of multiple passwords. Because we deal with sensitive student data, it is important that our passwords are complicated and secure. Yet, that causes a challenge for teachers who may have a different password for multiple sites. We've recently moved to a Single Sign-On approach through Microsoft, but I still use LogMeIn to store passwords to dozens of websites.