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LogMeIn Rescue from the company LogMeIn in Boston, MA is remote administration software for IT management and support.https://media.trustradius.com/product-logos/i0/zi/4BZ9VSZ1DI3O.JPEGLogMeIn, Inc.How LogMeIn Rescue has made our company better2019-08-15T20:45:06.588ZWe are an IT consulting company and use it to remotely access client workstations and servers. It allows us to handle many troubleshooting scenarios remotely rather than traveling on site. The Rescue Agent is great for installing updates and being able to work on a remote computer without requiring the end user to be at their desk.,Unattended Remote Access.
Quickly get a new user/computer to connect. We typically use the 6 digit code method and direct users to logmein123.com.
Gather statistics on a remote computer such as services installed and running, disk space, and other metrics.,Better support for servers with unattended access. The unattended access works well, but occasionally will get disabled or uninstalled on servers and needs to be reconfigured.,10,Having a remote access tool we can trust allows us to spend less time traveling to clients. This is a cost savings in travel expense and time. The time saved on traveling can be spent doing productive work.,10,10,TeamViewer, GoToMyPC, Join.me and Chrome Remote Desktop,Visual Studio IDE, Microsoft SQL Server, Microsoft Office 365Matt Van WinkleExcellent Remote Application2019-08-27T13:22:16.638ZThe software allows us to easily connect with users that are not nearby or close enough for us to quickly access them in order to provide support. Since our business has multiple locations LogMeIn rescue makes it simple to connect with all of our users in a quick and efficient manner.,Quickly connect to the user with minimal wait time.
Simple interface, easy to understand and navigate.,The initial download for the user can be confusing when it comes to downloading and running the applet. It can vary across platforms such as MAC vs PC.,10,LogMeIn has increased the number of users we can help during a single business day.
LogMeIn has allowed us to decrease the total number of open tickets.,10,10,TeamViewer,TeamViewerLochan KalicharanLove LogMeIn Rescue - Saves me money & time2019-08-15T20:39:46.478ZWe use it to remotely log in with customers and help them over the phone. Our entire company uses the program.,Remains connected on logout/safe mode/reboot very well.
File Transfer works flawlessly.
Working with multiple computers at once works great.,Would love to see a way to mirror multiple screens better. For example, we log in to a customer that has 2 screens and we have two screens on our workstation. I would like to see both screens at the same time in full-screen mode (this is very common).
Would like the ability to save the "Computers" that we have unattended access to.,9,Helps save us a lot of money traveling to a customer site to fix an issue that can easily be done over the phone, mostly saving our techs time to drive there and the cost of gas. Each time we can avoid going to the site, it saves us at least an hour travel time ($89) and the cost of gas (roughly $10).,9,9,TeamViewer,MalwarebytesDavid McIntyreRescue has been a business saver!2019-08-15T19:09:22.072ZLogMeIn Rescue is being used every day in our business to support our clients in their computer and security needs.,File Transfer - simple and fast.
Unattended access - simple to set up, just works, and is less hassle to clients as they don't have to walk through the connection process for repeat sessions.
Screen capture - a great tool to save errors, etc. You can save these in client records for history/billing purposes.
History/Notes - helpful for billing purposes. Can also be saved in client records for historical lookups.,Unattended access service seems to fail and/or not start at times.
After Windows updates, sometimes remote session does not reconnect after rebooting to install updates.
Sometimes a session that is having trouble connecting will get "stuck" in the session list showing "connecting" and there is nothing you can do to end it or try to restart it.,10,LogMeIn Rescue has had a very positive impact on our business. It has allowed me to grow my business from an "in-home" part-time tech support business to a full time business.
We can manage multiple clients at a time, put sessions on hold that we are waiting on, and still take on new sessions at the same time.,9,10,Zendesk,Microsoft Office 365, QuickBooks Desktop Pro, Avast CloudCareKay WetzelGreat Remote Tool2019-08-14T19:46:54.344ZI use LogMeIn Rescue every day to support clients, update software and troubleshoot issues on Windows PCs. I update my database software remotely for customers. I troubleshoot a variety of problems from resetting passwords to installing and uninstalling software to running malware scans. I support Windows servers for several customers including managing users, rights and updating software.,One of my favorite features in unattended access. Particularly for servers this feature allows me to keep updates and policies current without disrupting customers daily use.
As long as my customers have good internet, copying files back and forth to troubleshoot data problems is a snap.
When I need to roll out updates I can make changes once and update multiple computers quickly.,I wish Windows server access didn't require entering a password multiple times.
Troubleshooting hardware problems is more difficult than it should be.
I work a lot with dot matrix printers, it would be nice to be able to update printer settings remotely. This is a joke because you need to touch the printer to change firmware settings.,10,LogMeIn Rescue works better for me than some of the other products I've tried. It is a little more expensive, but more efficient.,10,5,,Trend Micro Network Defense, Amazon Web Services, iMagic Inventory SoftwareJohn HughesRescue Lens Remote Diagnostic Can Be Useful2019-05-21T18:34:05.825ZWe use Rescue to help with peer to peer challenges at customer sites as well as direct customer assistance. This usage is within the Material Science division of our company.,It is difficult to describe certain things... How tight a screw is for example. When using Rescue you can see what is being done and respond as it is observed... Preventing costly errors or hazards.,It is unfortunate to need to be at my PC in order to initialize a call. Peer to peer should not require call data so direct to device from device should be considered,7,I am not on the business end of the process. I do not know.,TeamViewer,TeamViewerKarl ScarabinI Recommend LogMeIn2019-08-20T18:19:13.230ZWe use LogMeIn to support users who are remotely based for IT issues.,Remote access from any machine to any machine with internet connectivity.
Unattended access.
Team collaboration.,Running the app is a bit slow at times,9,The majority of our IT issues can be resolved remotely without a local presence.,10,10,Karthik Verma NarmetaLogMeIn Rescue Review2019-06-19T13:34:02.651ZRemote support for INSITE software.,Accessibility.
File management.
Good screen resolution.,Speed in connecting.
Applet retrieval to patch thru.
Chat box remaining live and accessible after a reboot occurs.,10,No idea - I don't deal with any financial aspects of our company.,Jason FergusonIt gets the job done2019-05-01T14:16:02.835ZWe use it here in IT to troubleshoot any and every issue with anything. Other depts such as HR use it to troubleshoot or show how-to's for specific software,Easy for end users to start a session
Easy to gather basic system info with 2 clicks
Unattended access/ requesting credentials so the user can go about their day while we work on it,Might be on our end but sometimes the UAC appears to be 'turned up' and there are UAC pop ups that the end user can see, but not on this end.
Kind of annoying when you're using the chat and then request system info and the whole chat window fills up with gobbledy gook.,10,No negative impact that I know of.
Positive- intuitive and no training required.,Zendesk, Slack, Microsoft Teamsheather aranaGreat remote management without the hurdles other products present2019-07-09T13:28:39.311ZAs far as I am aware, we use LogMeIn for most of our IT Operations. We use it primarily to support end users that are remote. This includes any type of troubleshooting we may need to perform from email issues, application support and troubleshooting, OS updgrades, software installation, file shares and web application support. This is our primary tool for anything we may not be able to do in person. I would say I use this product at least a couple times a day.,Easy to use with our end users. Setting up the connection is relatively simple for the most part.
Doesnt seem to be a whole lot of lag, except when connecting to users that are on a VPN. (Expected behavior)
The file transfer tool is really easy to use and its only failed a couple of times.,Seems some functionality is removed from the OS when connecting. We sometimes have troubles performing software installations
The connection will sometimes drop mid session and we have to create a new one and reconnect
Adding other technicians mid session doesnt always work and sometimes causes the connection to fail,8,As I dont know what the cost is per license, I cant necessarily speak to the actual ROI.
This product does make our jobs much easier. Without this tool, we would have to have users send their machines to us for troubleshooting.
This tool makes our user experience much smoother.,SolarWinds Access Rights Manager, Avast Managed Workplace RMM, TeamViewer, Kaseya IT Center and ConnectWise Control (formerly ScreenConnect)Verified UserGood product with potential to be great!!2019-06-11T19:58:54.550ZOur company has recently switched to using LogMeIn Rescue to provide support to our customer base with their technical issues. The entire Technical and application support personnel are using it. The major advantage of LogMeIn is that it provides multi monitor support as well as reconnection after a remote reboot without going through the authorization procedure done in the beginning. The customers being served are also satisfied knowing that they give the authority to access their system to only known people by acknowledging it at each instance.,The customer at the other end is in control of giving access to their system. It is not a free anytime access to their system even if you have connected before.
The technician, after getting access, can switch between monitors on the remote system to access windows popping in different monitors.
You can perform a remote reboot and still connect without the customer intervention once the authorization has been given. This is helpful when you are doing a remote software installation that requires multiple system reboot.
You can get the remote system configuration information without invoking the command window on their side.,The most important feature that is missing is its ability to schedule a meeting ahead of time and integrating it with the office mail systems.
Their is no integration of voice so you have to resort to other calling app or phone to have a verbal interaction with the client.
In some cases it would be nice to set up a secured unattended remote access feature. This is particularly useful in big organizations where the remote systems are not always accessible quickly by the clients. So, if a mutually agreed secure link will help.,7,Good level of access to remote systems
Some customers still don't trust LogMeIn completely and hence it cannot be used
Cannot schedule the meetings which is a bit annoying.,Zoom, Skype for Business (formerly Lync) and TeamViewer,Skype for Business (formerly Lync), Zoom, TeamViewerVerified UserLogMeIn Rescue: does one thing and does it really well.2019-08-21T01:42:00.180ZWe use LogMeIn Rescue (LMI) to provide remote support to customers. The customer would call in and, if required, the Service Desk Analyst would use LogMeIn to remotely take control of the customer's computer and troubleshoot remotely. This means that most of the issues could be resolved quickly and remotely, before a technician could even physically get to the customer.LogMeIn is in a pretty crowded space, as there are many tools out there that do similar things. However, I consider LogMeIn to be a full feature remote support tool because it has a lot of strong features, such as:Granular backend administration console.Transfer session between technicians.Share session between technicians.Restart and resume control without any further customer intervention.Control of mobile devices.,It's easy to guide the customer to set up the initial connection.
Transfer/share control between technicians.
It's a very good built-in tool to administer account permission and license.
It's trouble-free, and works as it is supposed to. We never spent any effort to troubleshoot or fix anything. The tool is pretty much set and forget.
Strong administration features: Email alerting for when you are running out of concurrent license. Useful reporting usage statistics.,The tool works so well so it is very hard to identify an area that could improve significantly.
One area could be how licensing is counted. Maybe count license usage based on the number of concurrent remote control session instead of the number of technicians currently logged in. This might not seem like a big deal, but if you have a lot of technicians, they could all sign in and hold up licenses without actually using any remote control sessions.,9,The tool has a concurrent licensing module, so it is very flexible, and that combined with usage statistics reporting allows you to get the right amount of licenses for your needs.
We have other tools with some overlapping capabilities like NCentral which we can use to do remote support. However, NCentral requires an agent to be already installed on the user's machine, and that is not always the case. So LogMeIn is a good catch-all tool to ensure that you will also be able to provide remote support.,10,9,TeamViewer and SolarWinds N-central,SolarWinds N-central, Mikogo, TeamViewerVerified UserWe have been rescued by LogMeIn Rescue, why you should too!2019-08-19T20:15:29.712ZWe use the software to remotely access and support offices' technical issues. It is currently used in our Technical Support department, but we are slowly adding users from other departments. It allows us to assist our offices much easier than previously used products, and integration with our chat-based support solution is a big bonus.,Easy to use, both by support technicians and end-users, to get connected. As our end users are not typically well-versed when it comes to technology, the easier we can get remoted in and helping, the better.
On a similar point, the Calling Card feature is excellent. It allows an already simple process for connecting to remote users to be even easier.
Reporting: Very granular reporting on all usage aspects of the software. Great for keeping tabs on exactly how the software is being used, as well as survey results for support sessions.,More integration with newer chat products offered from LogMeIn would be helpful.
The calling card feature currently only allows one setup to be deployed. Adding the ability to setup different Calling Cards could be helpful across our business.,10,Increased efficiency due to chat integration.
Increased efficiency due to less time fighting to get the remote access to work as we had with our previous software.,10,10,Webex Support Center and SolarWinds MSP ManagerVerified UserLogMeIn Rescue makes us efficient and is fast and flexible2019-08-15T15:43:44.408ZWe use Rescue within our entire company, although certain users use it more frequently than others. When we're on the phone with one of our reps, sometimes it helps to remotely access their PC or Mac, to fix it for them, or to do some training. Years ago, I created our own calling card and we leave that on some remote machines when we determine that they will possibly need frequent assistance.,Conserving bandwidth by being able to switch to lower color bit depth or grayscale or B&W. They can really help to get the remote session in a useable state when the remote Internet connection is bandwidth strained.
Rescue has the flexibility to be able to connect quickly to a computer when you don't need admin rights, or it can switch to a background service to get admin rights when we need to help fix some Windows issues.
Rescue makes it easy to transfer a connected remote session to another user of Rescue. That is very helpful at times.,It would be great if Rescue was able to install a calling card on a Macintosh computer.
Frequently when I open Rescue, I need to adjust the size of the different areas by dragging the horizontal or vertical sliders. Seems that Rescue doesn't remember how I like to have the window set up.
I like dark mode and would love it if they made the whole Rescue window work with that. Currently, only certain parts of the Rescue window are using dark mode.,9,We try to keep phone calls as short as possible, mainly because if we can remotely connect and help the caller quickly, then they tend to end up pleased. If we didn't remotely connect and just talked them through what they need to do on their computer- which I did for many, many years before we obtained Rescue- then the caller can sometimes get tense or frustrated.
Having multiple Rescue licenses is helpful, especially at a time where we are getting many calls about some problem. Rescue makes its users more efficient.,8,10,GoToMyPC,Microsoft Office 365Verified UserLogMeIn has never LetMeDown 10/102019-08-14T19:12:03.262ZMy company's customer support department uses LogMeIn to assist callers with questions or issues, To record or capture images errors or bugs, to provide intro education to new customers. It is also used by my department to provide support to our remote employees if they have any issues or the need to install any new software. Management also uses the monitoring function to confirm the customer support staff is following correct protocols when logging in with customers.,LogMeIn effectively allows me as IT professional to take control with administrative rights and perform maintenance remotely.
LogMeIn has a quick and easy to use file transfer functionality making it easy for our company to provide training materials and reference documents well on a call with customers.
LogMeIn has reliable and trustworthy security in place allowing for my company to safely use it for our work that heavily involves sensitive information.,The only con I have is regarding the video recordings, they are either not in real time or have a low frame rate. The result is what appears to be a slightly sped up recording. This has never resulted any setbacks, only momentary confusion for some reviews of reporting of bugs.,10,Constantly easy to use tool allows for our company to handle calls more effectively, increasing our one call resolutions significantly.,10,10,,Remote Desktop Manager, Microsoft 365 Business,60Verified UserGood tool overall for remote support2019-08-06T20:36:39.587ZThis product is used by IT support for remote support of in-office and remote users.,Easy to start up for the users
Quick, reliable connections
Able to take admin control easily and quickly
Can control all monitors
Multiple methods of remote access (pin code, email, url link)
Able to create unattended access for long remote sessions or sessions that take place on multiple days
Good file transfer system,Sometimes connection drops and reconnects
Connection emails are sometimes slow
Admin control for business may require sharing admin credentials with customer
File transfer requires admin control to initiate,7,We are able to have a centralized help desk for country-wide support
Issues are solved faster with remote support vs deskside or having to ship computers
Able to clear more tickets in a short amount of time
Able to help multiple customers if needed,8,10Verified UserLogMeIn is an excellent support tool, use it or work harder.2019-07-28T03:21:03.594ZI provide tech support services to a wide range of companies and people within these companies. I connect using LogMeIn to fix computer issues, show people how to do things, reset passwords, and configure programs and OS from Win/Apple machines to mobiles devices using LogMeIn. We use to connect using a different program but ever since we switched to LogMeIn, my job is easier because LogMeIn is quite stable; we reboot the remote machine and reconnect right back to the customer's computer. It has no problem connecting to remote systems with multiple monitors, as I can see all screens or one by one. LogMeIn is a must-have tool for tech support.,Reboot the remote computer and reconnect without having to do the PCI compliance again. Time saving.
Able to send remote commands to restart in normal mode or safe mode.
In uneven or slow connections, LogMeIn adjusts and the connection is as smooth as if I was at the customer's computer.
Very stable.
Able to have more than one session at a time.,Connection to some mobile devices is not as solid as connections to a Windows machine.
The screen resolution when connecting to a mobile phone (mostly apple) could be smoother.
At this time we are using IE only, not able to use Google Chrome.,10,Depending on the customer's technical level, connecting to a remote machine is so much better than walking them through computer changes.
For some low-level technical people, even opening a browser and typing 123rescue.com is a challenge. A one icon integration with Win/Apple might be helpful.,,Citrix ShareFile Virtual Data Room, Cisco SSL VPN (AnyConnect), FileZilla,Yes,10Verified UserA very good product with a high ongoing maintenance cost.2019-07-19T16:34:35.149ZAs support personnel, we use LogMeIn Rescue in a two-fold capacity. We support users who are off of our LAN or WAN and we also support users on our network. Those off the network are supported by having them go to Logmein123.com and we generate a key for them to input into the form. For those on the LAN or WAN, we connect directly to their machine via the Connect on LAN feature.,Ability to connect to computers not on your internal network.
Ability to start up sessions from multiple connection methods such as PIN Codes, email Links or links copied to clipboard.
Ability to connect directly to computers on LAN without any user interaction.,I may be mistaken and this may no longer happen but the last time I searched for this I could not find a way for a support person to disconnect from a workstation on the LAN without it locking the workstation.
Pricing model is very expensive.
Product in general is very expensive to use.,7,Positive view from users. Having support personnel control their computers remotely is almost mandatory essential these days.
Management views the product as a very pricey cost of supporting users.,Dameware Remote Support, Join.me and Webex Support Center,Dameware Remote Support, Webex Support CenterVerified UserGreat remote support software provides users with a robust tool kit and is a favorite solution of our team2019-07-16T16:50:51.359ZLogMeIn Rescue is currently being used as a support tool for remote access troubleshooting of customer reported issues; assisting with system configuration changes, data or system migrations, or other tasks that require my team to view one or more customer tablets/laptops/desktops/servers.,Rebooting and reconnection to remote computer.
Intuitive design and alerting functions while establishing a session.
Simple connection process for customers to join a session.,Main console UI appears cluttered compared to similar solutions.
Would like more customization for home screen, including which sections/items are displayed.
Improve session connection reliability; a higher percentage of my customers are unable to complete the session connection compared to similar solutions.,8,We are able to greatly reduce time to resolution, enabling our team to meet our metrics goals.,Webex Support Center and ConnectWise Control (formerly ScreenConnect)Verified UserLogMeIn Rescue is a must for your IT department2019-10-14T21:53:15.760ZWe use LogMeIn Rescue across all of our companies. This software has taken our travel expenses down while allowing us the tools to work with end-users and endpoints effectively.,The ability to have scripts in the portal to quickly automate tasks.
Built-in file transfer to allow for the flow of documents and files. This can either be used to push or pull these files and allows our team to have the ability to work with an end-user in a manner as if we were sitting at their endpoint.
The ability to keep history and make notes on an endpoint to allow all techs visibility of items that have been worked on in the past.,We have used all aspects of LogMeIn Rescue and as of now, we have not seen a need for improvement.,10,LogMeIn Rescue has taken our expenses down from having to travel to the location. We can do almost anything from our IT department.
The price of the subscription definitely paid for itself.,TeamViewer and VNC Connect,10,TeamViewer, VNC ConnectVerified UserClass Is In "Remote-Session"2019-05-27T14:24:57.645ZLogMeIn Rescue is being used in 2 ways. One way is for staff from across all our sites to get help remotely on their computers. The other is for iOS devices in which once again, it enables users to seek help from the IT department when needed. When we made the switch to LogMeIn, myself and my co-worker tested it out by remoting into computers using calling cards to see how everything works in a real-world scenario.,Helps IT department work remotely to assist staff.
Enables the use of sharing files seamlessly.
Zero-lag interface.,When remoting to screen, I would like to see the screen of the desktop open up on a separate window.,10,It's saves Time on travel.
Staff do not need to bring their computers to have it checked up on.,TeamViewerVerified UserLogMeIn is a FANTASTIC option for your remote login needs2019-05-16T15:13:21.019ZLogMeIn is used by our business to access our client's workstations to resolve issues for them that they are unable to describe. It allows us to work on the computer with the client without having to rely on the client's previous knowledge of computers. With file transfer and full remote control, we can do just about anything we need on our client's workstations.,LogMeIn is very easy for our clients to log in with and understand how to use.
LogMeIn is quick and doesn't take too much time to connect to people's devices.
LogMeIn works on more than just computers and will allow access to just about anything needed.,I don't particularly have a problem with any of its functionality, all issues are brought about by clients having slow internet.,9,The speed of connecting and the ability to do what I need on a client's computer without their assistance is crucial.,,GoToMeeting, RingCentral, Microsoft 365 BusinessVerified UserLogMeIn Rescue is a good choice2019-08-15T20:52:02.100ZIt is being used by our support team to connect to clients to fix IT-related issues. We have an entire team that uses this product daily to provide these services and relies on it to do their job. We've found the tool invaluable in providing these services to our customers.,Remote access
Remote printing
Remote file sharing,Getting non-admin users to connect without needing Admin credentials,9,The cost of the product is high compared to some competitors, but we've found it a good investment.,9,8,Splashtop On-Demand Support,Microsoft Office 365Verified UserLogMeIn to the Rescue2019-05-14T21:21:05.968ZWe use LogMeIn to access our customers' computers so that we may assist them with technical issues and to use administrative credentials to help them with downloads and settings.,Remote access
Respond to emails
Provide on going education of their product,A larger view of the screens that have multiple monitors. You can see multiple monitors but its very small and cumbersome to work with.,10,It is much easier to resolve technical issues when I am able to access a customer's computer via remote access.,TeamViewerVerified UserAwesome product for accessing remote clients2018-12-21T03:08:44.346ZLogMeIn is currently used by my department to log into our customers' environments. We use this for troubleshooting software problems, transferring files, or installing software. Some of our employees use it in an unattended mode which allows them to access the client's servers when they need to for the duration of a project.,There is virtually no lag when using LogMeIn on a client's workstation.
The "start as a service" feature is very helpful for using it while UAC is enabled.
It typically requires fewer permissions to run on client workstations than other software.,Error logging can always be improved, like when a customer cannot connect to a session.
In additional to error logging, many of my emails to the support address have not received a response.,10,I'm not entirely sure about this but I believe it has been positive because we are able to provide better customer service, which makes happy customers.,TeamViewer,GoToMeetingAmber Lesperance
Unspecified
LogMeIn Rescue
210 Ratings
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