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Air Vent, Inc is a Gibraltar Industries corporation which we use LogMeIn Rescue for our IT department to assist our users Nationwide. It is an easy tool to navigate and assist anywhere we are located. It is a very useful tool. I enjoy working with it. We use it for all computer issues we have with our users.
- Remote installs of software on user's computers
- Fixes issues users are having on their computers
- shows me exactly what the user is having difficulties with within the program for me to assist them.
- Administration mode, sometimes screens are hidden to continue with install/repair/uninstall programs.
August 25, 2020
We use it as a tool to access people's computers in order to fix and repair our software.
- Notifications
- Speed
- Consistency
- Lack of notifications sometimes
- Access
- Ease of use
It is being used across the whole organization. LogMeIn Rescue allows us to see and assist clients remotely, as well as to be able to install software.
- It is relatively easy to use, so it requires little training to get going.
- It allows you to run scripts in the background.
- It also allows you to copy files in the background.
- The biggest thing is the technician console crashes and some days it happens quite often.
- I wish you could move the tabs around on the console without having to place the session on hold and then pick it up in the order that you want.
July 03, 2020
During COVID-19, we have been using rescue exclusively for all remote support needs. It is used daily. Additionally, the customers that I consult with have all received LogMeIn Rescue recommendations for their businesses. My customers, school districts, health care, vacation rental services, retail, and the list goes on either to use Rescue to support their customers and/or, I use it to support them. It is a win/win for all of us.
- Unattended access: I can fix problems when the end user isn't at their computer.
- Multiple access methods: When you deal with customers of all technology backgrounds, having multiple ways of inviting them to a session is perfect.
- Ease of use for the technician.
- Rich feature set including the ability to reboot machines and automatically reconnect.
- Interface: the interface is old and dated.
- Setup is designed for IT professionals. Not really a drawback, unless you are looking for plug and play.
- Advanced features are difficult to enable.
June 25, 2020
IT Support uses this across the organization. The ability to type in passwords, auto-reconnect after a disconnect, joining VPN, or rebooting are all fantastic. Pretty seamless. I work in the UK and support people in the USA, Canada, Bahrain, Saudi Arabia, China, Singapore & Malaysia, as well as my home country of course. LogMeIn is my tool of choice to resolve my end user's tech issues.
- Auto reconnect on loss of connection.
- Full Windows system control through the applet.
- Easy fileshare.
- System info window for running processes are very helpful.
- Video conference/webcam to chat with user at the same time.
- Easier for corporate users to give full control to the tech. Those UAC windows confuse the user.
- Chat window is old, small, kinda ugly and in need of a refresh.
LogMeIn Rescue has made my life so easy by allowing remote support to remain an option as we deployed employee work from home stations. We had to hastily deploy employees to work from home in the face of the COVID crisis. LogMeIn allowed for remote support to be possible by allowing authentication outside of the VPN or local domain connection - no other remote support solution offered that flexibility.
Aside from the logistical advantages, LogMeIn Rescue is also secure, easy to use, and it gets the job done efficiently. This is a great tool that scales well for large corporations, to small startups and anything between!
Aside from the logistical advantages, LogMeIn Rescue is also secure, easy to use, and it gets the job done efficiently. This is a great tool that scales well for large corporations, to small startups and anything between!
- Security - LogMeIn uses an SSO solution that allows secured logins. It also requires authentication for the user being assisted.
- Ease - LogMeIn is very easy to use and allows for simple tools like whiteboards and automated memos that allow one to expand on their experience.
- Speed - LogMeIn allows for fast file transfers that work immediately. The remote desktop sharing is also very efficient, as I've never encountered any issues across a variety of connection speeds.
- Timeouts - LogMeIn has a very short timeout period when it detects no activity. This can make it difficult to balance between multiple tasks.
- No user side requests can be made. I would love to implement a solution that allows an end-user to request a remote session that a technician can then accept rather than only allowing the technician to initiate.
- Email follow-ups to end-users would be nice. If they shared the technician name and remote desktop time stamps that could help them in case they need to file time exceptions or track time with their leadership.
June 26, 2020
Being a tech in education, LogMeIn was crucial to help solve IT issues for student once the pandemic hit and we tried to limit our exposure. I was able to solve countless issues from the safety of my couch and in my comfy PJ's.
It is so easy to talk the customer through the install process. That is the key with remote work and working with "non tech" people. Simple, Quick, and Easy!
- Easy Install
- Simple URL for install
- Simple to get started
- Very powerful once you peek under the hood
- Having a simple GUI with advanced options
- Few hoops for users to get started
- A quick way to escalate privileges once remoted in
LogMeIn Rescue is used by our IT department to provide remote assistance for our users during COVID. We have been able to install printers with ease. The biggest advantage so far is that we can elevate our permissions and install necessary programs for our users. Another useful part of LogMeIn is we can use the share screen function to train our users.
- Easy to use remote assistance
- Printer installs
- User training
- Very happy with the service
February 10, 2020
We use LogMeIn Rescue as a company to better remotely support our workforce. Although it's initial intent was to be used for those workers not on site, we have found it convenient enough to begin using the tool even in lieu of walks to different parts of the building. The main issue it resolved for us is efficiently diagnosing and resolving helpdesk tickets opened by remote users.
- Remote desktop access.
- Remote file access.
- Pricing is always an issue, costs do matter and there is competition in this space.
- There is no asset management.
It addresses remote support of our staff on the weekends and sometimes during the week's work. Saves us a trip at times to locations because we could just call the client and set up a session on LogMeIn Rescue. Minor to no issues with the software so far. Recommend to any company that does support.
- Remote assistance in guiding people.
- Remote screen recordings to record the entire session.
- Keeping track of your sessions from when you started one to when you ended.
- Sometimes keyboard might stop working for a remote user.
- Maybe another software to mirror desktop without having to have user grant permission to keyboard and mouse.
- Better reboot in remote session or reconnect.
November 18, 2019
We are a Xerox dealer and LogMeIn allows me to correct issues that used to require me to get in a company car and drive sometimes up to 2 hours to fix issues; it now gives me the ability to correct the issues within a matter of minutes. It saves us thousands of dollars each year and helps me keep my customers happy.
- Fast access to their network.
- Ability to see for myself what issues they are having.
- Allows me the ability to quickly correct their issues.
- It allows me to reboot their computers and automatically reconnects after the restart.
- I believe the yearly price is high.
- I have some customers who have trouble getting to the logmein123.com website. They try to do a search for the site and it comes up with hundreds of choices.
- After the customers download the installer the questions the installer asks scares them, as if we could cause harm to their system.
August 15, 2019
We are an IT consulting company and use it to remotely access client workstations and servers. It allows us to handle many troubleshooting scenarios remotely rather than traveling on site. The Rescue Agent is great for installing updates and being able to work on a remote computer without requiring the end user to be at their desk.
- Unattended Remote Access.
- Quickly get a new user/computer to connect. We typically use the 6 digit code method and direct users to logmein123.com.
- Gather statistics on a remote computer such as services installed and running, disk space, and other metrics.
- Better support for servers with unattended access. The unattended access works well, but occasionally will get disabled or uninstalled on servers and needs to be reconfigured.
November 18, 2019
It is being used across our whole organization.
It addresses all business problems by allowing us to log in to our business clients' computers anywhere in the country, and be able to remotely address their issues. This program has become an asset to our company by allowing us to have this mobility.
It addresses all business problems by allowing us to log in to our business clients' computers anywhere in the country, and be able to remotely address their issues. This program has become an asset to our company by allowing us to have this mobility.
- Providing Log In Keys - Allows us to ensure the customer will be connected with us as a technician each time.
- Providing Chat Services - To communicate with the client/person we're remote connecting with to ensure they are involved in each step of the process.
- Unattended Access - Helps us address the customer's concerns anytime of the day, without needing login assistance.
November 18, 2019
I am exclusive to helping retail jewelers with Quickbooks desktop. Also each jeweler has a point of sale program that exports into Quickbooks. I help jewelers with both. I MUST be at THEIR computer 90% of the time to help and answer questions. I have tied the logmein123.com site to a special webpage my customers go to in order to connect. Perfect.
- On a scale of 1 to 10 for my customers to get connected, I'd give it an 8.
- Once I connect I see their whole screen as if it were mine. I've used two other connecting softwares, theirs are not that way.
- Dragging a file from their computer to mine is easy as dragging a document from one to folder to another on your own computer, easy peasy.
- Although I only help one company at a time, I can connect to many of their workstations at a time. Each workstation is a tab, it works just like tabs on an internet browser.
- Two questions to ask to connect confuses customers, A LOT. A few times I've needed administrator rights and it occasionally has required a Windows username and password from MY USER. 75% don't know it.
- It's the most expensive in the marketplace but for me it's worth it.
November 18, 2019
We use LMI Rescue to make quick and easy connections to customers that we do not have persistent connections with. Rescue is quick, and easy to use and establish a link with for users of all skill levels. It is used by all of our technical staff which are the majority of our employees.
- Error free install of the client, it works every time.
- Remote control offers all the features we need including automatic reconnect after reboot.
- Install is simple and easy to talk users with limited ability through the steps.
November 16, 2019
LogMeIn Rescue is used to support General Electric (our customer) both on-site and with remote users. It is used by technicians across the enterprise to connect to and troubleshoot user computers. This tool addresses a primary business problem: having an employee who cannot use their computer, thereby not being able to accomplish assigned tasks associated with their job.
- It allows connections to users both on site and at remote locations.
- It does not require the users to be connected to the domain. It can support users who are connected to any internet connection.
- It has interactive features that allow for dynamic control of a user device (shutdown, restart, etc.).
- It can be bandwidth intensive (although this can be partially relieved by switching to a black and white color scheme.
- It requires users to authorize the connection (some users are unable to understand how to authorize the connection, could be clearer).
- The chat function can be hard to use, the dialog box it provides is small.
December 23, 2019
It is used by the support team to provide support to application issues, and various desktop/workstation based issues. A great, well known easy to use option. Easy to train support staff on its use, easy roll out. A well known product that many people are already familiar with. Website is great and clear. A great decision for many.
- Easy to use. Very little training necessary.
- Established brand identify, so user acceptance is high.
- Can't think of many things. Works, easy to use.
August 27, 2019
The software allows us to easily connect with users that are not nearby or close enough for us to quickly access them in order to provide support. Since our business has multiple locations LogMeIn Rescue makes it simple to connect with all of our users in a quick and efficient manner.
- Quickly connect to the user with minimal wait time.
- Simple interface, easy to understand and navigate.
- The initial download for the user can be confusing when it comes to downloading and running the applet. It can vary across platforms such as MAC vs PC.
August 15, 2019
We use it to remotely log in with customers and help them over the phone. Our entire company uses the program.
- Remains connected on logout/safe mode/reboot very well.
- File Transfer works flawlessly.
- Working with multiple computers at once works great.
- Would love to see a way to mirror multiple screens better. For example, we log in to a customer that has 2 screens and we have two screens on our workstation. I would like to see both screens at the same time in full-screen mode (this is very common).
- Would like the ability to save the "Computers" that we have unattended access to.
August 15, 2019
LogMeIn Rescue is being used every day in our business to support our clients in their computer and security needs.
- File Transfer - simple and fast.
- Unattended access - simple to set up, just works, and is less hassle to clients as they don't have to walk through the connection process for repeat sessions.
- Screen capture - a great tool to save errors, etc. You can save these in client records for history/billing purposes.
- History/Notes - helpful for billing purposes. Can also be saved in client records for historical lookups.
- Unattended access service seems to fail and/or not start at times.
- After Windows updates, sometimes remote session does not reconnect after rebooting to install updates.
- Sometimes a session that is having trouble connecting will get "stuck" in the session list showing "connecting" and there is nothing you can do to end it or try to restart it.
I use LogMeIn Rescue every day to support clients, update software and troubleshoot issues on Windows PCs. I update my database software remotely for customers. I troubleshoot a variety of problems from resetting passwords to installing and uninstalling software to running malware scans. I support Windows servers for several customers including managing users, rights and updating software.
- One of my favorite features in unattended access. Particularly for servers this feature allows me to keep updates and policies current without disrupting customers daily use.
- As long as my customers have good internet, copying files back and forth to troubleshoot data problems is a snap.
- When I need to roll out updates I can make changes once and update multiple computers quickly.
- I wish Windows server access didn't require entering a password multiple times.
- Troubleshooting hardware problems is more difficult than it should be.
- I work a lot with dot matrix printers, it would be nice to be able to update printer settings remotely. This is a joke because you need to touch the printer to change firmware settings.
November 22, 2019
We utilize Rescue for both onsite and offsite user support. It is primarily used by IT. It allows instantaneous access to computers that are otherwise difficult to physically get to.
- Fast connection
- WIde range of tools (remote control, file transfer, etc.).
- Complicated interface.
- Advanced features are hard to turn on and off. For example, Rescue will occasionally log me into the user's computer with the credentials I'm using to open Rescue. I still don't know how to disable this feature.
November 18, 2019
It is used by several departments for remote support and provides an easy and customizable way to connect support agents with clients.
- Support desk intigration
- Mobile support
- Custom scripting
- Sales processes are salesman driven. I get it for new customers but constantly having to deal with sales representatives and fighting higher pricing is a pain.
- We occasionally need to bring a competitor into the mix in order to maintain pricing.
November 13, 2019
I use LogMeIn Rescue daily to assist local or remote users. It is very easy for me to use and simple for clients to use also. We have over 48,000 staff in the medical center and with off-site users, this makes support much easier.
- I am deskside support tech at a major medical center, and with many locations and remote users, I can assist when users are off-site or even out of the country.
- I can assist users that are not able to remote into their office and can correct issues on their home PCs to allow remote work.
- I can see user's errors directly on the screen when they are off-site.
- It would be nice to be able to transfer files to users when assisting them.
We use LogMeIn to support users who are remotely based for IT issues.
- Remote access from any machine to any machine with internet connectivity.
- Unattended access.
- Team collaboration.
- Running the app is a bit slow at times
LogMeIn Rescue Scorecard Summary
Feature Scorecard Summary
What is LogMeIn Rescue?
About LMI Rescue
Rescue Remote Support software from LogMeIn is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as well as enable remote work.
Rescue Remote Support software from LogMeIn is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as well as enable remote work.
Categories: Remote Desktop
LogMeIn Rescue Screenshots
LogMeIn Rescue Integrations
Agiloft Flexible Service Desk Suite, LiveChat, Freshservice, Zendesk, Salesforce, ServiceNow, Dynamics 365
LogMeIn Rescue Competitors
LogMeIn Rescue Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
LogMeIn Rescue Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | No |