LogMeIn Rescue

I use the LogMeIn Rescue software for 5 years now. And it [helps] me to resolve customer configuration with a lot easier [manner]. We can solve almost all the [cases remotely]. I am very happy to use this software. Sometimes, [I] invite my colleague to work together on the same session in [LogMeIn] rescue to solve complex issues. Good Software.

[LogMeIn Rescue] allows me to effectively and efficiently do my job! Without this tool, support calls would take longer and the overall resolution would be much harder to find. I have used other tools in the past but love LogMeIn Rescue because multiple people can be on the call at once. It is easy to control and view any monitor resolution.

For the IT helpdesk, we use LogMeIn Rescue on a daily basis to provide remote assistance and troubleshooting for many types of workstations spread across a large part of Ontario. We use both unattended installers, and if necessary, we send links. It has saved countless hours on the phone and the road over the years.

LogMeIn Rescue has been used throughout the company as a definitive tool to assist with remote support. I am part of the helpdesk team, and as a support analyst, I use it together with my team to solve problems and answer user requests remotely. It is software with great design and construction, easy to access, and be accessed remotely to install applications, drivers, printers and solve technical problems on users' devices. I also use it to interact with users using messaging and file transfer.

When our organization is growing rapidly, and we feel to have smooth remote sessions with our end-users, we decided to evaluate multiple remote session tools. Finally, we decided to go with LogMeIn Rescue for our daily remote troubleshooting requirements while complying with maximum security. Found the tool very easy to use, and overall performance is better in the case of weak internet connectivity at the far end.

We use LogMeIn Rescue to connect to certain clients' computers when other programs sometimes fail to install or connect. We start with the free alternatives - "Remote Utilities" & "Anydesk" if they fail to work, we switch over to LogMeIn Rescue.

LogMeIn Rescue is being used by our organization to control multiple computers securely from a remote location. This has eliminated the need to visit our customers to fix their software issues, which in return has saved us more time and effort in providing reliable remote support solutions. With LogMeIn Rescue, we are now able to seamlessly connect with multiple computers from a single mobile device or PC, share files, and access control with customers and other employees.

It is used by IT to support users across the organization. We use it primarily to remote access systems to either perform software installations or troubleshoot. We also use it to perform unattended installations and information gathering as and when required. The very fact that there is no instance installation required when working with customers is a huge advantage for us.

We have used LogMeIn Rescue to provide easy remote support to our clients for years now. It is very reliable, easy to use, and very effective. This tool allows us to connect to a remote workstation with minimal need for IT involvement so we can troubleshoot problems directly on our customer's workstations. This tool is being used by most groups in the company, from support to implementation to IT.

We used LogMeIn Rescue to help our customers via a remote session. We used it throughout our whole company to remote into customer sites to help troubleshoot their issues. We also used it for non-customers who just needed help from time to time. By using this, it saved us time in driving to the customer site.

While we use LogMeIn Central for most users, we do have people at sister companies that do work for us. For those computers that we don't have on LogMeIn Central, we utilize LogMeIn Rescue. We also use it for users on personal machines or if we have users with new computers that are in a remote environment.

We use LogMeIn Rescue as a means of providing ad hoc support for our clients who do not use our RMM remote software. Some of our customers simply cannot afford a monthly charge but can afford the ad hoc support we provide. It addresses our ability to quickly log in and fix problems on a customer's machine.

We use it as a complementary user support tool. We have always had our employees in different locations, and having a tool like this helps us a lot to solve technical problems in a fast and efficient way.

We are using LogMeIn Rescue [in] our department to cater customer support to our customers. It helps us resolve customer concerns, do some troubleshooting, and assist customers on how to navigate things from their end. LogMeIn Rescue is a great chat and remote connection tool, [which] makes it easy for our customer service to assist the needs of our customers. LogMeIn Rescue is used not only to support our customers but to support our own peers. We utilize the remote connection capability of the software to easily work on our peer's computers and easily discuss what needs to be done. [It has] great reports as well for viewing productions for the team, [and an] easy to navigate interface. Very [user friendly], you won't have a hard time learning and understanding [...] how to use the system. Great themes that help workers to work comfortably with the system. LogMeIn Rescue does have lots of features that help [to] provide support more handily. They do have [a] marker which makes it easy for you to show [...] your customer what you would like [...] for them to see and to understand. This helps you explain the items in detail and much faster in an easier way. There are also the canned responses and the canned linked section, which helps you better and easily communicate with your customer.

It is used as a remote support tool to help with any application issues or troubleshooting computer problems. We have clients all over the world and try to support any system with this tool. Hands down, it is the best remote support tool I have ever used. I have been using LogMeIn Rescue for 15 years. I knew them when they were in Woburn, Mass.

To remote into [colleagues' machines] for remote support. The product addresses the challenges of supporting remotely during this pandemic. from a simple [log in] issue to putting a pc back on the domain to re-installing a piece of software or setting up a new user.

We use LogMeIn Rescue as an alternative set of remote support tools to support out customer base along with another 3rd party RMM product. LogMeIn Rescue gives us the ability to log onto customers machines in a few simple clicks at a reasonable price. The application contains a large selection of tools for every situation.

LogMeIn Rescue is used by my organization for remote troubleshooting and for advancing remote IT Solutions. It is used by IT Department, including all internal user-facing teams. The tool is a time savior, easy to use, and very user-friendly. It helps in addressing remote troubleshooting issues or cases professionally and efficiently. It also helps in improving business.

The remote Support team uses LogMeIn Rescue for assistance, training, and installation of clients. This solution reduces on-site visits and associated costs and delays by 99%. The client used to be delayed in issue resolution until a technician could attend on-site. Now issues are resolved immediately without additional cost to the client.

We use LogMeIn Rescue as our main help desk support tool. LogMeIn [Rescue] gives us admin access to the user's screen [to] install software or run apps as an admin. Two things we can't get by simply sharing a screen. Often times a support call might take more than ten minutes. LogMeIn [Rescue] lets the user enter their password at the start of the session so that they can walk away, and if we reboot the computer, it will automatically log the user back in so we can continue the install process. At our firm, all our users have two external monitors, and their laptop monitor, LogMeIn [Rescue], allows us to view and interact with all available monitors.

We use it to allow remote control of some critical servers from outside our network. It removes the need to make holes in the firewall and tweak server settings. We use it to allow 3rd party vendors access. It allows us to keep our network secure with minimal effort and minimal risk.

LogMeIn Rescue is used for the purpose of providing technical support within our organization. It is used by the centralized ticketing team with quick links sent to end-users and customers to assist them remotely with issues they are experiencing in their computer systems. The management team will also use it from time to time to do screen sharing within their team.

LogMeIn Rescue is being used by our IT PC Support and IT Technical Support to address service requests for our end users. These are internal users from various departments within the organization. In addition to fulfilling service requests which involve installing software, the support team also uses LogMeIn Rescue to troubleshoot issues on the user's PC.

We used LogMeIn Rescue to troubleshoot remote worker computer issues. Like many companies lately, our entire workforce is remote, so having something like this was super helpful for screen sharing, getting real-time feedback, and interacting with the device.

We currently use LogMeIn Rescue to get remote [access] into customer machines to provide support and complete installs for our applications. It helps us quickly assist customers and look at their machines without the back and forth of emails. There are also APIs available to make workflow easier and connect our internal systems/processes together.