LogMeIn Rescue Reviews

Last Time I used LogMeIn it was a very helpful tool, it indeed helped me to connect and remotely support many computerd inside an organization. It gave me accurate reports of my PCs health and status.

I used to work with LogMeIn everyday to provide support to my external clients, it was quick and easy to use.

We used LogMeIn across our entire company for web conferencing meetings and conference calls with clients. It was extremely useful as a quick way to connect with our clients without them having to download any software. Ease of use for our clients and for our employees is a top priority for our company.

LogMeIn Rescue is a great tool that our organization uses to support our various customers all over the world. It allows us to remotely access their computer and provide them with A+ support by showing them and walking them through issues, training, and more. In addition, because our software requires multiple screens, LMI Rescue gives us the ability to see all of their screens (individually or all at the same time). Finally, LMI Rescue gives us the ability to gather information about the user's computer as well as setup times to access it when no one is available to allow us in. It works great.

This is used by our information technology department, specifically our help desk. We use it to connect to users outside of the building to help better solve their issues by being able to view their computer as well as send them files and view resources from within the application. We also use it to access computers that are not currently logged in.

We use LogMeIn to access various devices around multiple locations, mostly in a support function for other employees but also on the odd occasion for our partners. It is mostly used by the support and development teams. Key problems which are addressed are the ability to allow more technologically-astute colleagues to be able to assist remotely with specific technical queries.

LogMeIn is used across my whole organization as a response to the challenges involved with memorizing and safe-keeping of multiple passwords. Because we deal with sensitive student data, it is important that our passwords are complicated and secure. Yet, that causes a challenge for teachers who may have a different password for multiple sites. We've recently moved to a Single Sign-On approach through Microsoft, but I still use LogMeIn to store passwords to dozens of websites.

I use logmeinrescue in order to connect to clients computers in order to troubleshoot issues with many of our programs that we use internally. I also use logmeinrescue in order to troubleshoot in-office computer issues while I'm traveling or at home working. It's such a great tool for the commuter! You can do nearly all of your work from home as an IT professional. I'd recommend it to anyone looking for a solid remote support platform.

LogMeIn Rescue has saved me a ton of money on gas and time. I used to waste so much time driving instead of invoicing, that I was limiting my income potential. Once I got started, my productivity skyrocketed as I was able to knock out 5 minute support sessions and work on multiple tasks at the same time.

Our company uses LogMeIn Rescue for software support and training of our software members. I use LogMeIn Rescue daily when training our business owners and managers how to use our software. I share screens with our members and teach them how to use our software. Our support staff uses it to login to our members’ computers to troubleshoot problems they may be having.

LogMeIn Rescue is used to support remote employees with IT related issues. The IT department is the sole user of the program but it's used to support employees in all departments. LogMeIn Rescue allows us to be very flexible with our support options and support people without worrying about geographic restrictions or a specific OS.

I am a co-owner of a formerly Break-Fix model computer repair business. We have a strong focus on customer service and support. Our business is currently undergoing a conversion as an emerging MSP. We have reliably used Logmein Rescue since it was pre-beta. We have seen many iterations through the years and over all, have been pleased with the robust and mature product it is today. We took advantage of their in-house rebranding, and found it easy to integrate into our website, and to install on customers' machines.

The very good things about Logmein Rescue mostly overshadow the few shortcomings. The light-weight app requires very little resources to run either on the technician side or the consumer's end. The technician app can be run from a browser via a plug-in, or via a small installation package that can install a more permanent version of the desktop rescue technician console. Distinguishing between either the browser base or desktop is slight, especially if the browser is running in full screen. The benefits to this type of flexibility enable me to on the fly help a customer, even if I find my self off-site, without my own computers, but near a machine that has internet. The System Info tab is an excellent quick click when first connecting to a remote session. This very detailed snap shot can give the technician and incredible amount of useful data in under a second. This can help immediately explain slow computers when it turns out the have a pentium 3 cpu and 512mb of ram.

A fundamental feature that should not be overlooked is the Logmein Rescue Calling Card. This small customizable app can be generated from the web-based account login. An installation package is created on the fly, that has a technician defined preset group of behaviors. i.e. Run on start up, always check for updates, etc. Any time a session is initiated with a client - the technician has the option to push an install of the logmein calling card - which generally takes under 9 seconds to download and install on the customer's machine.

Technicians can generate sessions via a hyper-link that can be pushed or emailed, by creating a portal on your website, or through the logmeinrescue calling card left on a customers computer. There is a chat component that can be used while in session, or can be used as a stand alone "Contact Us" api embedded on your website.

The console features an intuitive layout with Customers listed by name across the top, and in-session clients organized below on tabs. The tabs can be "torn-away" like most web-browser today, which allows the tech to "alt-tab" between open sessions. The console has the main windows which facilitate remote desktop viewing and controlling, in addition allows for cycling through multiple monitor or even showing all monitors at once in the event there are more than one on the customer's machine. There is an excellent and nimble file transfer component that allows for 2-way file transfers and folder creation on the client's machine. Technicians have the ability to create and maintain a host of scripts that can be pushed an ran silently through the console.

For Access techs have the ability to reboot machines and reconnect - even in safemode w/ networking. There are also options to set unattended access for a specific or indefinite amount of time. We find the capture credentials feature useful for our more paranoid customer who do not want to give up their windows login creds. This allows the customer to enter their own login info.

We really like the history tab - as it allows us to view a pretty good timeline of events and logged notes by yourself or previous techs.

Finally, you can use the console to control and push to mobile devices. As mobile devices begin to push out PCs in the consumer market this feature will be more important than ever.

We run the the app as a system service when connecting for remote support sessions. This eliminates the frustrating situation of having the customer click next etc. However this is also where the trouble starts. Installing the app on the customer's end requires them, in most cases to download and run an installation package, which they then need to click run again as the called in package is delivered and installed. Then an "ok", "yes", "next" and "allow access / unblock and allow", and "continue" is required. This can be overwhelming to elderly or non-savvy users. I am not kidding you - I have been on the phone for up to 1 hour, just trying to get someone through the prompts to get connected.

For this reason we are having to use Team Viewer as our on the fly remote connection support console. We still deploy the Rescue calling card on customer's desktops as a backup, but for initiating new support sessions where there is no calling card - we have to go with TV. There is very little prompting or answering questions on the part of the customer.

The only other issue we have is the following: About 1 out of every 10 sessions, where the user has their DPI set high so everything is larger on the screen, the console will only display a small portion of the customer's desktop. We have never found a fix for this despite putting out to LMI's tech team. Now when it happens we use the LMIRescure file transfer to push them a TV install.

Overall the app is solid and Way more affordable than most competing products. It is scalable and customizable through rebranding to fit your business needs and marketing integration aspirations. It works great for PC,Mac, and Most mobile devices. There are a few persistent bugs - but mostly they do not interfere with the vast number of supports sessions we conduct using the software.

We will continue to use this product for at least the next 24 months as we transition our business model from the Break-Fix to MSP.

At WTS we use the LogMeIn Rescue tool to assist our clients remotely and resolve issues that increase not only our clients productivity but our productivity as well. It is a very well laid out platform for performing emergency and critical support services for both Server and Workstation levels. It provides us and the client peace of mind as the connections are established via encrypted sessions and really stands out with customizable features for rebranding, calling cards, unattended access and more. This is a tool for seeing and working in a fashion that allows the technician to see inside the system in a simple graphical and data centric way that cuts through issues quickly and definitely is highly recommended by WTS for any Service Management need internally or externally of the business organization or managed service provider. A+++

LogMeIn Rescue is used to provide support for our users. We scheduled restarts that would allow us to log right back in without having to install additional software. It resolved the issue of having to take an extended period of time to teach a user how to install any other remote desktop program, by allowing us to guide them to a single site, click, type, and allow us control and we are in. We are an organization supporting more than 40 local and non-local companies, so naturally we would want to get in get out remotely as quick as possible to ensure we are fully utilizing our time to provide customers Elite Customer Support.

I utilized LogMeIn Rescue to support a few managed services clients. This tool would be appropriate also for SMB to Enterprise level IT organizations to support their user base or to provide support for remote users. I especially appreciated the excellent support for mobile devices at the time. I rarely had connectivity or any issues with the product.

Logmein Rescue is being used primarily as an emergency means of remotely accessing computer that are not available via the standard Logmein or on machines that are not on our domain. It is used by any member of our IT team that supports over 300 remote users. The issues addressed are primarily desktop troubleshooting related but we do have computers that control mission critical systems and we leverage Logmein Rescue to address these fairly consistently.

I've used LogMeIn Rescue to remote into customer's computers for troubleshooting. The steps are very easy to follow for those without technical skills.

To remotely support, configure and manage devices.

Our entire company uses LMI rescue. We use Log Me in Rescue for several reasons. For example, to assist end users with computer issue s, such as Outlook configuration and other software related problems. We troubleshoot server side issues using LMI Rescue. Check event logs and diagnose. LMI Rescue makes it easy to manage several different clients' networks remotely.

LogMeIn Rescue is used to provide end user support for not only our end users but also clients. It is a well secure and known application suite. It allows us to remote in to all versions of Windows and Mac OS and support a wide range of computer issues.

LogMeIn Rescue is utilized by several of our business technicians. We provide tech support for several small businesses and LogMeIn Rescue is a key tool we use to support our customers remotely. It allows us to quickly log into a users machine and fix any problems they might have.

Logmein Rescue is currently being used across multiple departments. The support department can connect with current customers to view IT issues with the software. The sales department can to perform and install demonstrations to potential customers. We are able to use Logmein Rescue across different departments and share screens to stay in communication.

Our organization in my previous role, mostly used LogMeIn Rescue to support the various university departments. It allowed us technicians to easily remote-in and assist any user who is having issues. The biggest advantage for our use was we could remote to a client who was off-campus. Those clients who are recruiters for the university, often went without support beforehand. Now they are given full support.

It is used across multiple departments both for consumer products as well as in-house asset support. R&D and tech support utilizes the software to assist in remote customer support on our windows-based devices and IT uses it for employee machine support. It makes in house support and product support easier and there is less cross training needed.