LogMeIn is an Excellent product for your IT Toolkit.
Use Cases and Deployment Scope
LogMeIn allows me to perform work on a client's machine when I absolutely, positively, can not be there overnight. Or within a urgent timeframe. I have repaired, installed software, upgraded, removed viruses, malwaware and performed numerous client requests on servers, workstations, notebooks, tablets, and even supported devices with this tool. I have done so on domestic and international locations. It has afforeded me to schedule work at my customer's schedule precluding sending in their devices, minimizing downtime. This means keeping keeping work and projects on time, on plan and under budget. And when you can do this it drives efficiency in your operation. The LogMeIn product has kept upgrading and enhancing its product offering. And the nice thing about it the company did so without being cumbersome, burdensome and adding needless features and keeping their product at reasonable prices. Unlike some of the other products which used to perform the same function. Whether it is a one person user in a remote location in Italy, to a corporation with multiple needs. With LogMeIn. You can always treat this customer like a CEO and provide best in class service whether you are there in person or remote. Which is a application to have in your toolkit.
Pros
- The ability to work on multiple classes of machinery such as server and workstations easily.
- Low overhead on both your device and the remote device allowing you to function quickly and efficiently on both.
- Great functionality on a wide variety of connections that are not always the best - domestically and internationally.
Cons
- One feature I would love to see is and maybe it's already there is dark mode on the client side. For I have problems with migraine headaches and this would allow me to work during some of the times I have them.
- The ability to see the network tree and remote into a device on that network. (With admin password or proper credential).
Return on Investment
- LogMeIn is very cost effective as it allows you to keep functioning without having to travel onsite for every little need. I have personally used it internationally and precluded having to had clients ship in their devices for service saving postage, and downtime of their devices.
- We have used this tool to clean infected pc's which got hit by malware both onsite and remotely saving time, travel expenses and or shipping by just logging into their pc's and performing tasks and routines to disinfect and remove viruses and malware.
- Installing, managing and maintaing server upgrades and patches to software as well as preventive maintenace is easy with this tool keeping remote servers and even local servers optimized.
Usability
Alternatives Considered
SolarWinds Dameware Remote Everywhere (DRE)
Other Software Used
PingPlotter, CCleaner
