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LogMeIn Rescue by GoTo

LogMeIn Rescue by GoTo

Overview

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of…

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Recent Reviews

I can work with it!

7 out of 10
December 30, 2023
Incentivized
It is a comprehensive solution that facilitates remote management of devices. It is compatible with all operating systems. It is highly …
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Expensive, but worth it

9 out of 10
December 14, 2023
Incentivized
We use LogMeIn Rescue by GoTo to service all of our clients when support is required. We find it saves valuable time without needing …
Continue reading

it is good tool to use

7 out of 10
November 07, 2023
We use this tool for customer service, helping customers to set up application like email in their computers or smartphones. However, this …
Continue reading

Good to some extent

9 out of 10
July 11, 2023
To get multiple issues rectified quickly with the help of support engineer over rescue session.
It helps getting quick support from an …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (160)
    9.6
    96%
  • Over-the-Internet remote session (160)
    9.1
    91%
  • Multi-platform remote control (116)
    8.8
    88%
  • File transfer (150)
    8.6
    86%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

2 videos

User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously
02:35
LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review
02:39
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Pricing

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N/A
Unavailable

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logmeinrescue.com/pricing?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

What is GoTo Resolve?

GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote…

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.2
Avg 8.3
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Product Details

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as well as enable remote work.

LogMeIn Rescue by GoTo Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Additional Features

  • Supported: Diagnostics
  • Supported: Customization & Branding
  • Supported: Unattended Machine Access
  • Supported: Integrations, APIs & Mobile SDK
  • Supported: Scripting
  • Supported: Agent Collaboration
  • Supported: Desktop Calling Card
  • Supported: Customer & Predefined Support Channels
  • Supported: Agent & Administrator Management

LogMeIn Rescue by GoTo Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.Screenshot of sessions can be started directly from Service Now or in Rescue, to automatically create Service Now tickets with a free out of the box integrationScreenshot of LogMeIn Rescue can be embedded into a website or app. There are over 10 different connection methods that allow end users to get support.Screenshot of Screenshot of Screenshot of

LogMeIn Rescue by GoTo Video

Rescue + Mobile - Where support gets done.

LogMeIn Rescue by GoTo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Reviewers rate Remote management of servers & workstations and Centralized management dashboard highest, with a score of 9.8.

The most common users of LogMeIn Rescue by GoTo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(390)

Attribute Ratings

Reviews

(1-25 of 181)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our company has recently switched to using LogMeIn Rescue to provide support to our customer base with their technical issues. The entire Technical and application support personnel are using it. The major advantage of LogMeIn is that it provides multi monitor support as well as reconnection after a remote reboot without going through the authorization procedure done in the beginning. The customers being served are also satisfied knowing that they give the authority to access their system to only known people by acknowledging it at each instance.
  • The customer at the other end is in control of giving access to their system. It is not a free anytime access to their system even if you have connected before.
  • The technician, after getting access, can switch between monitors on the remote system to access windows popping in different monitors.
  • You can perform a remote reboot and still connect without the customer intervention once the authorization has been given. This is helpful when you are doing a remote software installation that requires multiple system reboot.
  • You can get the remote system configuration information without invoking the command window on their side.
  • The most important feature that is missing is its ability to schedule a meeting ahead of time and integrating it with the office mail systems.
  • Their is no integration of voice so you have to resort to other calling app or phone to have a verbal interaction with the client.
  • In some cases it would be nice to set up a secured unattended remote access feature. This is particularly useful in big organizations where the remote systems are not always accessible quickly by the clients. So, if a mutually agreed secure link will help.
Situations where you need to reconnect with the remote system after a remote reboot, LogMeIn Rescue is very helpful. It helps both the parties by not tying up another computer through which you will have to otherwise do the remote control. LogMeIn Rescue becomes inconvenient when it cannot be scheduled for a future meeting and send reminders to both parties. Currently, we have to resort to other reminder systems or call to connect.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Currently my whole team is working remotely, for handling the production machines and to resolve the issue while doing the production we are using the LogMeIn Rescue. This tool has solved major problems of working remotely that is you don't have to be present physically to resolve the encountered error or bugs and you can fix those problem remotely irrespective of your location.
  • Multiple instances of Remote control
  • dashboard for detailed overview of all stats
  • secure remote access to machines
  • clipboard synchronization and file transfer
  • simultaneous instance of single machine by agents
  • prompt frequency of signature key for security
  • session transfer speed among agents
On the live production it is necessary that the machines are not affected or prompted upon the remote access. With the help of LogMeIn rescue after taking the session and observing the bots, the production doesn't gets impacted and the issues get resolved in real-time giving us better productivity and saving time
December 30, 2023

I can work with it!

Score 7 out of 10
Vetted Review
Verified User
Incentivized
It is a comprehensive solution that facilitates remote management of devices. It is compatible with all operating systems. It is highly useful for client management, even those distributed across continents where physical intervention is more challenging. Helps in saving time and money. We can access the machine without any interaction from the client. Help to intervene before the client calls.
  • easy install.
  • remote access.
  • Multiple way of connection.
  • fast learning curve.
  • mobile client.
  • grant admin privileges.
  • screen recording.
We need to connect to various retail outlets scattered throughout the territory quickly, without the interaction of a person on the terminal side. This allows us to swiftly install patches, restart, and interact with our systems. We are also implementing the solution on Linux platforms. It's easy to implement everything using one place.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Rescue to enable us to provide timely support for our clients. Having direct access to our clients systems is critical in allowing us to diagnose and fix common issues with their PC. It allows us to capture data and quickly resolve complicated problems that otherwise would be difficult to walk a customer through without accessing their PC.
  • Quick and easy of use for our clients to download and run the app
  • Provide quick download options for data gathering for investigative purposes
  • Allow unattended access for upgrades and configuration changes without customer input
  • Unexplained delays when transferring sessions between agents
  • Periodic crashing while establishing connection or accepting a transferred session
  • Better prompts for customers to be able to locate the downloaded apps without having to check download history
Considering my role is supporting our software product installed on clients PCs, Rescue allows full access to our customer's system. That allows us to be able to troubleshoot and diagnose problems that the customer is not able to do so on their own. It also allows us to deploy updates and small scripts that make our software better and more reliable.
December 14, 2023

Expensive, but worth it

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use LogMeIn Rescue by GoTo to service all of our clients when support is required. We find it saves valuable time without needing potentially them to instigate a remote connection. Being able to support clients without any interaction from them saves valuable time when servicing a high volume of devices. Similarly, knowing about issues often before the customer does helps avoid possible support calls.
  • Seamless launch
  • Easy install
  • Quick diagnostics
  • Costly
  • Support
For us, it has always just worked and worked well. It’s easy to train users up on, too. Having something you can trust to just work, alleviates a lot of stress in the support world. Similarly having something so easy to use means even apprentices are instantly comfortable with using the interface at the very least.
December 14, 2023

LogMeIn Rescue by GoTo

Score 8 out of 10
Vetted Review
Verified User
Incentivized
LogMeIn Rescue by GoTo was only used to remote into users desktops and laptops to troubleshoot issues. we did not have a chance to work on mobile devices, but we know there is a feature for it
  • remote access
  • easy download and install
  • price
LogMeIn Rescue by GoTo is good for more small to medium size businesses. if you are looking for something easy and reliable LogMeIn Rescue by GoTo is a good tool to use. it is good on desktop and laptops; however, we know there was a feature for mobile devices but never had the time to use it.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Being a tech in education, LogMeIn was crucial to help solve IT issues for student once the pandemic hit and we tried to limit our exposure. I was able to solve countless issues from the safety of my couch and in my comfy PJ's.

It is so easy to talk the customer through the install process. That is the key with remote work and working with "non tech" people. Simple, Quick, and Easy!
  • Easy Install
  • Simple URL for install
  • Simple to get started
  • Very powerful once you peek under the hood
  • Having a simple GUI with advanced options
  • Few hoops for users to get started
  • A quick way to escalate privileges once remoted in
LogMeIn is great for supporting the end user in a help desk oriented talk. Even basic user such as young students can follow the simple instructions to set up and install, so we can remote in.

The GUI is pretty straight forward and easy to navigate, but there are many power features once you get more comfortable with the the basics.
Score 9 out of 10
Vetted Review
Verified User
I currently use LogMeIn Rescue by GoTo to support our users IT related issues. LogMeIn Rescue by GoTo is a godsent when it comes to remedying technical issues and has many great features. I would like to see some upgrades for better access to remoting into mobile devices, since the last time But short of that LogMeIn Rescue by GoTo is truly an asset in the technology world!
  • Love that you can remote into mobile devices (cellphones)
  • Love the tech collaboration of sharing sessions
  • Also the file transfer aspect
  • And remote starting of users PC and the ability to see PC prior to them logging in
  • The ability for remoting into mobile devices many features within do not work once connected to users cell or tablet, mainly apple devices, even with user granting access.
  • Would like to not have to go through web to sign in (2 Step process)prefer to just use desktop ver. to login but when my company started using SSO we had to sign in via web. Now we no longer use SSO but LogMeIn Rescue by GoTo desktop still reverts back to making us sign in via web
Already explained in scope area and feature points
Kenneth Cameron | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
With a 100% remote team, someone cannot just stop by their office and show them how to fix an issue. Rescue has made it so that it is almost as good as having someone present to show how to best solve a problem. We no longer have to go through a check list of possible issues - "Is the computer plugged in..." We have tried a number of solutions that sounded good but just ended up costing time and money; if the team member cannot solve the problem we end up sending them a new machine which causes downtime and a great deal of expense for overnighting a new machine and getting the team member up and running on their new machine.
  • Computer issue triage
  • Security by working seamlessly with our VPN
  • Ease of use for even the least computer savvy team member
  • Major maker software integration
  • fully remote access
  • the ability for a third party to fully review interactions
Not all of our team members are as PC computer savvy as we would like, Rescue allows any issue that arises to be quickly and correctly solved the first time no matter the level of comfort with our systems. We have not come across any situations where it did not work for our set up.
November 07, 2023

it is good tool to use

Score 7 out of 10
Vetted Review
Verified User
We use this tool for customer service, helping customers to set up application like email in their computers or smartphones. However, this tool help us to access customers device so we can enter the complicated configurations in customers device. Moreover, this tool is very useful for troubleshooting when we need to analyze the issue by looking into the device.
  • Set up Email application.
  • Configure settings remotely.
  • Verifying test results
  • Need to connect more fast.
  • it has issue while connecting with mac.
  • it is slow while connecting with smartphones.
It works really good while we connect with windows to windows, and runs very smoothly. However, it is hard sometimes while we connect it with macbook. Moreover, While connecting with smartphones it is very slow sometime. it is really good tool while doing configurations remotely on windows devices, and it is easily accessible.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Troubleshoot problems with my devices
  • Device issues handled
  • easy to utilize features
  • Quick
I can honestly say that my experience was helpful. I was able to have my issue resolved in a timely manner which is very important when it comes to my job duties.
Wagner Lopez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have remote computers connected to our meteorological station along our research stations. The unattended access allow us to check the integrity of the data every day.

Also, because we don't have permanent IT personnel in our research stations,the access with UAC controls allow us to have unrestricted access privileges without let the users know administrator passwords
  • Access computers without people close to them
  • Give support to users with all privileges even in limited accounts
  • Help with unattended access to People With Special Abilities (parkinson)
  • File transfer between computers
  • one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
  • more documentation for apple users
  • never could record a session, all the time was a permissions issue, don't know how to do it
To give access to people with special abilities.
Before Rescue, we last at least 20 minutes trying to access the screen of a colleague with limited movement (just view it), now we just ask for permission and we are connected in les than 3 minutes.

The file transfer is an amazing tool. Thanks for give us such an easy way to transfer files between machines.
July 11, 2023

Good to some extent

Shubham Karn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
To get multiple issues rectified quickly with the help of support engineer over rescue session.
It helps getting quick support from an engineer instead of going through the whole process of creating a ticket, then getting an engineer assigned to it to fix the issue, it thus saves a lot of valuable time and increasing efficiency.
  • Quick solution
  • Better engagement with support engineer
  • Helps understanding the cause and proactive measures to avoid it.
  • Chatbot should be implemented for basic issues
  • A manual guide should be given
  • Automation solutions should be provided in it for fixing basic issues
It helps engineers to get quick support from support engineers as and when needed.
Issues can be discussed with engineers for better understanding the cause of it and also getting proactive measures to avoid it in future.
Score 10 out of 10
Vetted Review
Verified User
When a client needs their product's issue to be investigated and troubleshot, I use LogMeIn rescue as it is the best and easy to work on. Plus, it gives the feature to share the files and to add other mentors or colleagues to assist.
  • File Sharing
  • Remote Access
  • Join a Collaboration Session
  • Schedule a session
  • Notification regarding the same
  • Audio
  • Screen Recording
When I have to go on a live remote session and share the files it is the best platform.

And when I have to schedule a remote session, I have to use a different platform like Teams or WebEx.
Score 1 out of 10
Vetted Review
Verified User
I use Rescue at least 25 times a day, and so do other folks within my organization. The purpose of our software company is to assist in pharmacy success and ensure accurate and timely processing of prescriptions for the client(s), in order to ensure patients are receiving the medication to stay healthy. Throughout my time working at this organization, I have found that the following are constant issues: 1. The nomenclature filter when searching - it does not narrow down the search based on criteria inputted, instead it expands the search. This is less than optimal because a lot of pharmacies have "pharmacy" in their name. 2. From the UX/UI perspective, there is no way to identify an out-of-date server or session other than looking at the date range of "last accessed". 3. Recording Sessions constantly freeze or close you out of the session once you select "record". Overall, this increases call volume significantly and it is hard to troubleshoot issues with a pharmacy that has a high call volume and are already thin as far as labor is concerned. 4. On average, I have to close my Rescue app down at least two-three times a day in order to complete my work. It is really difficult to meet metrics and serve patients when these issues persist on a daily basis. I hope this helps.
  • Transfer Sessions
  • Recording
  • Screen Capture
  • Nomenclature filter
It is less appropriate to use when a user is familiar with the software and they are able to be walked through an issue over a call. It is more appropriate to use when a user is unfamiliar with the software/issue and they need to show us the data with Rescue in order to determine if further troubleshooting is required.
June 25, 2023

Easy as Logmein123

Score 10 out of 10
Vetted Review
Verified User
We use Rescue daily to assist with all troubleshooting; we have to remote into all our customer's workstations.
  • Very easy to use.
  • Able to have access to the customer's workstation in a fast manner.
  • If there is an issue, the support line always has a long hold time.
With every call I take daily, I need to have access to my customer's workstation within 20 seconds I'm in their workstation troubleshooting the issues and out. We service customers all over the United States and this makes our job fast and efficient.
April 18, 2023

Very good product !!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it for remote support to our users
  • Remote support with ease. E.g by sending email links or via pin no access from a web link
  • File Transfer back and forth with user computers
  • Chat capability
  • Currently the version satisfies all our needs.
Well suited to support remote users.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a small company that has limited resources to support our product on a North American scale; we have found GoTo Rescue as a great way to provide support to our clients. We also have other departments using the tool to help with training and working with clients on reading reports and basic training on walking through with them on the product.
  • Ability to see exactly what our clients see
  • Ability to allow support to grab information remotely from clients machine.
  • Easier to work with clients directly on our system with this remote tool.
  • The ease to have clients connect to support with the calling card feature (ease of use)
  • Calling card feature; would like it to be able to record different associations by using just 1 calling card. Currently if i wanted 5 separate client specific notifications for notes I need to create 5 separate calling cards instead of reusing just the one.
I've used this product in my previous job where remote connection is a necessary aspect. The ability to remotely connect into a system to see what the client is seeing is fantastic. It allows one to update systems directly on the machine itself and see what they are trying to describe. As the saying goes, a picture is worth a thousand words. When I moved on and started my new job in this field, I immediately saw a need for this product. With it we could keep costs down for support and provide better service for our clients.
Bryan Walderman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am the IT Manager at an accounting firm with users in-house, at home and working remotely from client locations. I am unable to be at all places at once and I need the ability to support my users from anywhere! Rescue allows the to help my users by performing the work on their computers for them, rather then telling them what to do. From simple fixes to complex procedures, Rescue lets me do what needs to be done, even if the user is not available. Unattended access is a great feature. Bottom line? If you have a user with problems and they have an internet connection, there is no way you can not help them.
  • Ability to solve problems
  • All users to show you the problem, rather then tell you
  • All the technician to access the computer without any user intervention
  • The technician console provides a very easy user interface
  • I do wish the screen provided prompts indicating where the user should click to complete the steps. Some less savvy users have issues going through the steps that allow me to get connected to them.
  • A quick log-in via our website would be a nice feature.
  • I can only access the console on one screen. In the event the technician has multiple screens, would be nice to have multiple screen access for users with multiple screens.
Perfect for a team of technicians or an individual supporting an office. As long as your user has an internet connection and the ability to agree to a couple of prompts, you can perform your maintenance and troubleshooting inquiries with the same ability as if you were sitting at the user's desk, including restarting the computer.

In the event you have a less savvy user, you will need to be a little patient to walk them through the process. Familiarity with the end-user side of the process really helps with this problem.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Used to remotely control and troubleshoot user computers.
  • UAC for admin sign-in during software installs/un-installs and/or other admin actions
  • Connecting to computers on the internal network
  • File transfers
  • clipboard for copy paste, this doesn't work for me most of the time
Sending a link or code to remote users to start a support session works well. Using it to connect to online computers on the internal network is good.

Trying to reach computers not on the network without sending out a link or code doesn't work at all.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Using Rescue to support all our users across the globe, from simple workstation issues to more complex problems.
We have been using Rescue for many years and it was always been really reliable in helping us get our job done, from the remote session to all the other tools that come with it, such as file transfer and call transferring.
It really helps us help our users.
  • Remote desktop sharing
  • Administrative rights elevation
  • File transfers
  • Technician transfers
  • Simpler menu navigation/buttons
With many people still working from home, any remote users benefit a lot from this.
February 08, 2023

excellent tool to support

Score 10 out of 10
Vetted Review
Verified User
Incentivized
to support users with IT issues. It helps with seeing the issue and troubleshooting quicker. majorly like the admin experience and the unattended option. looking forward to using mobile troubleshooting and helping users on android and ios. seeing the issue is always a big help in solving it.the support has been great
  • remote screen sharing
  • admin access
  • unattended access
  • the browser interface
  • the administration console
  • licensing
IT troubleshooting of windows and mobile devices like android and ios. deploying and managing activities on multiple computers and devices. helping the support teams to fix issues faster for users.light weight agent and applet making it quick to work. possibility to deploy scripts remotely and perform tasks during big projects
January 28, 2023

Dependable software.

Keren Sangalaza | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am remotely connecting to customers to troubleshoot devices on a daily basis. Remoting into phones, computers, and tablets. Typically businesses need software that can integrate with other software, and LMI can be interpreted with other software such as in tune. I am not opposed to continuing to test the software out. Go to has a lot of useful products.
  • Easy Connection to Devices.
  • Easy to navigate.
  • Dependable.
  • Notification of outages.
It is appropriate to remote into authorized devices. However, it can be difficult to get the customer or client to download and run the program. There are a lot of prompts on the end users' side. It is less appropriate to use when a technician is familiar with the format of an operating system.
December 09, 2022

Remote Rescue

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We Use Rescue for our remote-in software solution to connect and troubleshoot various problems my coworkers experience. I work in IT and I have to assist everyone in our organization and Rescue gives me the ability to connect to their devices anywhere they may be and fix their problem without wasting time traveling to them.
  • Multi-Device Connectivity
  • Quick Response
  • Ease
  • Scammers use it a lot
  • Cell phone connectivity
  • Less Scammer use
Remote is well suited if you need to constantly connect to various computers to troubleshoot or to work on different servers or computers from far locations. We have several offices that I have to manage and employees constantly need help with their devices. A scenario where it would be less suited would be if you only have one work location where you don't need to travel.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Rescue on the help desk to support 1000+ clients, we find it works great for us as an on-demand tool, as well as the unattended option. The ease of navigating the user to the website to simply enter a code reduces our time to connect and start investigating. The unattended access is great for servers and generic PCs, which we have this installed on to allow us to connect on securely and easily.
  • On-demand remote connections
  • Unattended connections
  • File transfers
  • Chat between client and agent
  • The price point is pretty high, especially for a larger team
Rescue is perfectly suited to helpdesk environments where the need to connect to so many different devices, so often, is high. A quick and seamless method is required to assist the client most efficiently and Rescue does this. Occasionally, if a PC is particularly locked down with various security policies Rescue can occasionally face issues, but this is rare as its able to overcome most issues.
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