LogMeIn Rescue

We use LogMeIn Rescue to allow us to quickly log into end users' machines remotely for multiple reasons.

These include logging in to provide technical support, to help apply patches, and to assist when users are having trouble with their machines.

LogMeIn Rescue is a very easy and powerful tool to use, and we appreciate the fact that it runs seamlessly and quickly.

• Easy to use
• Quick logins
• Intuitive user interface

TeamViewer

Microsoft SQL Server, ServiceNow Customer Service Management, UltraEdit

I've been using LogMeIn Rescue by GoTo for more than 3 years now and it has been a perfect tool to support users all around the world. From easy to difficult cases, from a log in issue to a completely full new installation of software, this tool has offered me simplicity to work with the remote computers and communicate with the remote user at the same time. It has become my preferred tool for my remote support duties.

TeamViewer, AnyDesk, GoMeet and Microsoft Teams

TeamViewer, Microsoft Teams, AnyDesk

We use this as a tool for the IT department to be able to see and take control of a user's machine so we can see what they are experiencing and troubleshoot it. This allows us to be able to go in as an admin and support users from any location with the only need being an internet connection.

• Allowed support when other tools fail
• Allowed us to maintain distance
• Allow us to complete migration to another domain remotely
• Allow us to stay connected even at a reboot
• Allow us to see the login screen and change options/users for login

With a 100% remote team, someone cannot just stop by their office and show them how to fix an issue. Rescue has made it so that it is almost as good as having someone present to show how to best solve a problem. We no longer have to go through a check list of possible issues - "Is the computer plugged in..." We have tried a number of solutions that sounded good but just ended up costing time and money; if the team member cannot solve the problem we end up sending them a new machine which causes downtime and a great deal of expense for overnighting a new machine and getting the team member up and running on their new machine.

• substantial decrease in cost per employee for computer work stations
• Very infrequently need to overnight and replace CPUs
• Because of Rescue we have been able to upgrade all team members to allow everyone to utilize Rescue

NinjaOne, ThreatLocker and N-able N-sight RMM

Adobe Acrobat, Adobe PhotoShop, Navisite Productivity and Collaboration (Microsoft Office 365 and MDM), Google Chrome

We use LogMeIn Rescue to log into client’s computers and guide them when they are having issues locating things. View errors on their machines and fix items in the software or on their computers when they have issues that need to be rectified. LogMeIn Rescue helps us to do these things pretty easily.

• This has helped to provide us with a functional way to help clients use the software we provide.
• LogMeIn Rescue helps to transfer sensitive data to clients machines directly instead of emailing the information.
• Helps us document issues and record videos of things happening that are hard to prove to development
• Sometimes LogMeIn Rescue closes out or will not allow you to login to a computer but works on another day without an issue. This is difficult for clients to understand and causes friction with relationships

TeamViewer and AnyDesk

Microsoft 365, Snagit, CoPilot, Notepad++