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Melio Reviews and Ratings

Rating: 8.5 out of 10
Score
8.5 out of 10

Community insights

TrustRadius Insights for Melio are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Prompt Customer Service: Several users have praised the platform for its exceptional customer service. They have mentioned that the platform's support team is prompt in addressing any queries or concerns, providing timely assistance whenever needed.

Easy Payment Tracking: Many reviewers have highlighted the ease of tracking payment status as a major benefit of using the platform. They appreciate how it allows them to stay updated on payment progress effortlessly, making their financial management more efficient.

Convenient Vendor Payment Requests: Users find it convenient to request vendor payment details directly through the platform. This streamlined process saves time and effort by eliminating the need for manual communication and ensures a smoother transaction experience.

Reviews

24 Reviews

Powering Smarter Payments with Melio

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Melio is an online account app that is used by small and big businesses for a payment solution.

Melio is used by my company primarily for the management and processing of business payments to vendors and our service providers. We use it to schedule, send and track payments from our business bank account.

Melio has really come a long way to relieve our company of some manual duties. It made processing of payment easy and hassle free. The writing of checks, tracking due dates in spreadsheets and jumping between banking platforms and email communication has been tackled. We can now scheduled payments in advance, automate reminders and view payment history in one place. This has helped improve our cash flow management and reduced the chances of late payments.

One of the major problems Melio has solved for us [company] is the inefficiency in handling accounts payable and it has eliminated the need for physical paperwork, reduces the administrative burden and then increases the transparency in our finance operations. For example, adding team members with different roles and permissions is a valuable feature, you can add individuals payroll.

The scope of our use case involves paying, vendors, contractors and recurring bills.

Pros

  • The simplicity it adds to business payments is a great deal. One feature we really value it the ability to pay vendors by check. Melio prints and mails checks for us which saves time and hassle.
  • Payment scheduling tool is another thing we enjoy. This tool lets us plan ahead and manage cash flow more effectively by setting payment dates in advance.
  • Another thing Melio does well is the tracking of payment.
  • There was a time a vendor claimed that they hadn't been paid, but with just a few clicks we could see the check has already been delivered.
  • This kind of transparency gives us confident and keep things professional.
  • The integration with other platform or accounts like QuickBooks is an experience I did love to keep.

Cons

  • I don't think there is anything that doesn't have its Pros and Cons even we as human have pros and cons.
  • One thing is the delivery time for mailed checks can sometimes be slow or unpredictable.
  • Another area that should be improved is the notifications. The alerts for failed payments or delays are not always clear or timely.
  • We love to see more robust mobile functionality.

Likelihood to Recommend

In my personal experiences, I would recommend Melio to a friend or colleague but would tell them the pros and the con.

Melio has really made payments seem seamless and easy.

The fact that one can plan his/her payment schedule in advance and at the same time track it, is a very big relief.

In as much as Melio has a lot of good features but it still needs upgrade or update, like the notifications of failed payments and delays.

ClickTN

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

A company that is good at communication, has high reliability, respectable services, and is capable of developing with new technologies We offer a good payment solution that solves a number of problems facing small businesses and startups. We hope that its services will be published and made available in other countries of the world soon.

Pros

  • Easy-to-use platform
  • Good and reliable tools for payment transactions
  • Good customer service and important recommendations for small businesses.

Cons

  • Providing its services outside of York and adding new areas
  • Providing new and reliable tools for payment
  • Review some prices

Likelihood to Recommend

As a good idea and project to provide such a service to small business owners who are struggling to grow and facilitate their payment processes

Vetted Review
Melio
7 years of experience

Highly Recommended - Saves me Time and Effort

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I have been using Melio for over one year now and I am very satisfied with their product. I own four different LLCs and it has helped me much better manage my day-to-day task with their integration. I recommend their product. I wish I would have known about it earlier.

Pros

  • Integration
  • Payments
  • Customer Service

Cons

  • Slightly better User Interface, but overall it is great
  • Minor Improvement on things, but that's something not necessary needed

Likelihood to Recommend

payments are sent on time. I never had to reach out to customer service for anything. The user interface is very easy to navigate. I have not had any issues with their service. I think their product is very well suited based on my experience. I have used many different online fintech companies for different financial services, but I have been sticking to Melio because it meets all of my needs and is easy to use.

Great Way to receive and make payments

Rating: 7 out of 10

Use Cases and Deployment Scope

I have used Melio for sending invoices and getting paid. I have also implemented Melio for customers allowing them to pass credit card fees to the payee as well as limited free ACH payments. Melio integrates well with Quickbooks and other accounting software. Overall Melio is user-friendly and very intuitive.

Pros

  • Invoicing
  • ACH Same day-deposits
  • Credit card same-day deposits
  • Integration with QuickBooks

Cons

  • Integration with other accounting platforms like Wave
  • Free instant ACH deposits

Likelihood to Recommend

It works well if it can be integrated with your accounting software, otherwise there are a lot of manual steps. Passing on credit card transaction fees to your customers.

Easy check payment processing

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I've been using Melio for about a year and a half to send paper checks to vendors who don't support credit card processing or any online payment. I found Melio after frustrations with similar companies (Corpay, Plastiq) and so far so good! The workflow has been pretty seamless and I've been recommending them to other small businesses I know!

Pros

  • Easy interface
  • Reliable processing
  • Good customer service

Cons

  • Process of setting up new vendors could be improved

Likelihood to Recommend

Super helpful to run payments through credit cards and still have a paper check sent out.

Vetted Review
Melio
2 years of experience

Melio Review

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

<div>I utilized Melio for contractor payments for business. I needed an integrated payment solution to work with my Quickbooks accounting system. I also did not want capture contractor and vendor private information as cyberthreats increase. Melio provided a platform to pay via ACH and by debit/credit card, which helps provide flexible options. </div><div>The ease of use, integration, and fee structure, are the key value points that lead me to using Melio. I recommend the solution to other small businesses that need speedy payment options that are secure and flexible.

</div>

Pros

  • Flexible contractor payment options
  • Easily integrate with other systems to prevent redundancy
  • Great Pricing structure that is clear and straightforward
  • Easy deployment

Cons

  • Melio seems to be for small to mid-sized businesses. I think the market for Melio is bigger.
  • More accounting integration points
  • More reporting and analytics tools

Likelihood to Recommend

Melio allows you to quickly pay vendors/contractors without needing a ton of information. You can allow them to get paid in their preference, while controlling your form of payment (ACH, debit, or credit card). The network is solid and flexible to allow Melio users to pay vendors securely, quickly, and efficiently.

Melio saves money and helps our business avoids paper/check problems

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Melio has two main use cases for my our business. (1) getting paid, and (2) paying vendors. When client pay with Melio, we avoid paper checks and credit card fees, and have the option to allow our clients to pay for free, or with a credit card where they pick up payment fees. For paying vendors, there are a few big-name vendors that we pay that have exacting payment processes. Melio has helped us expedite payments to the them with same-day, low-fee options as well as free, bank-to-bank options, allowing us to avoid wire fees.

Pros

  • Same day payments
  • Low or no fees
  • Ability to let clients choose how they pay, and pick up payment fees on credit cards if they would like

Cons

  • Melio could improve integration with quickbooks

Likelihood to Recommend

Hi highly recommend Melio. We've recommended it so many times, that we've set up a page for this <a title="Link: https://kingcow.com/melio/" href="https://kingcow.com/melio/">https://kingcow.com/melio/</a> which, full disclosure, includes a referral link.

Amazing!

Rating: 10 out of 10

Use Cases and Deployment Scope

I've been using Melio for 5 years, as a sole proprietor I love the super simple GUI and scheduling payments. I also have been able to allow my clients to use web-payments. A handful of times I had problems with payments going through I was able to contact support and they took care of me right within a few hours. Melio beats the competition and is free to use for ACH methods.

Pros

  • ACH Payments
  • Web Payments
  • Vendor Payments

Cons

  • ACH Transfer Time

Likelihood to Recommend

I recommend it to all of my associates in the film business, I hate to lose a % for taking web payments and Melio checks off the boxes to prevent that loss.

Melio is our standard for bill payment

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Paying bills -- and accounting for those payments -- is time-consuming and difficult for businesses with remote workers. We've advised a dozen clients to use Melio. Why? First, the CEO gets out of the weeds of bill payment and only needs to click one or two times to approve payments and schedule how they are made. Second, the bookkeeper gets all bills in a single electronic "in-basket" ... and most of the typing associated with "entering bills" is done by Melio. So our clients save time, their most valuable resource. <div>Additionally, at times cash may get tight. Melio allows our clients to pay bills using their credit cards (to buy a month) or to pay bills with longer financing. The process takes seconds vs. weeks with banks.</div><div>Finally, we've tested Melio against several competitors. Melio proved much easier to use with less restrictions.</div>

Pros

  • Translate PDF bills to "entered bills."
  • Simplifies bill payment approval.
  • Provides "bridge financing" of bills.

Cons

  • Setting up new clients could be clearer.

Likelihood to Recommend

Melio is particularly well suited for small businesses above $100K in revenue whose owners want to save time and simplify bill payments. It is helpful to bookkeepers so that they don't have to ask the owners, over and over again, "what was that check for?" and "can you send me the bill?"

Easy to use payment processor!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I have used Melio for years as a freelance graphic designer and never had any issues. Free ACH transfers are amazing, and my clients can easily use the software to pay via ACH or credit card. I moved from using multiple payment platforms to just using Melio, and I would recommend it to anyone looking for a way to get paid.

Pros

  • Free ACH transfers
  • Simple and effective interface makes it easy to use
  • Create your own invoice within Melio, or upload your own

Cons

  • Quicker payment processing
  • More invoice details for adding manually
  • Monthly reports/stats on income would be nice

Likelihood to Recommend

I'm a freelance graphic designer and Melio has been great for me to receive payments from my clients, I have recommended it to multiple other freelancers and people who own their own business. Payments do take a few days to come through sometimes, which isn't an issue for me, but for someone who needs a little more speed with the payments this platform may not be the best solution.

Vetted Review
Melio
3 years of experience