Melio

I believe Melio is a flat out scam. No other way to describe it. From my experience, I sent a payment through Capital One Vendor Payments which is serviced by Melio for the rent on my live work loft and even paid extra to have the check expedited and sent via FedEx. After they claimed they sent the payment I contacted them and asked for the FedEx tracking number so I could know when it arrived, which they took 13 days to look for only to come back and tell me "We cannot locate your check. It might not have been sent so we will refund you for the payment." Crappy, sure but I figured they are a professional business, this must have been an oversight (boy was I wrong). Since the payment was for rent, at this point I had already set up to have them send next months payment and waited for them to issue a refund for the first payment so I could submit it a second time. A few days later they refunded me their fee, but not the value of the check. Another 2 weeks of back and forth and still they hadn't refunded it. Back to the second payment, since my landlord and I share the same address, mine just has a unit number attached to it, I updated the address for the second payment to mine and planned to hand deliver the check when it arrived. Melio said that check would arrive by the 3rd and by the 7th it hadn't shown up, so again asked for the FedEx tracking number, but this time they just ignored me. After being ignored for 2 more days, I then contacted Capital One for help and they initiated disputes on the transactions. Come to find out Melio never mailed either checks. Did they take my money? Yes. Did they provide the services I paid for? No. Did they refund me as they said they would? Nope. Did they cause me to become 2 months late on my rent? Yep. Thankfully Capital One got my money back for me, but for anyone considering using their service, please do yourself a favor and don't. That is unless you like to have others steal your hard earned money. I for one don't.

It was supposed to be used to make paying bills easier. Instead they withhold almost every payment you try to make. Asking for copies of invoices, leases, pretty much whenever you try to pay your bills they will hold it up while they ask you for proof. Which made my payments late and added late fees. I have an accountant, he makes sure I am spending business funds on legitimate business expenses. Melio does [not] need to do this it just chooses to make the life of small business owners even harder. There is no legitimate reason to question every payment made from my business checking account to another business. They will make your payments late. Find another option. One who doesn't feel the need to act as an unneeded and unwanted 2nd accountant.

I used Melio to set up one recurring rent payment for my company Diversity Crew. After the rent was no longer needed, I canceled the recurring payment, yet it continued to occur after the last rent payment on 08/01/22. I contacted Melio in August and September regarding this issue and they told me it was resolved- they even walked me through canceling the recurring payment again. Today 09/28 another rent payment for 10/01 was generated, even though my recurring payments were blank. I have little to no confidence in this software and asked that my account be deleted. I will not be using it to serve this company or other clients. Sad that it couldn't work for one simple recurring payment.

I've been using Melio over the past year for monthly recurring ACH transactions with my clients. The free ACH transfer feature has been a money saver for my company. Merchant fees with other providers definitely added up, so it's nice to be able to save a little here and there by using Melio for this purpose.

I use Melio on a daily basis to process payments to vendors for my own firm and to manage accounts payable for my clients. Melio makes accounts payable management easy. The platform is easy and intuitive for beginner use and information about payment and vendor status is easy to understand and navigate.

We help clients set up different Accounts Payable apps primarily via ACH. Melio & Veem are our 2 top apps used. Although recently, Melio stopped working for our clients. We reached out to Melio & they told us Melio is currently not supported in our state! What a joke. Is this something that is going to get fixed? Now we have to help all these clients select a different ACH bill payment system. Not fun.

We started using Melio last year during the pandemic when mail was falling behind and I needed to pay vendors promptly. Once we started using it for that main vendor that we pay the most, I started implementing it to pay other vendors as well. It is used by me exclusively across the whole organization. It addressed the need to get payments to vendors in a timely manner.

Melio is used to pay all our vendors. It streamlines the process of onboarding new vendors (a common thing in our industry) and allowing for them to enter their correct payment details. Less room for error and less time chasing vendors for their account details to set-up convenient ACH transactions to all of them, no matter what Bank they are with, whether they use Zelle or not etc.

Melio is being used by our accounting and finance department. The business problem it addresses is writing and issuing checks to our vendors. Previously, we used Bill Pay from Chase in combination with ACH and Wire transfers; however, Chase stops providing the Bill Pay functionality. Since the majority of our employees work remotely, it also helps in that I get an email notification when I need to authorize a check. In the past, people would have to come into my office for signatures or we would have to add them as a signer on the bank account.