Microsoft Intune serves as a widely adopted, comprehensive solution for managing diverse endpoint devices, including Windows, Android, iOS, and macOS, across organizations. Reviewers consistently highlight its effectiveness in addressing critical security and compliance needs, with 80% noting its robust control over device access, data encryption, and policy enforcement. The platform excels in centralizing device configuration and policy deployment, a strength identified by 80% of users.

This centralization, coupled with automation, significantly reduces administrative overhead, as reported by 80% of reviewers. Such automation streamlines device onboarding and ongoing management, contributing to labor hour savings for IT departments and consolidating tools for efficient update management and improved security posture.

Despite its strengths, areas for improvement exist. Users, 60% of whom cited concerns, pointed to challenges with application deployment, specifically regarding policy removal and the absence of pre-install script options for Windows applications. Similarly, 60% of reviewers experienced update and sync delays, expressing a desire for more immediate policy and application pushes. Additionally, 40% of users found licensing requirements for certain features confusing and suggested enhancements to integration with third-party tools and improved initial setup guidance. Overall, Intune offers a unified approach to endpoint management, enhancing security and operational efficiency, but requires attention to deployment consistency and user clarity for specific features.

Pros

Centralized device configuration and policy deployment across diverse operating systems
Robust security and compliance enforcement, including conditional access
Significant reduction in administrative overhead through automation of IT tasks
Streamlined device provisioning and onboarding processes
Efficient deployment and management of applications and Windows updates

Cons

Challenges with application deployment, including policy removal and lack of pre-install scripts for Windows
Inconsistent update and sync delays, hindering immediate policy and application pushes
Confusion regarding licensing requirements for specific functionalities
Limited integration capabilities with some third-party remote access tools and domain controllers
Initial setup process and availability of comprehensive user guides need improvement

What positive or negative impact (i.e. Return on Investment or ROI) has Microsoft Intune had on your overall business objectives?

From 5 reviews | Last Published May 18, 2026

Summary

Microsoft Intune significantly contributes to operational efficiency and security posture, according to user feedback. A substantial majority of reviewers, 4 of 5, highlight a marked reduction in administrative overhead, primarily through automation of device configuration and onboarding processes. This automation directly translates into labor hour savings for IT departments. Complementing these efficiency gains, 2 of 5 reviewers also noted considerable improvements in organizational security and compliance. These security enhancements are achieved by ensuring device adherence to policies and enabling conditional access, which further streamlines IT management by providing clear visibility into device compliance and facilitating targeted actions.

Top Quotes

Reduced administrative overhead

“No longer configuring each user manually saves our department hours per deployed PC.”

Improved security and compliance

“Provides major security improvements by ensuring device compliance along with conditional access.”

Describe how you use Microsoft Intune in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 5 reviews | Last Published May 18, 2026

Summary

Microsoft Intune is widely adopted by organizations, with all 5 reviewers indicating its comprehensive use for managing diverse device types across various operating systems, including Windows, Android, iOS, and macOS. A significant majority of reviewers, 4 out of 5, highlighted Intune's effectiveness in addressing critical security and compliance needs by enabling robust control over device access, data encryption, and policy enforcement. Furthermore, 3 out of 5 reviewers noted its utility in streamlining IT operations through consolidated administration and simplified software deployment. This consolidation of tools and automated processes, also mentioned by 3 reviewers, contributes to more efficient device onboarding, update management, and overall security posture, reducing reliance on multiple disparate systems.

Top Quotes

Device Management

“We utilized Microsoft Intune to manage our laptops and desktops, as well as our employee's personal devices.”

Security and Compliance

“For corporate devices we are controlling WIFI access, installing Office, managing secure folder access, tightening security controls, and managing encryption.”

Software and Update Deployment

“For corporate devices we are controlling WIFI access, installing Office, managing secure folder access, tightening security controls, and managing encryption.”

Please provide some detailed examples of areas where Microsoft Intune has room for improvement.

From 5 reviews | Last Published May 18, 2026

Summary

Reviewers identified several areas where Microsoft Intune could be improved, primarily focusing on operational efficiency and clarity. A significant concern, raised by 3 of 5 reviewers, relates to application deployment, specifically issues with policy removal from endpoints and the absence of pre-install script options for Windows applications. Closely related are complaints about update and sync delays, also mentioned by 3 of 5 reviewers, who noted inconsistent installation times and a desire for more immediate policy or application pushes rather than waiting periods. Beyond deployment and updates, 2 of 5 reviewers expressed confusion regarding the licensing requirements for specific functionalities, such as the update ring feature. Additionally, 2 of 5 reviewers suggested enhancing integration capabilities with third-party remote access tools and domain controllers. Finally, the initial setup process and the availability of comprehensive user guides were cited by 2 of 5 reviewers as areas needing improvement to ease the learning curve.

Top Quotes

App Deployment Issues

“Removing a policy from Microsoft Intune does not remove it from the endpoints.”

Update and Sync Delays

“Sometimes it takes a little longer for updates to be implemented properly.”

Licensing Confusion

“The update ring feature requires increased licensing.”

Please provide some detailed examples of things that Microsoft Intune does particularly well.

From 5 reviews | Last Published May 18, 2026

Summary

Microsoft Intune is frequently cited by reviewers for its robust capabilities in managing and securing endpoint devices. A significant strength, highlighted by 4 out of 5 reviewers, is its ability to centralize device configuration and policy deployment, enabling administrators to control Windows features and settings effectively. This central control extends to automated device provisioning, streamlining the setup process for new devices. Beyond initial configuration, 2 of 5 reviewers noted Intune's positive impact on application deployment and management, allowing for efficient distribution of applications and their settings across the managed fleet. Furthermore, the platform is recognized by 2 reviewers for its role in ensuring device compliance and enforcing conditional access, which is crucial for maintaining security postures. Its utility in deploying and managing Windows updates was also positively mentioned by 2 reviewers, contributing to a comprehensive device management solution. Overall, Intune appears to excel in providing a unified approach to endpoint management, from initial setup to ongoing maintenance and security enforcement.

Top Quotes

Device Updates

“Windows Updates”

Device Configuration and Policy Deployment

“Controlling Windows features and settings.”

Application Deployment and Management

“Deploy apps and app settings”

View All Reviews

Microsoft Intune Reviews

53 Reviews

Microsoft Intune

Rating: 9 out of 10

Incentivized

May 20, 2025

Use Cases and Deployment Scope

We use Microsoft Intune to manage most of the laptops, and a portion of the mobile phones. Through Microsoft Intune we have control and a good overview of how compliant the devices are based on the policy that has been applied. The distribution of software also runs through Microsoft Intune, and receives regular updates.

Pros

Automated Device Provisioning
Compliance & Conditional Access Enforcement
Application Deployment & Management

Cons

Sometimes it takes a little longer for updates to be implemented properly.
Installation times vary. Sometimes it's very quick, and sometimes it takes longer.
Sometimes it is confusing which Microsoft licenses are required for certain functionalities

Likelihood to Recommend

Once the Microsoft Intune environment is set up properly, I definitely recommend Microsoft Intune. Especially from the administrator perspective, you have many options to properly manage and monitor all managed devices. You can easily assign different policy rules specifically for certain users or departments. You can also properly control the rollout of software to the right devices or departments. In addition, you have quite a bit of influence to tighten security to the wishes of an organization so that you meet certain standards.

Verified User

Administrator in Information Technology (201-500 employees)

Vetted Review

5 years of experience

Microsoft Intune is a great device management tool.

Rating: 9 out of 10

Incentivized

April 29, 2025

Use Cases and Deployment Scope

We utilized Microsoft Intune to manage our laptops and desktops, as well as our employee's personal devices. For corporate devices we are controlling WIFI access, installing Office, managing secure folder access, tightening security controls, and managing encryption. Personal devices must be enrolled to use company resources such as Teams and email. The devices are checked for security standards and can be remotely wiped in the case of loss or theft.

Pros

Controlling Windows features and settings.
It's very easy to implement and manage the certificates for Apple products.
Robust configuration for managing a large number of devices.

Cons

Deploying applications to Windows devices.
Removing a policy from Microsoft Intune does not remove it from the endpoints.
The update ring feature requires increased licensing.

Likelihood to Recommend

Microsoft Intune is well suited for the larger end of the small business segment to the enterprise. The ability to configure and remotely deploy computer configurations, control mobile devices, and fine tune security controls of each device or device group is a major win for this product. Smaller and mid-sized businesses may balk at having to increase their license level to unlock the better updating features.

Michael Miller

IT Engineer in Information Technology at Carolina West Wireless (51-200 employees)

Vetted Review

4 years of experience

Microsoft Intune for Business

Rating: 8 out of 10

Incentivized

April 28, 2025

Use Cases and Deployment Scope

We use Microsoft Intune in our organization for many things. We use it as an MDM for phones, we push software and Windows updates through it, and we configure security policies and settings similar to group policy. This product consolidates a lot of other programs we used to use to accomplish the same goals.

Pros

MDM
Windows Updates
Group Policy Migration and Management

Cons

UI
Learning/User guides

Likelihood to Recommend

Microsoft Intune is well suited if you already pay for Microsoft licensing. Migration from existing MDM suites is seamless and moving Windows settings and configurations to the cloud is ideal for hybrid or remote environments. It may not be as well suited to someone who is 100% on-prem and has no existing hybrid connectors.

Verified User

Technician in Information Technology (1001-5000 employees)

Vetted Review

3 years of experience

Microsoft Intune

Rating: 9 out of 10

Incentivized

December 9, 2024

Use Cases and Deployment Scope

Microsoft Intune is use widely for our organisation to manage a range of devices. This enables all devices to remain up to date. Easy setup of devices and decommission when they are removed from our organisation. One thing that is handy with Microsoft Intune are policies and asset register. You can write script that can be run through Microsoft Intune.

Pros

Quick deployment
Central control
Integration with M365

Cons

Improve initial setup
Automatic back-end
Better integration with domain controller

Likelihood to Recommend

Microsoft Intune has great integration with Microsoft Office 365. It is a cloud based system which do not required having and maintaining on prem infrastructure. This enhances safety and security. While there are room for improvement, it is definitely a great product that integrate well with other platform. Microsoft Intune has many capabilities

Verified User

Employee in Information Technology (51-200 employees)

Vetted Review

5 years of experience

Best all-around MDM for Windows, Android, iOS, macOS

Rating: 10 out of 10

Incentivized

December 5, 2024

Use Cases and Deployment Scope

We use Microsoft Intune to manage our Windows, Android, iOS, and macOS devices. It provides a single admin console for all device types, ensuring they stay compliant with our configurations and app requirements. Additionally, Microsoft Intune gives us a streamlined way to deploy apps and configure device settings. We've also intgrated Windows Autopilot, Apple Business Manger, and Android enterprise to make onboarding new devices easy.

Pros

Deploy device settings and policies
Deploy apps and app settings
Checks device compliance
Streamlines onboarding of devices
Deploy device update policies

Cons

It should integrate with BeyondTrust and other remote access tools, not just TeamViewer.
App deployments should have a pre-install script option, not just requirement script options.
Sync now doesn't always update everything, should be an easy way to push and app, script, or settings instantly so you don't have to wait 24 hours

Likelihood to Recommend

It's the best tool to have for managing many devices with multiple os types, especially if you're already using MS Office products. I recommend bypassing hybrid join and opting for Entra ID joined instead. Once devices are enrolled, you'll be able to manage them remotely, ensuring seamless off-site management.

Verified User

General Manager in Information Technology (51-200 employees)

Vetted Review

20 years of experience

Great product!

Rating: 9 out of 10

October 23, 2024

Use Cases and Deployment Scope

We use Microsoft Intune to manage all windows, Androids and ios

Pros

Large scale and SaaS
Security for O365 apps
Outlook Mobile app

Cons

Support
Creating nested user groups
All in one plan

Likelihood to Recommend

All your Microsoft apps has data loss prevention and get security.

Chetan M Shanghvi

Senior SME in Information Technology at Baxter (10,001+ employees)

Vetted Review

6 years of experience

Verified on LinkedIn

Microsoft Intune

Rating: 7 out of 10

Incentivized

May 20, 2024

Use Cases and Deployment Scope

Trying to support and host users. Security.

Pros

Easy to use.

Cons

Doesn't support many of your versions.

Likelihood to Recommend

Well, I mean government side, it's always Microsoft.

Verified User

Consultant (1001-5000 employees)

Vetted Review

Reseller

3 years of experience

Microsoft Endpoint Manager a pretty good product which is simple to deploy

Rating: 8 out of 10

December 12, 2022

Use Cases and Deployment Scope

We used Microsoft endpoint manager to manage applications on mobile devices under the MAM settings. We used it to setup, manage and protect data in the office 365 platform of applications on mobile devices.

Pros

Setup application protection for office 365 apps
protects corporate data
allows a device to be split in to corporate data and personal data

Cons

setup on an android requires additional software to implement
allowing more than one outlook account on outlook under managed profiles would be critical
ability to add other applications to trust apps lists

Likelihood to Recommend

manage office application devices quite easily

Verified User

Director in Information Technology (10,001+ employees)

Vetted Review

4 years of experience

A close to perfect MDM solution

Rating: 8 out of 10

Incentivized

September 3, 2021

Use Cases and Deployment Scope

First off let me clarify my product review only covers Microsoft Intune now called Microsoft Endpoint Manager. I used it to manage all of macOS and Windows 10 computers to deploy apps, compliance policies, configuration profiles, Windows autopilot, and to onboard my devices to Microsoft Defender for Endpoint.

Pros

Windows Autopilot
Integrates well with Apple devices
Good tech support
Runs in the cloud there is no need to put up an on-premises server

Cons

Deploying more apps besides Microsoft Edge and Microsoft Office 365 app
Microsoft needs to make it easier to deploy exe, pkg, and msi apps without having to go through the manual process of re-packaging these apps using tools from github like intuneapputil
Add a feature to push out software updates for 3rd party apps

Likelihood to Recommend

Windows Autopilot makes provisioning user Windows PC laptops a breeze. A user only needs to turn on the laptop, join it to their local WiFi, login with their O365 account then sit back and let Windows Autopilot handle the app installations required for work, configure the laptop settings to meet my organization requirements. I have seen this all completed in less than 30 minutes depending on how fast the internet connection is.

Where Microsoft Intune needs to improve I think is the part where it can push out software updates to 3rd party apps. Right now I have to use Automox to fill in this gap.

Joe Aldeguer

IT Director in Information Technology at Society of American Florists (11-50 employees)

Vetted Review

1 year of experience

View profile

Single application that rolls multiple solutions in to one!

Rating: 9 out of 10

Incentivized

May 3, 2021

Use Cases and Deployment Scope

Our organization uses Microsoft endpoint manager on our campus to supply updates , security patches , install applications and inventory devices seamlessly to 1500 users. SCCM addresses the issue of having technicians touch each individual device across our campus. We are able to isolate different graduating years and install necessary applications pertaining to each individual group with in the console. Each year we have to reimage each individual device and also add devices for incoming students, Microsoft Endpoint manager has simplified this process by being able to create a golden image than can be applied to different make and model of devices.

Pros

Simplify rollout of devices
Inventory thousands of devices and users
Apply patches and applications to multiple devices at once

Cons

Perhaps a more intuitive GUI
A built in database with specific queries

Likelihood to Recommend

When dealing with a large number of users and devices SCCM has become the right hand of the department in regards to deploying, monitoring and rolling out devices. Making sure all devices are patched and have the latest malware revisions updated and applied has become much easier than before where each individual user was responsible.

Due to the time it takes to apply updates and changes, SCCM would be less appropriate when dealing with a smaller size of users

Paul Emporellis

District Network Manager in Information Technology at Northern Highlands Regional High School (1001-5000 employees)

Vetted Review

8 years of experience

View profile

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