NetSuite ERP Reviews and Ratings

Rating: 8.1 out of 10

Score

8.1 out of 10

NetSuite

Reviews

413 Reviews

Videos

Wouldn't change it for nothing!

Rating: 10 out of 10

Incentivized

October 18, 2023

Use Cases and Deployment Scope

We use it for all of financials, warehouse, inventory, cases, reporting. We sell, service and maintain large automated screen printing equipment that is manufactured and engineered in Portugal. We are the north american sector of that company and sell nationwide and into Canada. All of our employees use NetSuite ERP and we have built it out to handle alot of our essential business processes.

Pros

Finances
Reporting
Ease of Use

Cons

WMS
Customer Portal Center
Field Technician Support and communications

Likelihood to Recommend

I love all of that NetSuite has to offer. I am continuing to learn more every month and love all of the opportunities to grow our company with the tools provided within NetSuite ERP.

Verified User

Administrator in Information Technology (11-50 employees)

Vetted Review

8 years of experience

Game Changer

Rating: 9 out of 10

Incentivized

October 18, 2023

Use Cases and Deployment Scope

We use NetSuite ERP as our general ledger system. We also use this system for billing, procurement and Fixed Asset management. We have been using NetSuite ERP for the last 7 years, it helps us with payment approval and accelerate with financial close and speed up the payment process. So far we have been very happy with it.

Pros

Scheduled Payments
Payment Approval
Billing Schedule

Cons

Purchase Order approval process needs more room for customization..
Fixed Assets and depreciation
New upgrades sometimes overwrite saved changes.

Likelihood to Recommend

Sometimes when a new update comes out, it would reset some of our configurations that have been set before. I believe it creates inconveniences for our existing users. And we need to read script to understand what was changed, what fields should be changed. It may be a problem for small organizations without NetSuite ERP developers in house like us.

Shoushu Chen MBA

Sr. Finance Analyst in Finance and Accounting at District of Columbia Bar (51-200 employees)

Vetted Review

6 years of experience

View profile

A great solution, but requires a commitment

Rating: 10 out of 10

Incentivized

October 18, 2023

Use Cases and Deployment Scope

We use NetSuite ERP to integrate with other systems of record to generate estimates and invoices, to recognize and report on eCommerce transactions, procure to pay, and all other financial reporting.

Pros

Email invoices and collect payments
Generating financial reports
Tracking customer behaviors

Cons

Licensing/sales structure can be hard to navigate
So many options for support and help that it can be difficult to know the best path to support
I believe out of box menus aren't very helpful for staff. Must be customized to provide a positive user experience.

Likelihood to Recommend

NetSuite ERP has been a great way for us to standardize all of our customer financial transactions in a single platform. The system works very well and still allows us to customize workflows to accommodate our customers' needs.

Verified User

Director in Information Technology (51-200 employees)

Vetted Review

1 year of experience

Powerful ERP system

Rating: 8 out of 10

Incentivized

October 18, 2023

Use Cases and Deployment Scope

order to cash

Pros

Order management
Financial reporting
Accouting

Cons

Demand and planning
Warehouse solution
User interface

Likelihood to Recommend

Strong ERP for wholesale distribution

Verified User

Engineer in Information Technology (201-500 employees)

Vetted Review

4 years of experience

Best in class SaaS

Rating: 10 out of 10

Incentivized

October 18, 2023

Use Cases and Deployment Scope

Netsuite ERP supports the execution of customer projects, from timesheets and expenses, to customer billing. We also use the tickets system for support projects through the customer portal. For project revenue management we are using Advance Revenue Management module. For fixed assets management we are also using the Fixed Assets module. To be compliant with Portugal requiremts we use the localization from Netsuite ERP and the one from RSM.

Pros

Project billing
Assets depreciation
Revenue Managment

Cons

Fixed Assets module

Likelihood to Recommend

The best ERP for medium size enterprises with multinational subsidiaries.

Verified User

C-Level Executive in Professional Services (11-50 employees)

Vetted Review

4 years of experience

NetSuite ERP - Customer Review

Rating: 8 out of 10

Incentivized

October 18, 2023

Use Cases and Deployment Scope

I use NetSuite ERP to create invoices and make customer payments. When first utilizing NetSuite ERP, our goal was to make a seamless process for creating invoices. We typically generate 40-115 invoices weekly and moving to NetSuite ERP has allowed for a more cohesive workflow of data.

Pros

Easy to Apply Customer Payments
Historical Data
Invoice Creation

Cons

Rate limitations
Record types - The sales order is the parent record and fulfillments are a pass through

Likelihood to Recommend

The Accounts Receivable process from creating invoices to making payments for the most part is an easy to follow process. We run into issues when we have multiple invoices and multiple fulfillments for the same week. If we have to make changes to an invoice that is not the latest invoice, we have to change dates on the sales order to reflect correctly on the invoice because the dates pull from the sales order and not the fulfillment. This causes delays in productivity/efficiency within our department.

Verified User

Supervisor in Finance and Accounting (51-200 employees)

Vetted Review

4 years of experience

NetSuite ERP - Started from the bottom now we're here!

Rating: 10 out of 10

Incentivized

October 18, 2023

Use Cases and Deployment Scope

Netsuite ERP allowed us to gain a better workflow & view between opportunities and invoicing. Currently use NetSuite: FAM, Opp to Invoicing, advanced projects & NSPB

Pros

Quote --> Invoicing
Items (services)
Customizations
automations (built-in) not a separate module
FAM
Revenue Reconigiton

Cons

The number of rates we can associate service level, with individual customers.

Likelihood to Recommend

NetSuite ERP is well suited for specific financial tasks such as classifications, multi book accounting, revenue recognition, project management. In my opinion, NetSuite ERP has limitations, such as the number of rates we can have per customer. We had to look for a secondary service provider to handle this. NetSuite ERP has lots of "native" options available, but usually requires the purchase of additional software as well as a separate cost of hiring consultants for the implementation.

Jessica Bonilla

IT Director in Information Technology at Advanced Corrosion Technologies & Training, LLC. (51-200 employees)

Vetted Review

4 years of experience

NetSuite - straight from the gut

Rating: 8 out of 10

Incentivized

October 18, 2023

Use Cases and Deployment Scope

Primarily we use it for the following

<ol><li>Demand planning </li><li>Inventory</li><li>Staff scheduling</li><li>To solve supply chain issues</li><li>Manufacturing challenges</li></ol>

Pros

Well integrated
Cheaper than SAP!
Scalability
Opportunity to upgrade or add additional module with limited effort
Quicker deployment times

Cons

Licensing cost
Vendor dependent - the customer is lost in case the vendor is not able to provide good guidance

Likelihood to Recommend

For financial transactions it’s best suited in its class

there is room for improvement in supply chain management

Verified User

Vice-President in Sales (501-1000 employees)

Vetted Review

7 years of experience

NetSuite review

Rating: 9 out of 10

Incentivized

October 18, 2023

Use Cases and Deployment Scope

Multiple subsidiaries - intercompany transactions

Fullfillment subsidiary/centralized purchasing - inventory efficiency

sales automation - orders daily received/loaded and daily reporting to main vendor/customer

Load monthly inventory pricing for many items

automate receivable collection posting

monitor sales activity to track to meet sales goals

Ship efficiently - pull/pack/label/track

Automate financial reporting in predefined statement layout

identify gaps/exception processing

Pros

Fullfillment subsidiary - pick/pack without having to log in/out of different subsidiaries
Automate sending daily sales data to main customer/vendor
Scaleability - went from 3 warehouses to 6 in a year

Cons

Improved trouble shooting/timely resolving support cases
Implementation team not understanding business causing rework
More script training/management to prioritize and be sure priorities established

Likelihood to Recommend

NetSuite ERP helpful with multiple subsidiaries and high volume processing.

NetSuite ERP less suited for low volume, single entity, not international

Noel Vandever

Controller in Finance and Accounting at Southwest ADI (201-500 employees)

Vetted Review

3 years of experience