What is NGDATA Intelligent Engagement Platform?
NGDATA helps enterprises to better engage with their customers. The Intelligent Engagement Platform (IEP) builds customer data profiles (Customer DNA) to drive personalized customer experiences through real-time interaction management. Boasting capabilities beyond a standard Customer Data Platform, NGDATA boosts commercial success for all clients by increasing customer lifetime value, reducing churn, and decreasing cost per conversion.
NGDATA’s IEP has in-built analytics, AI-powered capabilities, and decision-making formulas. This combination identifies opportunities proactively and automates individual customer engagements at scale, via the most relevant channel. This is underpinned with Customer DNA creating multi-attribute profiles, including device data, enabling businesses to develop a deeper understanding of their customers. Its interface is designed to make it easy for business users to utilize the platform while IT and analytics retain oversight and control.
NGDATA aspires to make big data small and beautiful and is dedicated to facilitating economic gains for all clients, emphasizing engagement-based tracking and reporting, coupled with a range of scalable out-of-the-box solutions to give immediate and rewarding results.
Founded in 2012, NGDATA is headquartered in Ghent, Belgium and has offices in the USA, Europe, and Asia-Pacific.
Categories & Use Cases
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Screenshot of A Single Platform to Unify Customer Intelligence and Engage in Real-Time: AI-Powered Orchestration Made Simple for Smart Marketers
Technical Details
| Deployment Types | On-Premise, SaaS |
|---|---|
| Operating Systems | Linux |
| Mobile Application | No |
| Supported Countries | International presence and support with localized offices across the globe. |
| Supported Languages | The product has an internationalization feature allowing to support different languages for users. |