TrustRadius Insights
OpenText Exstream has been widely used by customers to create customer correspondence in real-time and batch environments. Users have …
Overview
What is OpenText Exstream?
OpenText Exstream (formerly HP Exstream) is a multichannel customer communication management solution that helps companies tailor customer communications through web, email, print and mobile channels.
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What is OpenText Exstream?
OpenText Exstream (formerly HP Exstream) is a multichannel customer communication management solution that helps companies tailor customer communications through web, email, print and mobile channels.
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is OpenText Exstream?
OpenText Exstream Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
OpenText Exstream has been widely used by customers to create customer correspondence in real-time and batch environments. Users have found it easy to design various forms, such as statements and letters, specifically tailored for insurance and banking customers. The tool's customer communication management feature has been especially useful for automating the delivery of notices and letters to customers.
Furthermore, OpenText Exstream has proven to be a versatile solution for document creation and output management across different departments within organizations. It has served as an enterprise-wide solution for over 8 applications, providing reliable customer communication and document generation for tasks like insurance contracts and related emails or documents. With a single global instance deployed, approximately 20,000 users have been able to leverage the power of OpenText Exstream on a daily basis.
Portability: Some users have found the product to be highly portable, offering batch, on-demand, and interactive capabilities. This suggests that it provides flexibility in performing tasks.
Good Support and Continuous Improvement: Reviewers have mentioned that OpenText offers excellent support, regularly introduces new features based on customer demands, and has a clear future roadmap. This indicates a strong commitment to customer satisfaction and continuous improvement.
User-Friendly Nature: Several reviewers have highlighted the product's ease of use for developers. They appreciate its user-friendly interface and the various features it offers for customer communication management such as batch processing, fast document generation, reliable document generation, and secure document generation.
Cons:
- Lack of integrated platform: Some users have mentioned that the software does not provide an integrated platform, resulting in siloed environments and hindering collaboration between different components. This has been a concern raised by several reviewers.
- Frequent database maintenance issues: Several reviewers have reported experiencing frequent database maintenance problems, where certain components would suddenly lose connection. This can disrupt workflow and cause frustration for users.
- Additional purchases required for advanced features: Users have pointed out that many advanced features require additional purchases as add-ons to the license. This may increase costs and could be seen as a drawback by some customers who expect these features to be included in the base package.
Attribute Ratings
Reviews
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January 10, 2022
OpenText Exstream
OpenText Exstream is being used in our company as the single solution for document creation and output management throughout all departments. We have deployed one global instance that serves ~ 20.000 users a day.
- Document creation
- layouts
- Document distribution
- easy of migration from other products to Exstream
- Document generation
- increased customer and employee satisfaction
November 11, 2021
OpenText Exstream is a big booster to our organization
We are using it as a EWS for more than 8 enterprise applications across the organization. From personal policies, property & casualties, bank bath processes, claims and special insurance lines
- Batch Processing
- Fast and reliable document generation
- easy to install
- merge the design manager and designer
- the way components are used accros applications
- when using XML the array handling must be improved
- multi channel delivery
- not really a accountable benefit, but for sure the digital transformation the organization is at right now in big part is Exstream responsability
Not apply
- Online training
- in-person training
November 11, 2021
CCM at Work
OpenText Exstream is used for customer communication and document generation for customers' insurance contracts and related email, documents.
- Secure Document Generaration
- Customer Communication
- Fast Batch processing
- On demand API based document retrial and re-printing
- Vernacular document generation
- customer communication
- document generation in AFP format
- secure contract generation and communication
- flexible terms and conditions approval and versioning
Design flexibility, customer communication and lesser cost of ownership.