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OpenText RightFax Reviews and Ratings

Rating: 8 out of 10
Score
8 out of 10

Community insights

TrustRadius Insights for OpenText RightFax are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: The platform has received praise for its friendly and easy-to-navigate user experience. Reviewers find the interface intuitive, making it simple for end users to navigate through different features. Real-Time Progress Updates: Users appreciate the real-time updating of the progress bar, which provides transparency and allows them to track their tasks' progress in real time. Seamless Integration with Fax Machines and VOIP: The seamless integration with both digital and traditional analog fax machines and VOIP systems is highly valued by users. It enables easy handling of high volumes of incoming and outgoing faxes. Ingestion into Enterprise Applications: Users like how the product converts paper faxes into electronic documents that can be easily ingested into various enterprise applications such as OpenText Content Server, OpenText Archive Center, IBM FileNet, IBM Lotus Notes, and Microsoft Exchange Server. Improved Ease of Use Compared to Previous Systems: Users find this application easier to use compared to their previous systems. They appreciate its simplicity and straightforwardness in daily operations.

Reviews

3 Reviews

A most for todays workflows

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We currently are using [OpenText] RightFax to manage all inbound faxing for each location. We are also using [OpenText] RightFax to manage all outbound faxing for end users. End user have a dashboard were they can see all of there fax traffic as well has any other account that they are a delegate on. They have the ability to easy transfer faxes as needed. The inbound traffic is integrated with a document management system that prevents us from having to print out faxes.

Pros

  • Can easy transfer faxes between end users
  • Faxes can be sent straight to email
  • Very easy to setup and manage

Cons

  • Better details on failed fax messages
  • Drag and drop ability to transfer faxes
  • Integration with G Suites

Likelihood to Recommend

[OpenText] RightFax is a great way to eliminate the need of physical fax machines and the need for analog lines to manage these faxes. When the Internet is down [OpenText] RightFax workflow becomes useless so a secondary network is required if you decide to eliminate physical fax machines completely. It the long run it saves time and money of paper/maintenance on physical machines.

ED
Ed Davis
Director of Information Technology in Information Technology at Dallas Nephrology Associates (201-500 employees)
Vetted Review
OpenText RightFax
15 years of experience
View profile

RightFax can be good or bad

Rating: 3 out of 10
Incentivized

Use Cases and Deployment Scope

We use [OpenText RightFax] to renew prescriptions and order new ones as well. We currently use this product in the hospital and also in the Doctors offices. Having the managers administer their users is great as it frees us up to manage the system itself. Once [OpenText] Rightfax is setup [it] is easy to use.

Pros

  • The customer routing inbound fax traffic
  • Gateway to the new RightFax 2100 gateway
  • Ability to verify Faxes

Cons

  • Being able to upgrade this product
  • Make it easier for users to verify the faxes
  • Working with support could use improvement.

Likelihood to Recommend

We are currently having a lot of issues with this product with being able to get it to work in our environment with out having to reboot the [OpenText] RightFax server multiple times a week. I know a lot of this is due to our complex environment with multiple systems.

RL
Robert Ladd
Systems Administrator III in Information Technology at UofL Health Care (10,001+ employees)
Vetted Review
OpenText RightFax
2 years of experience

RightFax gets it Right!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

In our environment, we utilize OpenText's RightFax Solution throughout the agency. We use it for inbound and outbound faxing. We also use it as an integration to other applications. We also utilize the solution to use it to replace on-site fax machines. In other words, we rely on our solution pretty much on a daily basis for all types of situations and business areas.

Pros

  • Easy to administer for end-user management. Great AD integration.
  • Easy for end-users to use. Simple and clean web interfaces.
  • Great support from OpenText. Tech reps are very knowledgeable and ready to address issues.

Cons

  • Reporting can be done a bit better. The current iteration is pretty powerful and can give you more than you need.

Likelihood to Recommend

The following scenarios worked for us:

<ol><li>API integration</li><li>Remote eFax services</li><li>Reduction in physical fax machines</li></ol>

VU
Verified User
Director in Information Technology (1001-5000 employees)
Vetted Review
OpenText RightFax
2 years of experience