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Oracle Service

Score8.2 out of 10

238 Reviews and Ratings

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What is Oracle Service?

Oracle Service (formerly Oracle Service Cloud), part of the Oracle Advertising and Customer Experience suite, is a cloud-based, omnichannel solution that delivers relevant, connected customer experiences via personalized service interactions with a 360-degree view of the customer. With both B2C and B2B offerings, Oracle Service empowers businesses to offer customers various choices to engage across channels—anywhere, and any time—while balancing automation and intelligence with high-value customer engagement. Oracle Service's approach is driven by knowledge, automation, and evolving customer engagement channels, simplifying every service experience for agents and customers alike. By helping to differentiate an organization’s service experience, Oracle Service aims to deliver measurable business impacts across all industries.

The platform includes: Digital Customer Service, Service Center, Field Service, Knowledge Management, Customer Data Management, and Intelligent Advisor.


Categories & Use Cases

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Top Rated
2026
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2025
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2024
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2022
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2021
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2020
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2019
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2018
Top Rated 2018

Screenshots

A pixel-perfect Customer Portal organizes self-service content in a way that makes sense to your customers.
A pixel-perfect Customer Portal organizes self-service content in a way that makes sense to your customers.

A pixel-perfect Customer Portal organizes self-service content in a way that makes sense to your customers.

Product Demos

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesArabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Greek, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Ukranian

FAQs

What is Oracle Service?
Oracle Service is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion.
What are Oracle Service's top competitors?
Zendesk Suite, Salesforce Agentforce Service, and SAP CRM Service Manager discontinued are common alternatives for Oracle Service.
What is Oracle Service's best feature?
Reviewers rate Organize and prioritize service tickets, ITSM collaboration and documentation, and Ticket creation and submission highest, with a score of 8.