Oracle Service Pricing

“The license cost can be optimized since the product is cloud-based.”

“Oracle Service is slightly on the expensive side in terms of pricing but it offers powerful features as well.”

“Efficiency, lower cost per order and cost per interaction -- all due to the automation around the integration across channels and ease of use by the agents.”

“The system still has limitations that you can't get past such as setting the value of one field equal to the value of another.”

“ROI has increased due to the lowered cost of having multiple products in one Out ticket response time has decreased, as well as chat response time We were able to more efficiently hiring using the...”

“The upfront cost to scrub and clean the data and knowledge elements is the most expensive part of the project. … It is a value knowledge tool for an enterprise to use internally as well as with its external customer base.”

“You can purchase the more expensive Knowledge Advance which does have a better language feature.”

“We've had to spend a huge chunk of time and money on maintaining Oracle Service Cloud, not worth it compared to the value we get out of it as an organization.”

“It continues to be expensive while the basic features set does not improve regularly.”

“We have an internal chargeback for servers and we anticipate that the cloud will save us some money or be cost neutral for us.”

“With Oracle Service Cloud the major benefit has been cost savings on the Service Personal deployment.”