Paddle Reviews and Ratings

Use Cases and Deployment Scope

We wanted to be able to get to more users and to scale without having to worry about how we are going to receive payments from our users, also we wanted to implement the least amount of payment processors and don't have to worry about different country legislations. Paddle made this process easy for us, taking care of the legislations and VAT in the countries we offer our solution.

Likelihood to Recommend

Paddle is a great way to expand quickly to other countries without the barrier of how you charge your users in different parts of the globe. Also, the way they manage the relations with country legislations, so you don't have to, is a no-brainer (the only throwback is that you cannot recover that VAT to use in your company as a credit).

In our case is not 100% suited for us. In the idea of just implementing and starting working with it, we had to create some way of showing prices in CLP to our users, and that convert to USD and charge that to our users. The fees are an area where Paddle can improve, considering that other providers like Stripe have fees of almost half.

Use Cases and Deployment Scope

In my opinion, really bad seller support. Tickets open for nearly a month now with a

total of 4 responses of support. I think that the API is missing some crucial

information, same for the documentation. Implementation was easy enough, though not worth it in the long run. Fees are moderate.

Likelihood to Recommend

In my experience as a seller, I did not receive my payout for a month, now

I'm in the 2nd month of not getting it including this month which might

also not be paid out. I did not get any information about it before I

contacted them through email (beforehand contacted thru live chat).

Generally would not recommend it to anyone searching for a stable

company with good communication.

Use Cases and Deployment Scope

I've been using their service for a few years and their support has gotten progressively worse up to the point where they don't pay out vendors on time. Getting any kind of meaningful response from support is borderline impossible and it takes them at least a day to respond even in the most trivial cases. They only have email support. No phone or live chat. My current ordeal has been going on for over 10 days and has gotten to the point where I did not get paid on time purely due to Paddle's negligence. I reminded them I plead, I was polite but that's not the way to resolve anything with them. If you need a reliable merchant of records avoid Paddle and find somebody else.

Likelihood to Recommend

I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.

Use Cases and Deployment Scope

Paddle is a used across Nice Mohawk's mac software titles and was used for analytics in additional mobile products. It presents an integrated sales experience for our customers along with a comprehensive backend that handles payments processing, subscriptions, analytics, and multiplatform SDKs. It 100% satisfies our sales pipeline management as an indie µISV. In particular, their attention to streamlining and optimizing the purchase experience for the customer is highly attractive when compared to the hamhanded interfaces of many other offerings in the space.

Likelihood to Recommend

We feel that Paddle is well suited in any software offering that requires an in-app purchase flow or a custom built subscription model. It's ease of set up and low overhead make it particularly attractive to small and medium businesses and software vendors that manage multiple products with a similar purchase pipeline.

In very large platform scenarios, a fully custom solution might provide more flexibility since direct integration with the underlying payment processor can be built in-house. With this of course comes the cost of initial engineering and maintenance.

Use Cases and Deployment Scope

We use Paddle in our browser extensions to provide in-app purchase functionality. We also use Paddle and DevMate integration to sell licenses for our macOS application. It handles trials, as well as blocking the app usage if the user didn’t provide a license. We also use Paddle for in-app analytics for our Mac App Store app to collect user behavior data.

Likelihood to Recommend

Paddle is perfect if you want to sell your macOS app from your website. It’s also very good if you want to provide in-app purchases in your web application or browser extension. It’s easy to integrate and the integration rarely needs any changes. It won’t be as good for e-commerce.

Use Cases and Deployment Scope

We started using Paddle for our recurring billing at Iconscout. Being an Indian startup it's difficult to get a recurring payment gateway, thus we opted for Paddle who provides this feature. Now, we're using Paddle for all our transactions.

Likelihood to Recommend

Paddle is adequate for Indian SaaS companies who have a majority of their customer base outside of India. It's really easy to integrate and has good customer support. If your targeted audience is regional then you should probably look for a local alternative.