Payouts Late or Missing/Support taking weeks to reply
July 13, 2022

Payouts Late or Missing/Support taking weeks to reply

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paddle

In my opinion, really bad seller support. Tickets open for nearly a month now with a
total of 4 responses of support. I think that the API is missing some crucial
information, same for the documentation. Implementation was easy enough, though not worth it in the long run. Fees are moderate.
  • Implementation
  • Fees
  • Seller/Customer Support.
  • API Documentation.
  • Positive on payment processing.
  • Ease of payment processing.

Do you think Paddle delivers good value for the price?

No

Are you happy with Paddle's feature set?

Yes

Did Paddle live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paddle go as expected?

Yes

Would you buy Paddle again?

No

In my experience as a seller, I did not receive my payout for a month, now
I'm in the 2nd month of not getting it including this month which might
also not be paid out. I did not get any information about it before I
contacted them through email (beforehand contacted thru live chat).
Generally would not recommend it to anyone searching for a stable
company with good communication.

Paddle Feature Ratings

Product catalog & listings
5
Product management
8
Bulk product upload
1
Branding
4
Mobile storefront
1
Product variations
4
Website integration
8
Visual customization
8
CMS
1
Abandoned cart recovery
7
Checkout user experience
7
eCommerce security
6
Promotions & discounts
10
Personalized recommendations
7
SEO
8
Multi-site management
5
Order processing
8
Inventory management
3
Shipping
Not Rated
Custom functionality
Not Rated