| Product | Rating | Most Used By | Product Summary | Starting Price |
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 OpsGenie (sunset) | Score7.6 out of 10 | N/A | OpsGenie is an IT monitoring and incident response platform for development and operations teams, providing alerts and schedule management escalations. OpsGenie became part of Atlassian since the late 2018 acquisition, and Atlassian scheduled OpsGenie for sunsetting in April of 2027. Former users and those needing IT Alert Management capabilities are encouraged to migrate to Jira Service… | $0 up to 5 users |
 PagerDuty | Score8.5 out of 10 | N/A | PagerDuty, Inc. (NYSE:PD) provides digital operations management. Serving organizations of all sizes, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time. | $25 per month per user |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Discount available for annual pricing. | ||||||||||||||
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| OpsGenie (sunset) | PagerDuty | |
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| Considered Both Products | Chose OpsGenie (sunset) Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose OpsGenie (sunset) We felt that OpsGenie was more intuitive and worked well for our existing toolset and workflow as a business. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose OpsGenie (sunset) The UI is user friendly of opsgenie easy to use even for non technical people Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose OpsGenie (sunset)
Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose OpsGenie (sunset) Have done a POC with PagerDuty in the past when evaluating OpsGenie and just liked the clean look and feel of OpsGenie better along with their already extensive list of integrations. The integrations was probably the key deciding factor in us not going with PagerDuty at the time. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose PagerDuty Incentivized Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose PagerDuty Incentivized Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose PagerDuty Pager duty is better than OpsGenie because it offers stronger automation, smarter incident workflows, deeper integrations and better reporting. Teams respond faster, follow consistent processes, and handle complex incidents more efficiently, making it more suitable for growing … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose PagerDuty Only 1 thing, it's cheaper than OpsGenie; both eventually do the same work, but PagerDuty does it better and cheaper. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose PagerDuty Very comparable functionality between OpsGenie and PagerDuty. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose PagerDuty There is too little of a difference between OpsGenie and PagerDuty. Both tools are really great and do the job they promise very well. If I had to choose, I'd go with PagerDuty. This is not because of any features or because it's better. It is because I've been using it for the … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose PagerDuty Incentivized Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose PagerDuty PagerDuty provides indepth analysis of the system failure and it only notify one time instead of multiple times for same system failure notification. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose PagerDuty I haven't used it hardcore, but it was ok may be I haven't got the full gist of it, but I really think PagerDuty is really superior to it. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose PagerDuty Pagerduty is user adaptive and an indsutry leader in the incident managment/alerting management. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
100% Would buy again 13 Answers | 99% Would buy again 158 Answers | |
| Delivers good value for the price | ||
100% Delivers good value for the price 12 Answers | 99% Delivers good value for the price 134 Answers | |
| Happy with the feature set | ||
100% Happy with the feature set 13 Answers | 96% Happy with the feature set 153 Answers | |
| Lived up to sales and marketing promises | ||
100% Lived up to sales and marketing promises 7 Answers | 99% Lived up to sales and marketing promises 95 Answers | |
| Implementation went as expected | ||
100% Implementation went as expected 11 Answers | 97% Implementation went as expected 110 Answers | |
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| OpsGenie (sunset) | PagerDuty | |
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| Likelihood to Recommend | 8.7 | 8.6 |
| Likelihood to Renew | - | 8.8 |
| Usability | 8.5 | 7.3 |
| Support Rating | 10.0 | 9.0 |
| Implementation Rating | - | 8.2 |
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| Likelihood to Renew | No answers on this topic |
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| ScreenShots | PagerDuty Screenshots![Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])](https://media.trustradius.com/product-screenshots/kf/M5/L6SIK3HGD31M.png)   |
