Paytia is a payment security platform that enables organizations to capture cardholder data (CHD) during live telephone conversations without exposing the merchant's environment to sensitive information. The solution functions as a PCI DSS Level 1 Service Provider and is designed to reduce the regulatory scope for businesses operating in Mail Order/Telephone Order (MOTO) environments.

Key Capabilities

DTMF Masking: The platform utilizes Dual-Tone Multi-Frequency (DTMF) masking to intercept keypad tones when a customer enters card details. This prevents the human agent from hearing the tones and ensures that digits are not captured by call recording software, while allowing the agent and customer to remain in an active voice session.
Secure Virtual Terminal: Paytia provides a browser-based Virtual Terminal that agents use to trigger payment requests. The terminal integrates with existing CRM and telephony systems to facilitate data synchronization without requiring the installation of local software.
Secure Digital Payment Links: Agents can generate one-time-use secure links sent via SMS or Email. This shifts the transaction to a hosted environment where the customer enters payment information independently of the call center agent.
PayMobile: This feature synchronizes a live telephone call with a mobile browser session. The customer inputs card details into their mobile device, and the data is transmitted directly to the payment gateway, bypassing the merchant's internal network infrastructure.

Audience & Use Cases

Audience: Contact center managers, IT compliance officers, and finance directors in regulated industries such as healthcare, insurance, and retail.
Use Case: "Descoping" a call center environment from PCI DSS requirements by ensuring that sensitive payment data never enters the local network, headsets, or recording systems.

Technical Specifications

Compliance: Certified as a PCI DSS Level 1 Service Provider, supporting the PCI DSS v4.0.1 standard.
Integrations: Compatible with major payment processors, including Stripe, Worldpay, Adyen, PayPal, and Barclaycard.
Deployment: API-driven architecture that works across traditional and VoIP telephony platforms.

Paytia

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