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PCI Pal has proven to be a valuable solution for organizations looking to streamline their auditing process and unify payment processing …
Overview
What is PCI Pal?
PCI Pal is a provider of secure solutions for CNP payments. Their globally accessible cloud products descope the user's company from the requirements of PCI DSS. PCI Pal Agent Assist and IVR Payments use DTMF masking technology to suppress the…
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What is PCI Pal?
PCI Pal is a provider of secure solutions for CNP payments. Their globally accessible cloud products descope the user's company from the requirements of PCI DSS. PCI Pal Agent Assist and IVR Payments use DTMF masking technology to suppress the telephone keypad tones entered by a customer during a…
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- Tech Details
What is PCI Pal?
PCI Pal is a provider of secure solutions for CNP payments. Their globally accessible cloud products descope the user's company from the requirements of PCI DSS. PCI Pal Agent Assist and IVR Payments use DTMF masking technology to suppress the telephone keypad tones entered by a customer during a financial transaction. And speech recognition technology is a feature of PCI Pal's Agent Assist and IVR Payments solutions, allowing customers to speak their details in a secure way as an alternative to using their telephone keypad.
PCI Pal’s secure payment solutions are architected in the cloud. This means no legacy issues such as DTMF bleed found in other products available in the market today. PCI Pal uses Amazon Web Services (AWS) as its platform of choice to host its global cloud payment solutions. The platform is split down into a series of regions located within a specific country. PCI Pal currently use regions located in the United States, Canada, United Kingdom, Europe, and Australia. For fault tolerance and high availability, each region consists of multiple fully isolated independent data centers. By provisioning their services within an AWS region, the vendor states that by replicating systems across two or more availability zones, a highly resilient service is available, and the service continues uninterrupted should a data center fail.
PCI Pal’s secure payment solutions are architected in the cloud. This means no legacy issues such as DTMF bleed found in other products available in the market today. PCI Pal uses Amazon Web Services (AWS) as its platform of choice to host its global cloud payment solutions. The platform is split down into a series of regions located within a specific country. PCI Pal currently use regions located in the United States, Canada, United Kingdom, Europe, and Australia. For fault tolerance and high availability, each region consists of multiple fully isolated independent data centers. By provisioning their services within an AWS region, the vendor states that by replicating systems across two or more availability zones, a highly resilient service is available, and the service continues uninterrupted should a data center fail.
PCI Pal Videos
Agent Assist - How Does it Work?
Agent Assist - Agent Demo
Agent Assist for Amazon Connect - How Does it Work?
PCI Pal Competitors
PCI Pal Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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PCI Pal has proven to be a valuable solution for organizations looking to streamline their auditing process and unify payment processing over the phone. According to users, this platform has enabled customer service teams to seamlessly accept phone orders and integrate with various payment providers, making the process efficient and hassle-free. Furthermore, PCI Pal's adaptability to multi-channel communication channels, including voice and additional options, has been praised by users who appreciate its versatility.
One of the standout features of PCI Pal is its ability to ensure secure payment processing and simplify compliance issues in the contact center space. Customers' sensitive payment details are kept safe, enabling payments to be accepted without exposing any personal information. This not only helps build trust with customers but also facilitates customer requests without the need for additional infrastructure.
Another area where PCI Pal shines is its support for various platforms and systems, such as dynamics CRM and Solgari. Users have reported that this integration allows for fast and secure payment processing, ensuring customer privacy and maintaining GDPR compliance.
In addition to providing a secure payment environment, PCI Pal addresses specific business problems faced by users. For instance, it has resolved escalations involving refunds for transactions over six months old, saving time and resources for businesses. Furthermore, it has made PCI compliance for MOTO payments risk-free and easy, eliminating potential headaches associated with meeting industry standards.
Overall, users find that PCI Pal not only enhances the customer experience but also offers peace of mind by completely removing cardholder data from their environment. This ensures data security while adhering to PCI Compliance standards in IVR applications and contact center payment processing.
Efficient Payment Process: Many users appreciate that PCI Pal provides a simple and comprehensive PCI DSS compliant payment solution, eliminating the need for customers to be transferred to a separate secure IVR. This feature has been praised by several reviewers as it streamlines the payment process, making it quick and easy for both agents and customers.
Expert Support Team: The support team at PCI Pal is highly regarded by users, with multiple reviewers mentioning their responsiveness and helpfulness. Customers specifically mention individuals like Saunders and Reveley who have been instrumental in the implementation process, providing regular updates, proactive communication, and resolving queries promptly.
Seamless Integration: Users find that PCI Pal seamlessly integrates into their contact center environment. With its state-of-the-art platform and technology, this solution can be easily deployed from the Cloud, catering to businesses of all sizes. Several reviewers appreciate how well it works with other solutions like 8x8, enhancing overall operational efficiency.
Clunky Administrative Portal: Some users have found the administrative portal to be clunky and cumbersome, causing frustration during their interactions with the software.
Limited Visibility for Administrators: Users have expressed a desire for more visibility regarding secured connections and failed attempts. They feel that having access to this information would enhance their ability to monitor and manage the system effectively.
Inconvenient Troubleshooting Process: Troubleshooting issues requires users to immediately jump into the edge gateway, which some find inconvenient. This process can disrupt workflow and hinder efficient problem-solving.