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Eckoh

Eckoh

Overview

What is Eckoh?

Eckoh provides customer engagement, contact centre and secure payment solutions for organisations across all sectors to support their customer experience goals through self-service and voice channel technologies.

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Pricing

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What is Eckoh?

Eckoh provides customer engagement, contact centre and secure payment solutions for organisations across all sectors to support their customer experience goals through self-service and voice channel technologies.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Eckoh?

Eckoh provides customer engagement, contact centre and secure payment solutions for organisations across all sectors to support their customer experience goals through self-service and voice channel technologies.

Their solution suite includes:
  • CallGuard - A telephone payment security for a cloud contact center, a solution that can protect other sensitive data fields that pose a potential security risk, such as Social Security Numbers, Patient IDs, DOB, policy numbers etc.
  • Secure Chat - Lets agents deliver service with security as standard.
  • ChatGuard - To keep the agent and customer connected throughout the payment process while making sure that sensitive data is never seen by agents, is never available on the agent desktop and won't be stored in transcripts.
  • Digital Payments - Agents can send a payment link to the customer's phone while on the call or Chat. Payment details are hidden from the agent so the conversation can continue while the customer activates the payment.
  • DataGuard - Protects customers by preventing their personal data from entering the contact center's organization.

Eckoh Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Validate callers
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Call tracking
  • Supported: Multichannel integration
  • Supported: CRM software integration
  • Supported: Automatic speech recognition (ASR)
  • Supported: Natural language processing for IVR

Workforce Optimization (WFO) Features

  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer surveys
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Email
  • Supported: Voice (phone)
  • Supported: VoIP
  • Supported: SMS/Text
  • Supported: Live chat channel
  • Supported: Social media channels
  • Supported: Mobile applications

Predictive Analytics Features

  • Supported: Chatbots
  • Supported: AI assistance for live agents

Eckoh Video

CallGuard - for contact centre payment security

Eckoh Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac, technology agnostic
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesAll

Eckoh Downloadables

Eckoh Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)10%
Enterprises (more than 500 employees)90%
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Comparisons

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