Sycurio.Voice - PCI Compliant Phone Payments

Formerly Semafone

Sycurio.Voice is a PCI compliance solution for payments made over phone - it enables contact centers to be almost entirely removed from the scope of PCI DSS.

Sycurio aims to improve the customer payment experience, agent productivity and transaction security. In addition, it reduces the complexity and costs of compliance as no sensitive payment data ever enters the merchant’s environment. Sycurio.Voice is deployed as a service for enterprises and large organizations with supported integrations for both cloud (CCaaS) and on-premises contact centers, CRM and ERP platforms.

Sycurio technologies include patented DTMF masking solutions for payment and sensitive data collection, API integration capabilities and Sycurio.Digital, the flexible digital payment links for use in omnichannel payment applications and payment services integrations into applications and web-services.

As a PCI Level 1 Service Provider and accredited by both Visa and Mastercard, Sycurio aims to solve a range of systemic payment security, payment card industry and other regulatory compliance problems while improving payment CX and operational efficiency.

• Secure payment services that embed into an existing operational contact center systems, CRM, applications & services.

• Enables agents to communicate with the customer through the entire call without hearing or seeing any sensitive payment card data.

• Records calls in their entirety without pauses and breaks (as no payment card data is captured) - ensuring compliance with financial, health and other regulatory requirements that require full unbroken call recordings.
• Empowers agents to take payments remotely or from any location without additional supervision or training.
• Improves the speed (average handling time) and quality (CSAT/NPS etc) of all and contact center phone payment experiences.
• Takes secure accessible payments in agent & IVR transactions using multiple-language speech recognition.
  
• Sycurio.Digital can create embeddable payment links for email, SMS, chat and messaging applications, social media and AI driven bot interactions & services.
  
• Reduces their PCI DSS compliance reporting to the Self-Assessment Questionnaire A (SAQ-A) level for all protected payments.

Sycurio’s suite of PCI compliance and payment solutions enable enterprises to build and operate reliable payment environments that add tangible value to their propositions. By placing payment CX and security together at the heart of every experience they can build trust and lasting loyalty in each transaction.