Customer Success Management Training

Help Desk

Web and Video Conferencing

Customer Support

Alumni Management

School Management

Education

Business Intelligence (BI)

Collaboration

Document Generation

Visitor Management

Visual Collaboration

Workflow

Enterprise

Accounting

Financial Close

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Application Lifecycle Management (ALM)

Change and Configuration Management

Cloud Storage

Data Fabric

Database Performance Monitoring

Dynamic Application Security Testing (DAST)

Email Encryption

Fraud Detection

Integration Platform as a Service (iPaaS)

Master Data Management (MDM)

Network Performance Monitoring

Network Traffic Analysis (NTA)

Observability

SaaS Management

Software-Defined WAN

Virtual Desktop Infrastructure (VDI)

Web Application Firewalls

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Computer-Assisted Translation

Consumer Ratings & Reviews

Content Management

Data Management

Email Marketing

Marketing Automation

Online Reputation Management

Public Relations (PR)

Real-Time Interaction Management

Screen and Video Capture

Social Media Management

Social Media Publishing

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Project Management

Prototyping

Professional Services

Customer Relationship Management (CRM)

Point of Sale

eCommerce

Sales

Insider Risk Management

Secure Service Edge (SSE)

Security

3D Modeling

Equation Editors

Forestry

Legal Research

Municipal

Utilities

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### Appointment Scheduling
While some users appreciate the simplicity and visual aspect of Phorest's appointment diary, others find it to be basic. The ability to drag and move appointments easily is a positive feature mentioned by users, allowing for quick adjustments in timing without hassle. However, the limitation of not being able to view the schedule beyond a week at a time on mobile devices has been a point of frustration for some users. This mixed feedback indicates that while Phorest offers some convenient scheduling functionalities, there are areas that could be improved to enhance the overall user experience.

### Online Booking Systems
Users consistently express dissatisfaction with Phorest's online booking systems, highlighting issues such as lack of synchronization with social media platforms, sub-par online store functionality, and outdated marketing capabilities. Hidden charges, overbilling, and unauthorized data manipulation are also common complaints. Despite some positive aspects like easy multi-location implementation and comprehensive reports, the negative feedback regarding the online booking systems remains a prevalent concern among reviewers.

### Salon Management
User feedback on Phorest's salon management features is diverse. While some users appreciate its ability to track multiple locations and facilitate marketing efforts, others express frustration with its compatibility with independent booth rental salons. The software's ease of navigation and personalized settings are highlighted as positive aspects, yet some users find it lacking in certain areas, preferring alternative solutions like Salon Iris. Despite mixed opinions, Phorest seems to offer valuable tools for managing salon operations efficiently.

### Client Management
User sentiment varies widely regarding Phorest's client management capabilities. While some users appreciate features like client connect and email marketing, others express frustration with the software's limitations and lack of integration with other business tools. Complaints range from inflated pricing and hidden charges to ineffective new features like client reconnect. Additionally, concerns about poor customer support and difficulties in problem-solving through tutorials have been raised. Despite some positive aspects, the overall consensus suggests room for improvement in Phorest's client management functionalities.

### Multi-location Management
While some users appreciate the ease of tracking multiple locations with Phorest, others express frustration with the lack of integration across sites. The software's multi-location management functionality seems to be a point of contention among users, with some finding it efficient for generating reports and managing sales, while others criticize its limitations in terms of cross-location inventory tracking and data integration with other business software. Despite the mixed opinions, Phorest's multi-location management capabilities appear to be a significant consideration for businesses with multiple sites.

Users commonly recommend Phorest for the following reasons: 

Users recommend trying out Phorest if you want to switch from outdated salon software systems. It is considered better than most salon software companies on the market.

Many users highly recommend Phorest for making their lives easier. They appreciate that the software does everything it claims to do and more. It is praised for its ability to streamline salon operations, saving time and effort.

Users highly recommend Phorest for its technology-driven approach and exceptional customer service. They believe that Phorest helps salons take their business to the next level by leveraging advanced features and offering improved customer experiences.

Overall, users find Phorest to be a robust and versatile solution for salons and spas. While there may be other options in the market, many users have thoroughly researched alternatives before deciding on Phorest.

Limited options and lack of flexibility: Users have expressed frustration with the software's lack of user-friendliness, particularly when it comes to booking on Phorest Go for independent Boothrental branded salons. Some reviewers feel restricted by the limited options provided and wish for more flexibility in their operations.

Poor customer care: Multiple users have reported that their experience with customer care has been extremely unsatisfactory, describing it as the worst they have encountered in a long time.

Sub-par online store and marketing: Dissatisfaction is commonly voiced regarding the sub-par quality of the online store as well as the inadequate marketing efforts employed by Phorest.

Easy navigation and user-friendly interface: Many users have praised the easy navigation and user-friendly interface of Phorest salon software, stating that it makes tasks easy to accomplish. The software's intuitive design has been appreciated by a significant number of reviewers.

Wide range of customizable features: Several users have expressed their satisfaction with the wide range of features offered by Phorest software, which can be customized to cater to the needs of different businesses. This flexibility in customization has been highly valued by many customers.

Seamless integration with online booking systems and social media platforms: Reviewers have mentioned that Phorest software seamlessly integrates with online booking systems and social media platforms, providing convenience for users. This integration feature has received positive feedback from a considerable number of customers.

Users have praised Phorest for its amazing customer service and ongoing support. The software is highly recommended for its fantastic features and ease of use. Phorest is a complete management software that works smoothly without any bugs or crashes. The social media integration and built-in email campaigns are highly appreciated by users. Phorest's support team is always available and provides prompt assistance. The software is a powerful tool for managing appointments, running reports, and growing businesses in the beauty industry. Phorest's customer service is patient, understanding, and trustworthy, making it easy for users to navigate and use the software.

While users have had positive experiences with Phorest, they have also requested improvements such as bringing the receipt reprint option to the appointment builder page and providing overtime calculation in clock-in and clock-out reports. There is also a need for the option to break financial monthly reports into days for easier reconciliation with other accounting software. Users have suggested that the user voice platform could be improved by screening and organizing suggestions based on priority instead of votes.

Some users had initial concerns about the sales representative's friendliness and lack of detailed answers, but the technician who provided on-site support was praised for being friendly, helpful, and going above and beyond to assist. However, some users have experienced problems with stylist booking and payroll. Additionally, the software does not sync with social media or selling platforms, making the online store feature useless.

On the positive side, Phorest has been beneficial for keeping track of appointments, scheduling, and financial tools. Users have found it to save time and improve efficiency in salon operations. Marketing tools such as text and email promotions have been helpful in driving business growth. The software offers accurate reporting, inventory management, ordering capabilities, client engagement features like client notes, appointment reminders, loyalty programs, as well as an online reputation manager feature for tracking and responding to reviews.

Overall, users appreciate the professionalism and accuracy of Phorest's software, with the company being praised for their innovation and ideas for business growth. The appointment booking feature has been essential in easily scheduling and managing appointments, attracting new clients through positive Facebook reviews. Users have also enjoyed the option to post feedback directly to social media platforms to showcase their business and engage with customers. The level of customer service received has been exceptional, with prompt resolution of any issues and clear communication throughout. Phorest's user-friendly and modern software, along with their dedication to helping business owners, has made it a recommended tool among salon owners for managing schedules, storing client information, and improving customer communication. Phorest has been described as a valuable tool for businesses, helping them streamline operations and enhance their online presence.

In addition to managing appointments and client information, the software provides insights through weekly reports, helping salon owners make data-driven decisions. The marketing tools in Phorest, such as automated review requests from clients and easy storage of client notes and contact details, have been highly appreciated by users. By leveraging these features, businesses are able to improve their client engagement and retention rates. 

Phorest's inventory management and ordering capabilities have also been beneficial for salon owners. The software offers accurate reporting on stock levels, allowing users to efficiently track inventory and place orders when necessary. This feature helps businesses avoid stockouts and maintain smooth operations.

One aspect of Phorest that users have particularly praised is its online reputation manager feature. With this tool, salon owners can keep track of reviews from various platforms and promptly respond to client feedback. This not only shows a high level of professionalism but also allows businesses to address any concerns or issues raised by clients in a timely manner.

Overall, Phorest has proven to be a valuable asset for salons in managing their day-to-day operations and driving business growth. Its user-friendly interface, mobile application, and robust support system have made it an ideal choice for salon owners looking to optimize their scheduling processes, store client information securely, and enhance customer communication. With features designed specifically for the beauty industry and a commitment to ongoing innovation, Phorest empowers salon owners to navigate the challenges of running a successful salon while staying ahead in an increasingly competitive market.

Phorest is a salon management software platform from, from Phorest Salon Software in Ireland. The software focuses on appointments and online bookings and document management and elimination, as well as review collection, reputation management, staff performance reports, and client remarketing.

Timely is appointment scheduling and business management software for spas and salons from the New Zealand company of the same name.

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Elevate

Innovate

Phorest

Membership Management Software automates tasks associated with running gyms, clubs, yoga studios, salons, spas, or instructional studios. It combines these tasks into a single business management platform that encompasses marketing, payment processing, and scheduling.

Membership Management

73 Questions with Phorest Salon Software

Online Booking Demo

Why Salon 27 Switched To Phorest Salon Software

Onboarding With Phorest

How To Use Your Phorest System To Create Magical Client Experiences

Likelihood to Recommend

Phorest Salon Software

Introducing Phorest...

Phorest Salon Software: Your All-In-One Solution that guarantees to get your clients back in more often, spending more: 
https://www.phorest.com/youtube-salon/

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► Subscribe to our YouTube channel here: https://www.youtube.com/user/phoresthelpdesk?sub_confirmation=1

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Why not check out the Phorest Blog for even more salon marketing and management tips, ideas & freebies: https://www.phorest.com/blog
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Who Are Phorest Salon Software:
Phorest Salon Software has more than 4,000 spas and salons as customers in Ireland, the UK, Finland and the USA.Forbes describes us as “…the leading salon appointment and CRM software company“.

What we do:
Phorest Salon Software helps salon owners get their clients in more often, spending more.

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Join Phorest Salon Software Online Here:

Facebook: https://www.facebook.com/phorestsalonsoftware/
Instagram: Instagram.com/phorestsalonsoftware
Twitter: https://twitter.com/thephorestword
LinkedIn: https://www.linkedin.com/company/phorest/
PhorestFM Podcast: https://phorestfm.podbean.com/

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Phorest 2022-10-27 18:12:53

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Membership Management Software

Phorest is great for appointment bookings, managing my schedule, storing client notes and contact details. It's a modern software that lives at the heart of your business. It's modern, easy to use. Feels like they are really trying to help business owners and offering things like automated review requests from clients. Would recommend it.

Appointment scheduling
SMS Reminders
Rebooking SMS
Support
Managing Clients

Better UI/UX - more intuitive to use
Better customer service support
Would prefer more hand holding during onboarding experience

Client rebooking SMS
Client Online Booking
Stock

More organization
Helped with business processes

Phorest

Overview

What is Phorest?