Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Version Control

Development

Business Intelligence (BI)

Collaboration

Facility Management

PDF Editors

Transportation & Logistics

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

Anti-Money Laundering (AML)

Budgeting and Forecasting

Crypto Accounting

Financial Research

Spend Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

Change Management

Cloud Storage

Complex Event Processing

Converged Network Adapters (CNAs)

Data Quality

Fraud Detection

IT Alert Management

IT Professional Services

Identity Verification

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Metadata Management

Network Performance Monitoring

OpenStack Cloud

Product Implementation Services

Relational Database Management Systems

Robotic Process Automation (RPA)

Virtual Private Network (VPN)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Employee Advocacy

Location Intelligence

Marketing Automation

Mobile Analytics

Presentation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Transcription

Waste Management

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Sales Forecasting

Sales Pipeline

Sales

Security Information and Event Management (SIEM)

User and Entity Behavior Analytics (UEBA)

Security

Camp Management

Estate Planning

Loan Servicing

Multiple Listing Service (MLS)

Retail Execution

Vertical-Specific

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Pisano is a  customer experience management platform.

Alchemer (formerly SurveyGizmo) is an online survey tool that helps companies design surveys and collect and analyze data. Features include branding, logic & branching, mobile surveys, question types, and reporting.

Collaborator

Professional

Full Access

Enterprise and Business

NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

CXone Mpower Digital Agent

CXone Mpower Voice Agent

CXone Mpower Omnichannel Agent

CXone Mpower Essential Suite

Cxone Mpower Core Suite

CXone Mpower Complete Suite

CXone Mpower Ultimate Suite

NiCE CXone

Pisano

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Voice of Customer - Explained

Experience Management can be a tough topic to summarize. So many acronyms, analytics, dashboards, and its own terminology could be overwhelming.

CX, CEM, VoC, CES, NPS, CSAT, CLV, ROI, Churn over Retention, and the list goes on.

Experience is mainly about, human emotions. And it is now at the centre of everyone’s perspective. Experience is the way of making your mark.

A study from Bain & Company found that 80 percent of companies believe that they deliver "super experiences," however, research shows only 8 percent of customers agree.

This is the reason, we collect feedback.

Learn more about Pisano:
https://www.pisano.com/
https://www.pisano.com/blog/voice-of-customer-explained
https://www.linkedin.com/company/pisano/

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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Pisano

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What is Pisano?