Plivo

Score10 out of 10

10 Reviews and Ratings

Community insights

TrustRadius Insights for Plivo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Plivo's user interface is highly praised by users for its simplicity and ease of navigation. Many reviewers have stated that the interface is straightforward and intuitive, allowing them to easily navigate through the platform and perform tasks effortlessly.

Responsive Customer Support: Users consistently appreciate the responsiveness and knowledge of Plivo's customer support team. They commend the team for promptly addressing queries and issues, providing a positive experience with their efficient and helpful assistance.

Affordable Pricing: Several reviewers find Plivo's pricing structure to be straightforward and competitive compared to other business-grade providers. They consider it affordable and transparent, making it an attractive option for their communication needs.

Reviews

3 Reviews

Customer Support No Longer Tries

Rating: 6 out of 10

February 17, 2023

Use Cases and Deployment Scope

Since 2014, I have been using Plivo for SMS alerts and VOIP solutions, and the service and support were reliable and helpful.

Pros

Good pricing
Easy implementation
Intuitive interface

Cons

Customer support
Response times
Account transparency

Likelihood to Recommend

Prices are good. Working with customer support can be a challenge sometimes.

Verified User

C-Level Executive in Information Technology (1-10 employees)

Vetted Review

8 years of experience

Phone Service Every Business Needs For Success.

Rating: 10 out of 10

Incentivized

June 11, 2021

Use Cases and Deployment Scope

We are using Plivo for our company and for our clients as a way to track incoming phone calls and messaging. One of the biggest problems our clients shared was they never had stats on how they were being contacted. By using tracking protocols used by Plivo we are able to monitor and get great stats of people contacting us and our clients.

Pros

Plivo makes setup easy.
The billing is easily setup and maintained.
Tech support is quick to respond to questions and any issues that arise or help with setup.
Directions of how to use are easy to follow.

Cons

We can not say anything negative!

Likelihood to Recommend

If you have a business and a phone you need Plivo so you can track all incoming calls. Using this service allows for you to track an[y] missed calls allowing you the ability to try to call potential customers, clients and see how you can help them with your products and or services.

Marvin Drobes

Owner in Marketing at EarningCoach Marketing (1-10 employees)

Vetted Review

2 years of experience

Plivo the easiest Voice API integration

Rating: 8 out of 10

Incentivized

February 28, 2020

Use Cases and Deployment Scope

We are using Plivo for sending alerts and notifications all over the globe.
This is being used to send important info using Voice Calls. And it is beneficial and easy to integrate.
This plays a vital role for us to provide services to our customers and users on the organization level.
And it supports is also good so far.

Pros

Easy integration
Customer service is good
Services are prompt

Cons

Providing white label services easily
Pricing is a concern

Likelihood to Recommend

For API integration and triggers, Plivo is very helpful for sending alerts, and easy integration is the key. Highly recommend for the developers who are looking for Voice APIs and services to be integrated for sending information.
Plivo is secure and provides easy access, and documentation is also good. Delivery reports are also easily accessible.

Verified User

Manager in Customer Service (51-200 employees)

Vetted Review

4 years of experience

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