Plivo the easiest Voice API integration | TrustRadius

Use Cases and Deployment Scope

We are using Plivo for sending alerts and notifications all over the globe.
This is being used to send important info using Voice Calls. And it is beneficial and easy to integrate.
This plays a vital role for us to provide services to our customers and users on the organization level.
And it supports is also good so far.

Pros and Cons

Easy integration
Customer service is good
Services are prompt

Providing white label services easily
Pricing is a concern

Return on Investment

Got better results and users
Uptime is a good thing
No service interruption helps in working with them

Alternatives Considered

Twilio Programmable Voice

Yes, it is good to use Plivo, as per the pricing and ease of integration. Twilio has a difficult pattern for business developers and could be understood only by a developer.
Plivo has proper delivery reports as compared to Twilio. Using Plivo has helped us grow efficiently and in a good manner.

Support Rating

8

It is good to use Plivo for integration, and also it provides easy access to APIs, and also, the UI is understandable.
Even a non-techy can use Plivo and integrate the services if required.
You have all the APIs available at a single place for your ready reference. Things are manageable and easy.

Key Insights

Do you think Plivo delivers good value for the price?

No

Are you happy with Plivo's feature set?

Yes

Did Plivo live up to sales and marketing promises?

Yes

Did implementation of Plivo go as expected?

Yes

Would you buy Plivo again?

Yes

Other Software Used

Slack, Help Scout, Intercom

Likelihood to Recommend

For API integration and triggers, Plivo is very helpful for sending alerts, and easy integration is the key. Highly recommend for the developers who are looking for Voice APIs and services to be integrated for sending information.
Plivo is secure and provides easy access, and documentation is also good. Delivery reports are also easily accessible.