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Pointillist by Genesys

Pointillist by Genesys

Overview

What is Pointillist by Genesys?

The Pointillist Customer Journey Management Platform takes data from customer interactions and creates journey data pipelines that support real-time analysis, modeling and orchestration. The Pointillist Customer Journey Data Hub allows users to create a single customer view across data from…

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Pricing

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Pointillist by Genesys

Pointillist by Genesys

N/A
Unavailable

What is Pointillist by Genesys?

The Pointillist Customer Journey Management Platform takes data from customer interactions and creates journey data pipelines that support real-time analysis, modeling and orchestration. The Pointillist Customer Journey Data Hub allows users to create a single customer view across data from various…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Pointillist by Genesys?

Pointillist is a customer journey management solution that enables users to understand how their marketing campaigns and loyalty programs - across channels and over time - influence customer behavior and key results. Its graphical interface is used to build, discover, and maintain behavioral segments. Users can then push segment definitions into other marketing tools to aid with personalization.

Pointillist Customer Journey Analytics software helps determine which CX enhancements will deliver the greatest impact, and test journey improvements, compare alternative experiences and prioritize journeys by their potential impact. Pointillist is used to find the root causes of poor experiences and uncover opportunities to improve CX.

Pointillist is a Genesys software solution, since the October 2021 acquisition.

Pointillist by Genesys Competitors

Pointillist by Genesys Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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