Prime Suite EHR Reviews and Ratings

Rating: 10 out of 10

Score

10 out of 10

Reviews

3 Reviews

Prime Suite EHR: if you want to feel like you're playing tetris or minesweeper while working at a medical practice

Rating: 3 out of 10

Incentivized

January 9, 2019

Pros

It is a trusty software that does not crash or glitch very often
It is very secure
I can use it from different locations

Cons

It feels very old, like I am using software from the 90s
There is a lot of clicking, there could definitely be more drop downs and less time loading each individual screen and page
It doesn't seem super integrated spatially into different sized desktops, it's a kind of awkward sized window

Likelihood to Recommend

If you do not mind poor aesthetics and want software that will do the work simply, this may be a good option.

Andrew McClean

Sr. Community Outreach Associate in Sales at Oak Street Health (1001-5000 employees)

Vetted Review

2 years of experience

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Prime Suite is well suited for OB/Gyn practices!

Rating: 9 out of 10

Incentivized

December 13, 2018

Pros

Charting is very nice and easy to use once the templates are designed.
Reporting is good, but the report designer could be a little easier to use for the non-technical user.
The Patient Info screen is very comprehensive and has lots on info readily available.

Cons

Speed, it continues getting slower and slower with each new upgrade.
Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space.
Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.

Likelihood to Recommend

Prime Suite EHR is a good system for a small to mid-size practice. Lots of features that are very useful and it sizes well for those environments. Proper hardware and good support are the keys to success with Prime Suite, as it is with most other software. Good product, stable, reliable and many features.

David Judice

IT Director in Information Technology at Women's Pavilion of South Mississippi (51-200 employees)

Vetted Review

5 years of experience

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PrimeSuite is #1!

Rating: 8 out of 10

Incentivized

December 13, 2017

Pros

The CHC Claims Engine feature of PrimeSuite is handy for those that need it - it enables us to pinpoint specific rules that payers require for RHC/FQHC claims and enhances the capabilities of PrimeSuite without getting too complicated.
PrimeSuite has many reporting features, allowing you to look at your account from multiple views.
PrimeSuite is constantly being enhanced and updated to meet customer needs.

Cons

Updates are often "glitchy" but issues are resolved quickly.
Some users complain that the clinical side of the EHR system is not as user-friendly as they would like.
Some reports do not integrate with each other - there are fields that should be available but are not. However, through Customer Support, some custom reports can be generated and new enhancements to reports are being released.

Likelihood to Recommend

PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.

Verified User

Manager in Professional Services (501-1000 employees)

Vetted Review

3 years of experience

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