Prodocom

What is Prodocom?

Prodocom is an Australian-developed multichannel business communications platform for sending, receiving, and automating SMS, MMS, email, voice, and fax communications.

The platform is designed for communications such as appointment reminders, payment notices, service updates, public notices, and member communications. It combines shared contacts, campaign automation, delivery reporting, and two-way messaging across its supported channels.

Key features

SMS: Bulk and individual messaging, two-way conversations, scheduling, personalisation, sender IDs, dedicated numbers and short codes, keyword campaigns, automated replies, STOP opt-outs, link tracking, delivery reports, and text-to-landline. An AI assistant helps users draft and revise messages.
MMS: Support for images, GIFs, video, audio, and two-way picture replies.
Email: A drag-and-drop HTML editor, templates, HTML import, personalisation, attachments, A/B testing, automated sequences, custom sending domains, Sender Policy Framework (SPF) and DomainKeys Identified Mail (DKIM) authentication, bounce handling, and open and click tracking.
Voice: Text-to-speech and recorded broadcasts to mobile phones and landlines, keypad responses, voicemail delivery, and call reporting.
Fax: Email-to-fax, fax-to-email delivery as PDF files, fax broadcasting, automated cover pages, delivery confirmation, and support for new or existing fax numbers.
Automation: A Campaign Board for building multistep campaigns and sales funnels, including workflows triggered by customer actions and sequences that switch between communication channels.
Documents and data capture: Secure delivery of invoices and statements with online payment options, web forms, landing pages, and SMS and email surveys and polls.

Common use cases, as reported by Prodocom, include patient reminders, government notices, logistics updates, financial statements and alerts, association communications, and white-label campaign delivery for agencies and software providers.

Integrations

Prodocom reports integrations with more than 200 CRM and business applications, including Salesforce, HubSpot, Microsoft Dynamics 365, Zoho, Xero, and MYOB. Webhooks send delivery and reply events to other systems. Prodocom also develops custom application programming interface (API) integrations when a prebuilt connection is unavailable.

Data Security

Prodocom states that customer data is stored in Australia on company-managed infrastructure in NEXTDC’s Sydney data centre. The platform supports two-factor authentication, permission levels, and subaccounts. According to the vendor, it undergoes IBM audits and independent penetration testing. Prodocom is registered with the Australian Financial Complaints Authority (AFCA).

Support & Pricing

An in-house Sydney team provides continuous support for campaign creation, technical configuration, integrations, and training. Customers can operate campaigns directly or use Prodocom’s professional services team for managed campaign delivery. Pricing is pay-as-you-go and based on successfully delivered messages. Prodocom states that failed sends, bounced emails, and invalid numbers are not charged and that plans do not require contracts, setup fees, per-seat licences, or fees for stored contacts.

Founded in Sydney in 1997, Prodocom reports that it serves more than 4,000 businesses and government organisations and supports over 300 active communication processes.