QuantumDesk

QuantumDesk is a Customer Service Platform that includes AI Capabilities across all deployment tiers, rather than offering them as optional add-ons.

QuantumDesk aggregates customer conversations from email, Live Chat, WhatsApp, social media, and APIs into a central interface. Quantum AI curates the inbox by automatically organizing and prioritizing Support Tickets based on urgency, sentiment, intent, and channel.

Quantum AI provides functional support for customers, agents, and administrators. Customers can query the system for information regarding order status, refunds, and account management. Agents receive system assistance for drafting responses, summarizing conversations, adjusting tone, and identifying next-best actions. Administrators gain visibility into ticket trends, AI Resolution Rates, and overall support performance.

According to the vendor, QuantumDesk is intended to increase support capacity by automating L1 Queries and routine administrative tasks.