Features
Top Performing Features
Campaign & list management
Users can create and modify contact lists/calling campaigns.
Category average: 7.3
Outbound dialing
Allows reps to quickly and automatically make outbound sales calls based on call lists.
Category average: 8.3
Inbound routing
Routes inbound calls, often callbacks, to agents based on availability and/or expertise or existing relationships.
Category average: 7.4
Custom caller ID
Users can customize the caller ID that will appear to recipients; often, this can automatically show a number with a local area code, or at least a non-800 number.
Category average: 7.7
Preview Dialer
Features related to contact history and background, providing context for the call; displays sales intelligence for dialers.
Contact preview
Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.
Category average: 7.8
Call notes & tags
Users can take notes and create tags based on phone conversations; used for organizing/prioritizing contacts and contributes to SI.
Category average: 7.5
Automatic call logging
Dialer automatically logs all calls (successful/attempted).
Category average: 7.8
Core Dialer
Features that support sales calls with automatic dialing.
Outbound dialing
Allows reps to quickly and automatically make outbound sales calls based on call lists.
Category average: 8.3
Inbound routing
Routes inbound calls, often callbacks, to agents based on availability and/or expertise or existing relationships.
Category average: 7.4
Custom caller ID
Users can customize the caller ID that will appear to recipients; often, this can automatically show a number with a local area code, or at least a non-800 number.
Category average: 7.7
Click-to-call
Users can click on phone numbers on the computer (in contact records and other contexts) to call a specific person without manually dialing.
Category average: 8.1
Dialer contact import
Easy to import contacts, leads, etc. Contacts may be uploaded via spreadsheets, or pulled in from CRM systems or lead submission forms on a website.
Category average: 7.7
Campaign & list management
Users can create and modify contact lists/calling campaigns.
Category average: 7.3
Call Follow-up and Quality Assurance
Features that allow salespeople to understand call activity and respond/take future action based on call activity.
Follow-up calls
Users can schedule/automate follow-up calls for recipients who did not answer, or who indicated that a follow-up call was necessary.
Category average: 7.8
Dialer reporting & analytics
Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.
Category average: 7.2
Dialer compliance
The software supports FTC regulations around time zones and dropped calls.
Category average: 8.2