Readymode

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5 Reviews and Ratings

What is Readymode?

Readymode (formerly Xencall) is a cloud-based predictive dialer used to connect sales and call center agents with more leads in less time. The outbound call center platform helps agents dial smarter and connect faster, so call centers can increase contact rates and make every call count.

Readymode will also automate manual customer data entry with its included call center CRM software, so reps can focus on the conversation. Immediate access to customer profiles within the call center platform help to streamline workflows and increase productivity.

Some of Readymode's features include:

Lead Management - Dial only the desired leads by targeting them with custom criteria including lead data, and lead status.
Reporting & Insights - Visibility and insights through reporting and analytics for agents, phone calls, and campaigns.
Ready-made integrations - Native integrations with popular call center technology providers and apps to enhance the Readymode experience and improve call center agent performance.
Automated Tasks - Automatically prioritize dialing lists and email reports to administrators on a recurring schedule.
Appointment Calendars - Shareable unlimited appointment-queue calendars with users, synced to Google Calendar for easy appointment booking.
Inbound Queues - Configurable unlimited inbound queues to route calls to specific available agents or groups of agents.
Caller-ID Proximity Matching - Own and display phone numbers with area codes closest in proximity to all the leads dialed.
Call Recording - Recording for all inbound and outbound phone calls or selected calls for compliance and quality assurance.
Inbound-Queue Voicemail - Can transfer a voicemail to an agent from group voicemail boxes on inbound queues and trigger email notifications.
Third-Party Lead Posting - Automatically posts leads into Readymode from third-party lead vendors or a lead-generation website.
Firewall Security - Can prevent agents from signing in from home or other unsecured locations with a firewall feature.
Dynamic Scripts - Supports sales scripts creation for reps with dynamically generated lead data embedded within each script.
Conference Calling - Utilizes pre-configured conference rooms to bridge in multiple parties internally and externally.
Forwarding - Forwards callbacks to the right call center agent at the right time for more personalized service.

Readymode offers personalized implementation and training at no additional cost, as well as access to its in-house support team.