Readymode

Score10 out of 10

5 Reviews and Ratings

What is Readymode?

Readymode (formerly Xencall) is a cloud-based predictive dialer used to connect sales and call center agents with more leads in less time. The outbound call center platform helps agents dial smarter and connect faster, so call centers can increase contact rates and make every call count.

Categories & Use Cases

Media

Screenshot of productivity data on call center agents.

Screenshot of the custom calendars for appointments and phone meetings with leads and clients.

Screenshot of info and performance data on call center agents.

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Screenshot of the custom profile fields for info on leads and customers.

Campaign & list management
Users can create and modify contact lists/calling campaigns.
Category average: 7.3
Outbound dialing
Allows reps to quickly and automatically make outbound sales calls based on call lists.
Category average: 8.4
Inbound routing
Routes inbound calls, often callbacks, to agents based on availability and/or expertise or existing relationships.
Category average: 7.4

Contact preview
Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.
Category average: 7.8
Dialer compliance
The software supports FTC regulations around time zones and dropped calls.
Category average: 8.2
Dialer reporting & analytics
Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.
Category average: 7.2

Most Frequent Users

Professional, Scientific, and Technical Services

33.3%

9 installations of 27

#2 most frequent

Finance and Insurance

11.1%

3 installations of 27

#3 most frequent

Retail Trade

7.4%

2 installations of 27

Helen Bowie

SCS Agent in Customer Service at Instacart (10,001+ employees)

Use Cases and Deployment Scope

Good program for my first time using it. Made it relatively simple to use after learning the program. We make and receive several calls and chats a day and this has been a very helpful, easy-to-use software. There have been some talks of changes of our systems and then was a great choice I felt. Help keeps everything in a centralized location with easy accessibility.

Pros

Easy Access.
Everything in one central location.
Easy to use and easy to learn.

Cons

Less dropped calls.
System tends to slow down with multiple agents working.
Not much else at the moment.

Most Important Features

All in one place.
Easy to use.
Accessibility.

Return on Investment

Improved customer contact.
QA improvement.

Alternatives Considered

UJET

Other Software Used

Google Authenticator, Verint Community (Telligent)

Verified User

Employee in Marketing (51-200 employees)

Use Cases and Deployment Scope

XenCall is mostly used for sales calls outbound and inbound and customer support by the sales and support team. We had a very good experience until the quality of service was dropped. Customers complained that no one answer our call and when we go to check we only received notification but the phone never rang. We put in complaints several times but didn't get a proper response so we switched to AirCall now.

Pros

User Experience.
User Friendly.
Easy to use.

Cons

Customer Support.
Complaints team.

Most Important Features

Voice Quality

Return on Investment

Customers complaints no one return their calls.

Alternatives Considered

Aircall and RingCentral Contact Center

Other Software Used

Aircall, RingCentral Contact Center

Tish Cator View profile

Office Manager in Marketing at New energy marketing and consulting (11-50 employees)

Pros

Call logging
Agent monitoring
Agent reporting
File organization

Cons

Agent reporting in terms of dropped call/lost phone number- always an issue
Dispatching boards - confirmation boards
System lagging when low amount of agents on system

Return on Investment

Lots of calls for new clients
Burning through leads quickly
Emailing clients' promos directly from CRM

Other Software Used

Wintac, HubSpot CRM, Insightly

Verified User

C-Level Executive in Corporate (201-500 employees)

Pros

Multi-line dialing.
Unlimited users.
Calendar integration.
Advanced capabilities.

Cons

Poor user interface.
Clunky.
Extremely difficult to navigate and keep track of settings.
Poor customer service.
Poor design.

Return on Investment

Negative ROI as I hired a cold caller and she could not even use it for 2 days.
Wasted hours of my time trying to figure it out and set it up, watched all the videos, read all the guides and it still didn't work.

Alternatives Considered

Mojo Dialer

Other Software Used

Mojo Dialer

Readymode

What is Readymode?

Categories & Use Cases

Media

Readymode Key Features

Top Performing Features

Campaign & list management

Outbound dialing

Inbound routing

Areas for Improvement

Contact preview

Dialer compliance

Dialer reporting & analytics

Who Buys & Uses Readymode

Most Frequent Users

Professional, Scientific, and Technical Services

Finance and Insurance

Retail Trade

Most Frequent Users

Small Businesses

Mid-sized Companies

Enterprises

Most Frequent Users

United States of America

Australia

India

Readymode Reviews

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Alternatives Considered

Other Software Used

Pros

Cons

Return on Investment

Other Software Used

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Readymode Alternatives