#1 most frequent
United States of America
50.0%6 installations of 12
What is Readymode?
Readymode (formerly Xencall) is a cloud-based predictive dialer used to connect sales and call center agents with more leads in less time. The outbound call center platform helps agents dial smarter and connect faster, so call centers can increase contact rates and make every call count.
Readymode will also automate manual customer data entry with its included call center CRM software, so reps can focus on the conversation. Immediate access to customer profiles within the call center platform help to streamline workflows and increase productivity.
Some of Readymode's features include:
- Lead Management - Dial only the desired leads by targeting them with custom criteria including lead data, and lead status.
- Reporting & Insights - Visibility and insights through reporting and analytics for agents, phone calls, and campaigns.
- Ready-made integrations - Native integrations with popular call center technology providers and apps to enhance the Readymode experience and improve call center agent performance.
- Automated Tasks - Automatically prioritize dialing lists and email reports to administrators on a recurring schedule.
- Appointment Calendars - Shareable unlimited appointment-queue calendars with users, synced to Google Calendar for easy appointment booking.
- Inbound Queues - Configurable unlimited inbound queues to route calls to specific available agents or groups of agents.
- Caller-ID Proximity Matching - Own and display phone numbers with area codes closest in proximity to all the leads dialed.
- Call Recording - Recording for all inbound and outbound phone calls or selected calls for compliance and quality assurance.
- Inbound-Queue Voicemail - Can transfer a voicemail to an agent from group voicemail boxes on inbound queues and trigger email notifications.
- Third-Party Lead Posting - Automatically posts leads into Readymode from third-party lead vendors or a lead-generation website.
- Firewall Security - Can prevent agents from signing in from home or other unsecured locations with a firewall feature.
- Dynamic Scripts - Supports sales scripts creation for reps with dynamically generated lead data embedded within each script.
- Conference Calling - Utilizes pre-configured conference rooms to bridge in multiple parties internally and externally.
- Forwarding - Forwards callbacks to the right call center agent at the right time for more personalized service.
Readymode offers personalized implementation and training at no additional cost, as well as access to its in-house support team.
Categories & Use Cases
Media
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Screenshot of the custom profile fields for info on leads and customers.
Top Performing Features
Campaign & list management
Users can create and modify contact lists/calling campaigns.
Category average: 7.3
Outbound dialing
Allows reps to quickly and automatically make outbound sales calls based on call lists.
Category average: 8.3
Inbound routing
Routes inbound calls, often callbacks, to agents based on availability and/or expertise or existing relationships.
Category average: 7.4
Areas for Improvement
Contact preview
Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.
Category average: 7.8
Dialer compliance
The software supports FTC regulations around time zones and dropped calls.
Category average: 8.2
Dialer reporting & analytics
Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.
Category average: 7.2
Who Buys & Uses Readymode
#2 most frequent
Canada
16.7%2 installations of 12
#3 most frequent
India
16.7%2 installations of 12
Great & Easy to Use
Use Cases and Deployment Scope
Good program for my first time using it. Made it relatively simple to use after learning the program. We make and receive several calls and chats a day and this has been a very helpful, easy-to-use software. There have been some talks of changes of our systems and then was a great choice I felt. Help keeps everything in a centralized location with easy accessibility.
Pros
- Easy Access.
- Everything in one central location.
- Easy to use and easy to learn.
Cons
- Less dropped calls.
- System tends to slow down with multiple agents working.
- Not much else at the moment.
Most Important Features
- All in one place.
- Easy to use.
- Accessibility.
Return on Investment
- Improved customer contact.
- QA improvement.
Alternatives Considered
UJET
Other Software Used
Google Authenticator, Verint Community (Telligent)
Improve customer service and put chat service on your website.
Use Cases and Deployment Scope
XenCall is mostly used for sales calls outbound and inbound and customer support by the sales and support team. We had a very good experience until the quality of service was dropped. Customers complained that no one answer our call and when we go to check we only received notification but the phone never rang. We put in complaints several times but didn't get a proper response so we switched to AirCall now.
Pros
- User Experience.
- User Friendly.
- Easy to use.
Cons
- Customer Support.
- Complaints team.
Most Important Features
- Voice Quality
Return on Investment
- Customers complaints no one return their calls.
Alternatives Considered
Aircall and RingCentral Contact Center
Other Software Used
Aircall, RingCentral Contact Center
For a good time use XenCALL!
Pros
- Call logging
- Agent monitoring
- Agent reporting
- File organization
Cons
- Agent reporting in terms of dropped call/lost phone number- always an issue
- Dispatching boards - confirmation boards
- System lagging when low amount of agents on system
Return on Investment
- Lots of calls for new clients
- Burning through leads quickly
- Emailing clients' promos directly from CRM
Other Software Used
Wintac, HubSpot CRM, Insightly
Extremely Difficult to Use and Poor Customer Service
Pros
- Multi-line dialing.
- Unlimited users.
- Calendar integration.
- Advanced capabilities.
Cons
- Poor user interface.
- Clunky.
- Extremely difficult to navigate and keep track of settings.
- Poor customer service.
- Poor design.
Return on Investment
- Negative ROI as I hired a cold caller and she could not even use it for 2 days.
- Wasted hours of my time trying to figure it out and set it up, watched all the videos, read all the guides and it still didn't work.
Alternatives Considered
Mojo Dialer
Other Software Used
Mojo Dialer
