ReferralCandy

Score9.7 out of 10

6 Reviews and Ratings

Community insights

TrustRadius Insights for ReferralCandy are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

ReferralCandy has been widely used by businesses to automate their processes and save time on administrative tasks, allowing them to focus more on content creation and client coaching. Users have found the software to be effective in engaging with customers and growing their customer databases. The Success team has received positive feedback for their fantastic support and quick responses, which has been crucial in creating brand ambassadors and incentivizing word-of-mouth marketing on behalf of businesses. ReferralCandy has also helped improve customer loyalty and establish referral programs for online stores and eCommerce platforms. Users have found value in connecting with customers, creating a loyal customer base, and expanding their audience through ReferralCandy's user-friendly interface. Additionally, the software has been successful in increasing sales through word-of-mouth marketing. Overall, users appreciate ReferralCandy for its ease of use, effective automation of referral rewards management, and its ability to drive customer acquisition and revenue growth through referrals.

Reviews

2 Reviews

ReferralCandy is great!

Rating: 10 out of 10

Incentivized

June 17, 2022

Use Cases and Deployment Scope

ReferralCandy is currently used for our referral program that is offered to all customers. This allows our customers to refer new customers while offering them a discount when they refer someone. We use this program to help spread the word about our products through our existing customer base. This program is offered to all customers who complete a purchase with our company.

Pros

ReferralCandy has an easy set up that is easy to use.
The automation of referral candy saves me a lot of time.
ReferralCandy has great communication when I need assistance.

Cons

I would love to see a multi-tiered referral or reward system so that we can offer certain customer groups unique offers.
I would love a feature where you can issue a reward to a customer without them "qualifying for it".

Likelihood to Recommend

ReferralCandy is overall a great tool that saves me time and money. Creating a referral program on your own is incredibly difficult and this tool allows for an automated system to send us an option to opt into the referral program. Their customer success team is very helpful and they're quick to get back to us when we have a question. We also love the ban feature when a customer abuses the referral program.

Verified User

Manager in Customer Service (11-50 employees)

Vetted Review

2 years of experience

ReferralCandy: All the Sweet With No Downsides

Rating: 9 out of 10

Incentivized

September 24, 2019

Use Cases and Deployment Scope

Our industry has very limited opportunities to advertise so we mostly survive on word of mouth. We have integrated ReferralCandy into our checkout process so that customers will see an option to recommend our company after purchase. ReferralCandy allows us to incentivize our customers' tendency share about our products and "share the love" if any of their friends end up purchasing through us.

Pros

Integrates nicely with BigCommerce's checkout process
Easily customizable when it comes to aesthetics
Simple and clear admin interface

Cons

I think they could offer more granular control when it comes to how and when customers are emailed. For instance, one option just says "Don’t worry! We automatically stop sending reminders if your customers don’t read them". I want to worry, advertising is a delicate balance of trust with your customers and I don't want to turn them off by hitting them up too much.
I have no idea if this is theoretically possible, but how they track referrals (through an external site) can be blocked by adblockers. Wish there was a more local (to our website) way to track referrals.
It would be nice if ReferralCandy allowed basic dictionary word selection or a "bank" of messages that are the defaults for sharing on social media so that every shared message (because what customer actually changes the default message?) isn't the same.

Likelihood to Recommend

It is hard to imagine a use case where an e-commerce store wouldn't be better served by having ReferralCandy. There might be some niche industry where customers never want to reveal that they are customers, but for the rest of us, the more word of mouth advertising we can get, the better!

Verified User

Executive in Corporate (1-10 employees)

Vetted Review

2 years of experience

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