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Regpack Reviews & Insights

Score5 out of 10

7 Reviews and Ratings

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Community insights

TrustRadius Insights for Regpack are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Affordability and Flexibility: Many users have praised RegPack for its affordability and flexibility, as it allows them to customize every aspect of their forms without technical assistance. Some reviewers mentioned that this feature has been particularly helpful in tailoring registration sites specific to their event needs.

Helpful Customer Support and Training: Users have found the customer support provided by RegPack to be helpful, with quick response times and one-on-one training. Several reviewers appreciated the assistance they received from the staff in setting up forms and answering their questions.

Ease of Use and Customization Options: The ease of use and customization options offered by RegPack have been highly appreciated by users. They liked being able to easily create time units, manage registrants, and pull necessary reports quickly. Additionally, some reviewers mentioned that RegPack's clarity and adaptability make it a versatile solution for various applications.

Reviews

5 Reviews

Regpacks not for sports management

Rating: 5 out of 10
Incentivized

Use Cases and Deployment Scope

Regpack was used for online registration purposes for youth sports. It worked really well for what it was used for, it served its purpose to allow for e-signing and uploading of documents, i.e. birth certificates, photos. The only issue was returning participants - it would not prompt users to update their team which would leave them in the wrong age group and the registrar had to manually change.

Pros

  • e-sign
  • uploads
  • user friendly
  • registration

Cons

  • forcing updates
  • prompting for correct information
  • verifying

Likelihood to Recommend

It worked for what we needed but it clearly was not meant to work for youth sports registration. It needed several updates to make it work. I would not recommend it for a youth sports program, again. However, it could be super useful in a professional setting.
JA
Jess Anderson
President/ Registar in Professional Services at Countryside Jr. Cougars (201-500 employees)
Vetted Review
Regpack
3 years of experience
View profile

A worthy program for saving time and labor costs

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Regpack to manage our summer camp users, as well as several other educational programs. I use it solely to manage terms and conditions and payment.

Pros

  • Provides e-signature
  • Provides terms and conditions.
  • Easily add multiple sessions with time, date and required paperwork.

Cons

  • I've had trouble with the payment portal.
  • I wish there was an easier way to add graphics.
  • I wish there was a way to show all of the catalogs without registration; if there is I cannot find it.

Likelihood to Recommend

It's worked great for in-person summer camps where signed paperwork is necessary. It also works well for online camp sessions and group in-person registrations. I would recommend it to anyone looking for a solution that eliminates tracking paperwork and wants to use e-signatures to register their attendees.
CH
Cheryl Holkan
Museum Experience Director in Marketing at Aerospace Museum of California (1-10 employees)
Vetted Review
Regpack
1 year of experience

RegPack: A Quality Product and Amazing Customer Service!

Rating: 10 out of 10

Use Cases and Deployment Scope

Austral uses RegPack to register, manage, and charge our clients for the trips that they take with us, or to process invoices of less than $1,000.00 US. It is used across the organization, with almost everyone needing to view its data and/or manage it. RegPack allows us to look professional and offer a complete level of customer service to our clients.

Pros

  • Set and forget payment plans, meaning less human intervention resulting in a reduction of errors.
  • Collection of vital information on our clients, adding to their enjoyment while they are with us
  • Creating professional and attractive registration pages, meaning that from the very first interaction with us, our clients get a sense of our seriousness and dedication to their experience.

Cons

  • We work in a very niche market, and so have some very nice needs, especially in reporting. We are currently working with RegPack's development team to find a solution to this.

Likelihood to Recommend

RegPack and the RegPack Customer Service team have just been awesome! We work in a very niche market, and RegPack has assisted us in providing a complete service to our clients in an attractive and user-friendly way. And, where and when we do hit speed bumps, RegPack's team has always been at the ready to hold our hands and walk us through. They are super helpful, super responsive, and proactive at every step.
AT
Arrienne Tyler
Program Manager, Europe at Austral Education Group (51-200 employees)
Vetted Review
Regpack
2 years of experience
View profile

Regpack is AWESOME!!

Rating: 9 out of 10

Use Cases and Deployment Scope

We currently use Regpack for all of our summer camp registrations. While we don’t currently use it across our entire company we do use it in the program department. It is used for both our day and overnight camp programs. It helps us streamline our registration process by moving registration, payment, camper information and financial aid requests all in one place.

Pros

  • Reports - we are able to pull so many reports on any information in the system. Anytime someone asks for data we are able to pull it from the system.
  • Registration - this was our first year using the system and there were bumps but once we all got used to the system it was easy for users and the information will save year to year saving our families time.
  • Payment - all users are automatically signed up for a payment plan ensuring that no one shows up to camp without having paid their full balance. This also means there is less administrative time used to track payments.

Cons

  • Waitlists - this part of the system doesn’t work like we are used to BUT Regpack is working with us on how to fix it and make it work for us.
  • Payment Method - users can’t change their payment methods on their own.

Likelihood to Recommend

Regpack is a great registration software system. We are looking forward to putting it into practice this summer when we need to pull reports quickly and often throughout the season.
I’m not sure of a situation where Regpack would be less appropriate as it currently serves our needs.
VU
Verified User
Account Manager (51-200 employees)
Vetted Review
Regpack
1 year of experience

We use Regpack for Summer Camp Registration

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We run a summer camp for teenagers called Stone Mountain Adventures, and we use Regpack to register campers. We also use it for credit card billing and general communication with our camp families.

Pros

  • E-mail Communication
  • Billing
  • Registration

Cons

  • Customer service is slow and there is no way to speak to a human.
  • There are small problems with the system that developers never seem to fix.

Likelihood to Recommend

Regpack is affordable so that's important. Great for camp registration IF you are a problem solver and don't need a lot of personal support.
JM
Judson Millar
Owner at Stone Mountain Adventures (11-50 employees)
Vetted Review
Regpack
5 years of experience
View profile