Relatient

Relatient partners with health systems and medical practices - comprising more than 40,000 providers across the US - to optimize the patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. The solutions aim to reduce delays in care, improve communication, and enhance both the provider and consumer experience.

Relatient Features:

• Bidirectional Integration - Relatient’s appointment confirmation system notes appointment confirmations directly into a practice management system (when possible).
• Multi-Location Management - For entities with more than one location, Relatient offers reports, uploaded and managed from one instance and one login.
• Configurable Reminders - Automated messages based on location, doctor, appointment type, or whether they have more than one appointment.
• Self-Service Script Changes - View and edit text, email, and phone reminder scripts with an editor or contact support if you’d rather.
• Telehealth Reminders - Send reminders for telehealth visits with instructions or a direct link for patients to access their appointment with ease.
• No-Show Engagement - If a system allows, Relatient automates messages to get no-shows rescheduled.
• Patient Recalls - Sometimes patients forget to schedule their next appointment. If allowed, Relatient automatically reaches out to get them on the books.
• Two-Way Patient Chat - Relatient includes Messenger with all products so that patients can reply to any appointment confirmation text and start a 2-way chat with the office staff over SMS.
• Broadcast Messaging - Last minute changes? Weather delays? Emergencies? Relatient makes it easier to quickly notify patients and staff – by provider, appointment time or location.