ReputationStacker

Score10 out of 10

9 Reviews and Ratings

What is ReputationStacker?

ReputationStacker is an automated review management system that, according to the vendor, assists businesses of all sizes in streamlining the process of collecting online reviews from their customers. This software solution is aimed at a wide range of professions and industries, including healthcare, legal, home services, education, and software/technology. It offers various features that, according to the vendor, can help businesses enhance their online reputation and generate more business.

Categories & Use Cases

Media

Screenshot of ReputationStacker's review management interface, which helps businesses of all sizes get more reviews, respond to them, share them on social media & their own websites, and manage their entire online reputation from a single dashboard.

Screenshot of ReputationStacker's review monitoring dashboard. It monitors reviews from over 100 review sites, from Google to industry-specific review sites (like Avvo for lawyers and Healthgrades for doctors).

The user can respond to reviews directly from the ReputationStacker dashboard, and assign reviews to teammates for follow-up, share reviews as posts on social media pages, and share reviews on a company's website via the Review Feed widget.

Screenshot of ReputationStacker's reports. These help to turn the qualitative feedback from online reviews and customer feedback into quantified data.

ReputationStacker works for single-location SMBs, but for multi-location online reputation management, the system is not only designed for automatic review generation, but also to run apples-to-apples comparisons of a business's locations to discover what customers really care about, including what's being done right, to where improvements can be made.

Screenshot of ReputationStacker's review widgets can showcase reviews on a company website. The widget can be customized with a few clicks. Copy the embed code and paste it on a website wherever the review should appear. Multiple review widgets can be added.

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Screenshot of ReputationStacker's review management interface, which helps businesses of all sizes get more reviews, respond to them, share them on social media & their own websites, and manage their entire online reputation from a single dashboard.

Pros

Automated online review generation
Increased online reviews, particularly on Google
Ability to manage and respond to reviews at scale

Cons

Initial usability friction with certain features

Kelly Boyd

Head of Digital Marketing in Marketing at Premier Dermatology (11-50 employees employees)

Use Cases and Deployment Scope

We use ReputationStacker to get our patients to write online reviews, which makes our locations rank high on Google when people search for dermatology clinics. We've also recently seen AI and LLMs recommending our clinics more, which is a direct cause of ReputationStacker getting all of those reviews for us. We also use is for collecting feedback from our patients, and following up with them from the ReputationStacker Dashboard. I really like that I can do all that in one place.

Pros

Getting patients to write reviews
Collecting feedback from patients
Responding to patient reviews and feedback

Cons

Learning how to use the filtering feature was tricky at first

Return on Investment

It is so inexpensive (like $100 or so per month) and it helps us get so many new patients. It's hard to estimate the exact value, but I'd guess at least 5-10x ROI.

Usability

Alternatives Considered

Swell

Courtney Stewart

Paid Media Specialist in Marketing at Glow MedSpa (51-200 employees employees)

Use Cases and Deployment Scope

I work for a chain of med spas. ReputationStacker is what we use to get our patients to write reviews. It works really well for getting reviews and customer feedback from our patients. We also use it for following up with patients who don't have perfect experiences. There is a follow up feature that allows us to assign follow up to team members and they can mark whether or not they followed up and the outcome of the follow up.

Pros

Getting reviews
Customer feedback
Customer experience
Customer follow up

Cons

EHR connection

Return on Investment

We have an average of over 30% more clicks on our Google Business Profiles since we started using ReputationStacker (because we now show a lot higher in Google's local search pack).

Usability

Alyssa Alvarez

Marketing Manager in Marketing at CarolinasDentist (501-1000 employees employees)

Use Cases and Deployment Scope

We use ReputationStacker for online reputation management for all of our dental clinics. The main problem it solves is generating, monitoring, and managing patient reviews at scale without creating extra work for our teams. It automates review requests, helps us respond to feedback efficiently, and gives us clear a clear view of how each location is performing. It’s very focused on reviews, which is exactly what we need, and it fits cleanly into our existing workflow.

Pros

Online reputation management for multiple locations of our business
Review generation for all of our clinics (with a focus on Google reviews)
Responding to reviews at scale
Review and reputation reporting

Cons

Adding additional locations of our business wasn't obvious at first, but when I figured out how to do it it was easy after that.

Return on Investment

We pay $99 per month per location and our clicks and calls on our Google Business profiles have gone up a lot since we started using ReputationStacker. One additional new patient per month more than covers the cost of it, and it helps us get way more than one new patient each month at each location. I'd estimate we get a minimum of 5 or 6 new patients a month per location because of ReputationStacker.

Usability

Alternatives Considered

Podium

Austin Brown

Manager in Product Management at Reimagine Roofing (51-200 employees employees)

Use Cases and Deployment Scope

We use ReputationStacker to get more reviews and get insight into what our customers want and need at all of our locations. We’ve always made it a point to actually get back to our clients when they leave a review and I like how I can do that from within the ReputationStacker dashboard.

Pros

Gets us more reviews
Makes it easy for us to respond to reviews
Gives us insight into what our customers want

Cons

Can't think of any

Return on Investment

Very positive. Since we started using ReputationStacker we easily get 10-15% more new business than we used to.

Usability

Alternatives Considered

SOCi and Podium

Other Software Used

Jobber

Jenn Brenner

Operations Manager in Product Management at Just Right Plumbing, Heating, & Cooling (201-500 employees employees)

Use Cases and Deployment Scope

We use ReputationStacker for online reputation management and experience management. It is excellent for getting reviews and customer feedback for all of our locations, and helps us keep track of everything in one place - including following up with all of our customers to make sure they are completely satisfied with our services.

Pros

Online Reputation Management
Review Generation
Customer Feedback Collection
Enterprise Experience Management

Cons

Nothing

Return on Investment

Extremely positive. When we get reviews we get more customers.

Usability

ReputationStacker

What is ReputationStacker?

Categories & Use Cases

Media