ReputationStacker vs. SOCi

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ReputationStacker
Score 10.0 out of 10
N/A
ReputationStacker's review management software helps businesses get more reviews, rank higher in local search, and win customers automatically. It is offered as a completely hands-off online reputation management system. ReputationStacker’s reporting suite turns qualitative feedback from reviews and NPS surveys into quantified, actionable data which can be used to improve a business, driving more positive reviews and better…
$79
per month
SOCi
Score 8.4 out of 10
N/A
SOCi, including the former Brandify (acquired July 2021) presents a range of local marketing solutions, such as store locators, local SEO driven landing pages, local advertising, and brand reputation management.N/A
Pricing
ReputationStackerSOCi
Editions & Modules
Lite
$79
per month
Standard
$99
per month per location
Professional
$124
per month per location
No answers on this topic
Offerings
Pricing Offerings
ReputationStackerSOCi
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsDiscount available for annual billing.
More Pricing Information
Community Pulse
ReputationStackerSOCi
Best Alternatives
ReputationStackerSOCi
Small Businesses
Yext
Yext
Score 7.9 out of 10
Google Business Profile
Google Business Profile
Score 8.2 out of 10
Medium-sized Companies
Yext
Yext
Score 7.9 out of 10
Google Business Profile
Google Business Profile
Score 8.2 out of 10
Enterprises
Yext
Yext
Score 7.9 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
ReputationStackerSOCi
Likelihood to Recommend
-
(0 ratings)
8.4
(8 ratings)
Usability
-
(0 ratings)
8.2
(5 ratings)
Support Rating
-
(0 ratings)
10.0
(4 ratings)
User Testimonials
ReputationStackerSOCi
Likelihood to Recommend
ReputationStacker
ReputationStacker is extremely well designed for multi-location practices that care about improving and protecting their online reputation and visibility in local search engine results (which is extremely important for our business). It makes it easy to consistently generate reviews for each location and address issues that patients have before they become bigger problems. If you’re looking for an all-in-one marketing platform, this isn’t that. It's just focused on online reputation and reviews and it does that really well (instead of trying to do everything).
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SOCi, Inc
SOCi is a fantastic tool for a franchise business because it provides the ability to post in bulk while also posting localized content. So, you can share the same basic content across all of your locations, but SOCi's tagging system inserts a location's phone number or website for each individual location. This helps create a localized feel and personalized touch -- but you only schedule one post, making it easy and efficient to localize content in mass posting. This principle applies to paid ads as well. Because of these features, SOCi may not be the best platform for companies with just one location
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Pros
ReputationStacker
  • Online reputation management for multiple locations of our business
  • Review generation for all of our clinics (with a focus on Google reviews)
  • Responding to reviews at scale
  • Review and reputation reporting
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SOCi, Inc
  • Firstly, as a user of Brandify, I am really fond of their after-sales support services because as a user these services matter a lot.
  • Brandify has made the work so much easier as it avoids spending time looking for better options.
  • It is very helpful platform for the growth of a company.
  • Its analysis helps us in foreseeing situations that can be either good or bad and ensure that we think of a possible solution.
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Cons
ReputationStacker
  • Adding additional locations of our business wasn't obvious at first, but when I figured out how to do it it was easy after that.
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SOCi, Inc
  • Their analytics are sub-par to other tools that I use.
  • Their website can be a little clunky until you learn to navigate it.
  • It takes a long time to be fully on-boarded and running on the platform with all information syncing together.
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Usability
ReputationStacker
We had our marketing person set it up, and now it automatically gets us Google reviews. It couldn't be easier.
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SOCi, Inc
There are some aspects of the scheduling of posts that could be more user friendly for the less tech-savvy users.
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Support Rating
ReputationStacker
I had a question about how to add new locations and the support team got back to me immediately and showed me how to do it.
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SOCi, Inc
We have not had to contact support so there is nothing to say in response to this question. We are sure that if we needed to contact them we would be able to get any issues resolved quickly
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Alternatives Considered
ReputationStacker
ReputationStacker is all about on reviews and customer experience. It's not trying to be more than that and add a bunch of other features that we either wouldn't use or are already part of the other tools that we use
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SOCi, Inc
Soci is a lot better. It’s more user friendly and it makes better for one platform to have all my accounts on
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Return on Investment
ReputationStacker
  • We pay $99 per month per location and our clicks and calls on our Google Business profiles have gone up a lot since we started using ReputationStacker. One additional new patient per month more than covers the cost of it, and it helps us get way more than one new patient each month at each location. I'd estimate we get a minimum of 5 or 6 new patients a month per location because of ReputationStacker.
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SOCi, Inc
  • Brandify allows us to analyze the reputation of the business and how happy our customers are with us.
  • It is a affordable local marketing software.
  • It has reliable and efficient support.
Read full review
ScreenShots

ReputationStacker Screenshots

Screenshot of ReputationStacker's review management interface, which helps businesses of all sizes get more reviews, respond to them, share them on social media & their own websites, and manage their entire online reputation from a single dashboard.Screenshot of ReputationStacker's review monitoring dashboard. It monitors reviews from over 100 review sites, from Google to industry-specific review sites (like Avvo for lawyers and Healthgrades for doctors).

The user can respond to reviews directly from the ReputationStacker dashboard, and assign reviews to teammates for follow-up, share reviews as posts on social media pages, and share reviews on a company's website via the Review Feed widget.Screenshot of ReputationStacker's reports. These help to turn the qualitative feedback from online reviews and customer feedback into quantified data.

ReputationStacker works for single-location SMBs, but for multi-location online reputation management, the system is not only designed for automatic review generation, but also to run apples-to-apples comparisons of a business's locations to discover what customers really care about, including what's being done right, to where improvements can be made.Screenshot of ReputationStacker’s automated review generation, which requires no manual follow-up. The system lets you set your ideal timing and delivery method (email, text message, or both) so each review request feels natural.

Review request templates in ReputationStacker are also customizable. So if you want to sound more casual or more formal you can customize them to fit your brand.

ReputationStacker's review request forms are on-brand and customizable so you can collect more customer feedback on the frontend, or streamline things and send customers directly to the review sites that are most important (Google, of course, but also niche and industry specific review sites).Screenshot of ReputationStacker's AI review responses stand out for a few reasons: 

1) Their prompting allows you to dial-in your brand voice so responses sound like they're coming from you and not some generic review response generator.

2) You can train the system on your previous responses so AI-generated review responses sound just like how you've replied to reviews in the past. 

3) You can set the threshold at which the system automatically responds to reviews (for example: "Only auto-respond to 5-star reviews") and when to let you approve, re-generate or edit the response before you send it.Screenshot of ReputationStacker's review widgets can showcase reviews on a company website. You can choose which reviews you want to show (for example, you can create a Google review widget that only displays Google reviews that mention a specific service), and every time a new review comes in that meets your criteria, the system will automatically add it to the widget.

The widget can be customized with a few clicks. Copy the embed code and paste it on a website wherever the review should appear.

You can even add multiple review widgets on your site to highlight specific services or locations.