Agentforce Financial Services

Score8.4 out of 10

40 Reviews and Ratings

What is Agentforce Financial Services?

The Financial Services Cloud from Salesforce is used to create customized experiences for users and customers, and get information at the right to improve productivity and satisfaction. The vendor states that wealth management advisors can use the CRM’s ability to better understand and address client needs, building fruitful client relationships. Retail, mortgage, and commercial bankers can get a complete customer view when and where they need it. In insurance, users of the financial services CRM can craft personalized communication across all channels and devices for more meaningful customer interactions.

Categories & Use Cases

Financial Services CRM

Oscar Elizondo Espinosa View profile

Client Specialist in Information Technology at nasdaq (1001-5000 employees employees)

Use Cases and Deployment Scope

Manage client subscriptions, plan renewals, organize cashflows.
Since we have multiple clients in a business to business relationship, it is hard to keep track of each renewal process. Similarly, we customize our subscriptions, so we have client that pay monthly, yearly, or 1-time basis period. Lastly, the payments are done in multiple currencies, and we are subject to FX risk.

Pros

The IU is really great, in my opinion, other vendors interface are horrible.
Reporting. The reporting is cool and it allows to automatic reports that can be downloaded and automated.
Integration. Salesforce Financial Services Cloud has great integration capabilities with other platforms.

Cons

Automation. There is room to automate certain processes that require manual executions.
Implementation. It is hard and requires a 3rd party to help to implement which is costly.

Return on Investment

Positive impact - It really helps the tracking and traceability of actions, process and flows. It is very scalable and helps to organize big enterprises.
Negative impact - It is not cheap, I will consider Salesforce Financial Services Cloud in the upper scale of costs. However, the cloud capacity is top notch.

Usability

Alternatives Considered

ServiceNow App Engine, SAP Concur and Navan

Other Software Used

Atlassian Jira, Atlassian Confluence

Verified User

Administrator in Customer Service (1-10 employees employees)

Use Cases and Deployment Scope

We use the system for lead generation and sharing leads within the sales team in the organisation. We ensure that we follow through on leads and opportunities and in particular, find it really useful to be able to share information between ourselves internally.
We are a happy and inclusive team and we enjoy the processes involved in sharing and generating new business for our company.

Pros

Lead follow through
Sharing leads
Setting targets

Cons

Contact information
Company name
Salesmanship

Return on Investment

Positively helpful with targets
Motivating and encouraging
Helpful with figures

Usability

Other Software Used

Xero

Verified User

Account Manager in Sales (11-50 employees employees)

Use Cases and Deployment Scope

Salesforce helps us as the central CRM platform for managing client relationships across our financial services operations. Saleforce enables us to maintain a unified, 360-degree view of each client by consolidating personal, household, and financial relationship data into a single system of record. Salesforce addresses data fragmentation, limited visibility into client relationships, and manual, inefficient processes.

Salesforce is easy to use allows you to personalise to your needs

Pros

Ease of use
Reporting
Customisation

Cons

Speed of use, can sometimes be slow
There is a steep learning curve to become an expert
There are great integrations, however these could already be built into the platform

Return on Investment

Clear and accurate data once established
Easily integrates with a lot of other softwares

Usability

Alternatives Considered

Salesloft and HubSpot CRM

Other Software Used

HubSpot CRM, Salesloft, 1CRM

Verified User

Consultant in Sales (201-500 employees employees)

Use Cases and Deployment Scope

Company CRM, to track customer relationships, opportunities, rev pipelines and contacts.

Pros

Comprehensive CRM
Customization and integration options
AI

Cons

UI
More intuitive click paths

Return on Investment

Automated workflows saves time and money
Unified single view (tech stack consolidation)

Usability

Alternatives Considered

Gainsight CS

Other Software Used

Gainsight CS, Quickbase

Verified User

Employee in Finance and Accounting (11-50 employees employees)

Use Cases and Deployment Scope

Salesforce helped our company be able to track all opportunities and see the bottom line number. It helped track/follow through with all opportunities. Make notes, track conversations with the lead, "win" or "lose" the opportunity. It also allowed us as a company to be able to see where all leads stand at all times. (Rather than asking your co-worker where the lead stands.)

Pros

Organization.
Tracking.
User friendly.

Cons

Integration feature.

Most Important Features

Organization.
Integration.
Tracking.

Return on Investment

Helped track everything in one place.