SAP Concur

Score8.3 out of 10

2,158 Reviews and Ratings

What is SAP Concur?

SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.

Categories & Use Cases

Media

Screenshot of a picture of a receipt snapped from a smartphone

Screenshot of the integrated travel and expense application

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Screenshot of a picture of a receipt snapped from a smartphone

Payment Status Tracking
Tracks what stage payments are at in the process, from approval to receipt.
Category average: 8.8
Financial Document Management
Invoices, expense reports, and associated documents are stored within the platform for any future needs.
Category average: 8.6
Employee Expense Reporting
Allows companies to track employee expenses to make cost-effective decisions.
Category average: 8.7

Customizable Approval Policies
Policies for different types of approvals can be customized, sent to multiple approvers, automatically approved, etc.
Category average: 8.4
Advanced OCR
Automatically imports information from invoices, receipts, expense reports, and other scanned documents into the platform.
Category average: 8.3
Duplicate Bill Detection
Detects duplicate invoices or expense reports to prevent double payments.
Category average: 8

Most Frequent Users

Top 3 industries using SAP Concur.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Manufacturing

20.0%

3,907 installations of 19,578

“This product is used for travel and expense management on a day-to-day basis.”
— Sr. Manager IT, Mankind Pharma Ltd

#2 most frequent

Professional, Scientific, and Technical Services

14.5%

2,833 installations of 19,578

“Our organization uses SAP Concur for expense management and travel bookings.”
— Product Manager, Unified

#3 most frequent

Finance and Insurance

9.3%

1,814 installations of 19,578

“I am an Executive assistant and use SAP Concur for expense reports and for booking travel.”
— Executive Assistant & Business Support, The Fidelis Partnership

Pros

Streamlined expense entry and submission process
Efficient receipt capture and management capabilities
Integrated travel booking functionality

Cons

Outdated and unintuitive user interface
Cumbersome receipt management and unreliable OCR
Complex and difficult report generation and customization

Rasmitha R

Senior Specialist in Information Technology at HCL Tech (10,001+ employees)

Use Cases and Deployment Scope

SAP Concur's built-in policy rules block out-of-policy bookings and can also flag expense items that do not meet the policy. It also automatically imports corporate card transactions and pairs them with digital e-receipts from the respective partners. It also supports international business requirements, including multi-currency conversions, VAT rules, and multi-language interfaces.

Pros

Automated Audit features.
Automatic Import of corporate card transaction.
Mobile receipt capture.

Cons

Little complex environment.
Synchronization lags.
Technical support is slow sometimes.

Return on Investment

Reduces expense report creation time by 40%.
Cutting manager approval time by 30%.
On a long-term basis, it can give 300% ROI with non-compliant spend and eliminate errors.

Usability

Vanshul Chawla View profile

Technology Head in Information Technology at Nielsen (10,001+ employees)

Use Cases and Deployment Scope

We use SAP Concur for our Expense Management and Approval process. Our organization is spread across 38 countries and there are frequent travels for multiple teams to meet vendors, team members and clients. SAP Concur helps the Travel and Finance team to track the end to end expense management for travel and review approvals etc. This further helps us to have a one view for qll travel bookings whether its flight, hotel or any road transport

Pros

One view for all travel bookings - Flight , Hotel and Road (Car)
Expenses imported directly from Corporate card(AMEX)
End to end approval and review process for all expenses

Cons

UI is old. Its still looks 90s UI
Portal is slow. Either it processes lots of data in backend or still on monolith system
Once you want to go back or cancel one part of journey, it becomes a nightmare

Return on Investment

One team can do all end to end travel processing for all regions
All employees can use the portal easily to book. Earlier we had a huge team to book travels
Expenses are available at one location

Usability

Other Software Used

Okta, Anthropic Claude, Google Gemini

Meghej Khandelwal

Product Manager in Customer Service at Sprinklr (1001-5000 employees)

Use Cases and Deployment Scope

I use SAP Concur for bulk uploading reimbursement bills and sending them for approval. It's an intuitive platform that makes it easy for my team members, who aren't tech-savvy, to follow steps and get reimbursements efficiently after getting approval. The approval workflow was seamless. Scope : Client meetings reimbursement (International/ National), Internal Gift Purchase reward reimbursement etc.

Pros

I like that SAP Concur is an intuitive platform. You don't need to do a lot of research to be able to use it, which is great for team members who aren't very tech-savvy.
Approving Workflow: Approving bills is very easy. Its basic, but good.
Categorisation is very easy, travel expenses, car expenses gets clubbed and are filterable allowing me to quicky review my requests.

Cons

Last when i used, its image recognition had scope of improvement, especially considering the developments that came in recent technologies. Its been quite some time since I used it, they might have already worked upon it.
Cloning the bills, its a little difficult to clone the bills, each time I have to upload a new record.... even after cloning
Autfetching sometimes becomes difficult, in the age of AI, it should identify/recommend the category bill belongs to just by ingesting image of the bill along with other details.... like if i upload cab's proper bill (uber for e.g.) it should fetch to and fro and should know that its a travel bill.

Return on Investment

Flexibility: Allows to modify the basic changes within a workflow
Seamless Approval Workflow : Allows intuitive and easy to use approval workflow
Productivity: Improved productivity by simply allowing a platform to upload and track all the expense, supporting all kinds of reimbursements

Usability

Alternatives Considered

SAP Concur

Other Software Used

Microsoft Teams, Atlassian Jira, Atlassian Confluence, 1Password

Melanie VanLue View profile

Controller in Corporate at Blue Marble Development LLC (1-10 employees)

Use Cases and Deployment Scope

We use Concur for our credit card solution. It solves the problems of the admin having to reach out for receipts or what the charge was for. It has an approval workflow which is very helpful and it posts to our QuickBooks online with a few short clicks. This has made credit card reconciliations very easy.

Pros

Receipt matching to charges automatically
Visibility of charges for the month
Posting to Quickbooks
Approval workflow

Cons

Set up of the Application
Instructions on how to use
Could use a cost reduction

Return on Investment

Improved Productivity
Reporting of credit card charges
Flexibility

Usability

Other Software Used

AppFolio Property Manager, QuickBooks Desktop Premier

Omar Vazquez

Director Technology in Information Technology at Capstone Copper (1001-5000 employees)

Use Cases and Deployment Scope

we use SAP Concur for travel expenses and also non-PO invoice management across 4 Countries we operate. use case is to move accelerate the procure to pay for non operational goods and services in a controlled and with clear approvals to comply with our standards, on the expenses also helped to facilitate the reconciliation with the corporate credit cards and bank statements.

Pros

Easy and simple user interface
Clear approval process
integration with SAP S4 Hana back end
end to end process for Accounts Payable

Cons

validation or integration with Ariba
Change controls are very manual

Return on Investment

de-bottleneck the AP process
improved tracking and visibility

Usability

BILL

Expensify

Emburse Expense Professional (formerly Certify)

Emburse Expense Enterprise (formerly Chrome River)

Navan

Ramp

SAP Concur

What is SAP Concur?

Categories & Use Cases

Media

SAP Concur Key Features

Top Performing Features

Payment Status Tracking

Financial Document Management

Employee Expense Reporting

Areas for Improvement

Customizable Approval Policies

Advanced OCR

Duplicate Bill Detection

Who Buys & Uses SAP Concur

Most Frequent Users

Manufacturing

Professional, Scientific, and Technical Services

Finance and Insurance

Most Frequent Users

Small Businesses

Mid-sized Companies

Enterprises

Most Frequent Users

United States of America

United Kingdom of Great Britain and Northern Ireland

Canada

Most Frequent Users

Finance

Admin

IT

SAP Concur Reviews

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Other Software Used

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Alternatives Considered

Other Software Used

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Other Software Used

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SAP Concur Alternatives