TrustRadius Insights for Seismic Content are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
User-Friendly Interface: Users have commended Seismic for its user-friendly interface and intuitive design, which have made it easy to navigate and get accustomed to. They find the interface responsive and appreciate the ability to easily customize documents.
Seamless Integration within Salesforce and Outlook: The integration of Seismic with Microsoft Outlook is seen as a significant benefit by users, as it allows for seamless access to Seismic's features within their familiar email client. This integration has been highly appreciated by users for providing easy access to the content they need without having to leave the programs they already use.
Time-Saving Features: Users value the time-saving features in Seismic, such as the ability to save favorite collateral pieces and view recently used content. These features streamline workflows by providing ready access to various sales collateral and allowing users to add specific content while tracking recipient access.
Seismic Content is an invaluable sales enablement and content management tool for me as a Product Marketing Manager. It delivers analytics on the most-used assets, including open rates, and helps maintain version control. I like being able to direct sales reps to Seismic for all their content needs instead of searching through folders and locally stored documents that may be out of date.
Pros
Ability to create pages and sales plays
Ability to store different types of content
Permissions & access controls
Cons
Loading time for new assets could be faster
Analytics can be hard to use, but they're working on it and already making improvements
Likelihood to Recommend
Seismic Content is great for a B2B SaaS use case, where sales cycles are long and the decision to purchase is often made by a committee. Being able to create digital sales rooms that contain all the relevant content a prospect will need, stored in one link, removes the friction of searching through emails for the right document, and ensures that all content will be up to date.
This is a valid method for our company to share information, and we also utilize it for DSRs to send to customers. This is like a cloud-based PowerPoint. It is easy to use once you become familiar with it. It is a great tool overall. However, I do see there being improvements. Easy to navigate as well.
Pros
Showcase Information.
Share to Customers and Colleagues.
Easy to Navigate.
Cons
A like button for content.
Make it easier to search for things.
Easier to import stuff from PC.
Likelihood to Recommend
It is excellent for a cloud-based workspace between you and your customers. I find the chat feature to be a cool and underutilized tool. I appreciate how you can consolidate all your information on one page, rather than having multiple attachments. Easy to clone DSRs (Digital Sales Rooms), which saves a significant amount of time. Especially when all you have to do is make minor changes between customers.
Seismic is used as a document storage repository that can be accessed by individual contributors, customer service managers, business development managers, marketing teams, and revenue operations teams. As documents are accessed, they can be sent to customers and tracking is applied to see who looks at the document and for how long.
Pros
tracking metrics
data
layout
Cons
organization
user experience
finding documents
viewing documents
Likelihood to Recommend
So far, my experience with Seismic has been sub-par. I think content is difficult to find, challenging to maintain or update, and not in an organization that is user friendly. Though the metrics that are tracked are quality, my user experience and interface are so poor that I don't use Seismic as it hampers my efficiency.
VU
Verified User
Consultant in Information Technology (501-1000 employees)
We use Seismic as our knowledge repository for our rev org team and partners. Seismic allows us to create pages to house similar content on, share content externally with customers and get detailed analytics on how our content is being used. Without Seismic we would have outdated content and not be able to easily find content when you need it.
Pros
Managing content
Sharing content with customers
Customizing content
Cons
Google integration
Digital sales room customization
Archiving content
Likelihood to Recommend
Seismic is great for companies who utilize Microsoft platform. Every aspect of Seismic is built for Microsoft. It doesn’t always play as nice for companies who use Google for their content. There can be issues with larger google decks and no ability to use their livesend features without Microsoft assets.
We wanted to use Seismic to solve our content management challenge and to automate proposal generation. It didn't work out. Our experience was the classic "over-promise during sales" and "under-deliver on execution." Seismic turned out to be too complex and cumbersome for our team to implement effectively, and it became clear that the software would not actually help solve our content management problem. We had to scrap the implementation after a year. We had been forced to sign a 3-year contract upfront (bad sign!!), and then Seismic refused any accommodation and didn't take any responsibility for the failure. They charged us 2 years of license fees to cancel the 3-year contract. This was especially offensive after they had billed us every hour of support time for the implementation on top of the license fees. This was a major lesson learned - don't ever pay in full upfront and don't work with companies who use glitzy, high-pressure sales approaches.
Pros
Seismic sales team sold the product well
Implementation team did not execute
Product was too complex for our team
Cons
Improve implementation process
Care about the client's outcome instead of charging for every hour
Don't refuse all accommodation when problems are raised
Likelihood to Recommend
Seismic seems like it might be appropriate for large firms that have available internal resources to take ownership of the system and take charge of the implementation. The vendor implementation team doesn't care if you are successful or not.
We use Seismic to generate information and the platform allows us to share that information to our clients in a way that is seamless. It's a very unified solution! It really helps members in my organization engage their customers and enables our teams to improve revenue growth with clients. The business problems addressed are lack of content which is alleviated with Seismic.
Pros
Sales Content Management
Buyer Engagement
Content Automation
Cons
Ease of Use and Dashboard
Upload Process and be Easier and Seamless
Better Background Information on certain Documents
Likelihood to Recommend
Very content detailed and a resource that can be used to search for internal information as well as client facing information. Seismic is well suited in helping us share knowledge and information so it's better to reach out to customers using the product. It's also a great tool to share information within the company when others need assistance.
Great way to organize content to share with our team and with prospects. I like that I can create digital sales rooms to curate content for my prospects and that it allows me to track viewing of the digital sales room and content. Seismic mainly houses content for me to share, but I like that I can also upload customized decks and other content as well.
Pros
Organize content
Track open and viewing of content
Create custom digital sales rooms for your prospects
Cons
Sometimes things can load slowly
Viewing and opening isn't always accurate
More types of content for Digital Sales Rooms
Likelihood to Recommend
Great way to organize content to share with our team and with prospects. I like that I can create digital sales rooms to curate content for my prospects and that it allows me to track viewing of the digital sales room and content. It's well suited for sharing content amongst the team and with customers.
Seismic is used in my sales role to search/pull important information, announcements, & collateral from corporate. Content is sorted via category into folders which makes finding pertinent information simple. This is very useful as there is no hassle having to ask colleagues to forward you content nonstop. It keeps everything organized in one place.
Pros
Organize content and information into groups
Stores large files for download to share with colleagues & customers
Pushes out announcements company-wide
Cons
Lot of data on home hub which can be difficult to navigate at times.
Preview of certain documents do no show or load unless you download the file. I'd like to have the content available to view the file before downloading to my files.
Show recently uploaded content more prominently for context on hub. This will allow users to stay updated.
Likelihood to Recommend
Seismic is a great tool & resource for large organizations to share information. It is useful to go to find information you do not have already saved or get the most recent copies of paperwork. It can also be useful to push out announcements to a large group of people. I have found less value in the LiveSend feature as well as insights into client engagement of company information.
My team used Seismic as our source of truth for all sales training - specifically for our SDRs, ISRs, Account Executives, and CSMs. It was a great tool that allowed us to put all our training materials in one place as well as keep consistent, real-time track of our reps' progress and performance. Every incoming rep used Seismic for their onboarding, and all our reps continue to use the tool to locate important documents, review repeating attestations, and deliver standardized content to our customers and/or prospective buyers.
Pros
Extensive and customizable content library for reps and managers alike.
Access levels for certain trainings and documents.
Simple to navigate and well organized.
One-stop shop for everything reps needed in terms of collateral, employer-related items, and sales/product coaching.
Cons
Only one complaint. I wish the tool allowed users to have an Archive type folder that allowed them to get document history as changes are made and new renditions come out.
Likelihood to Recommend
Seismic excels at being a one-stop shop for all content that is relevant to salespeople and the deal cycles they work through. It does a great job not only making content and training readily available but also at distributing the right content at the right time/for the right scenario. Based on my experience with the tool, this was a go-to for many reps (myself included) because it saved us so much time. Rather than sifting through documents and collateral, we could easily find what we needed in a matter of moments.
We use Seismic as our main sales enablement platform to empower our sales team with a repository of different resources with different purposes ranging from internal processes, competitive battle cards, and industry-specific resources to arm our sales team wit all the knowledge and resources they or their prospects and clients might need and use.
Segmentation of the users and tailoring the platform user interface accordingly
Tracking and reporting on the content in terms of views, uses, etc.
Cons
Adding more integration points and use cases with Salesforce would be good to have
Navigating to a specific resource gets cumbersome sometimes especially with lots of content
Bulk user operations and taking actions on behalf of other users would be good to have as well
Likelihood to Recommend
We mainly use Seismic as the repository for all public facing content for sharing. Seismic also contains internal only documents as well. This does and can include training materials,...policy documents... anything. With Seismic we are deploying a more centralized and streamlined sales enablement portal, and with it, we produce more feature-focused demo content that is readily available.