Implementation failed, Seismic refused any accommodation, charged 2 years of license fees to cancel

We wanted to use Seismic to solve our content management challenge and to automate proposal generation. It didn't work out. Our experience was the classic "over-promise during sales" and "under-deliver on execution." Seismic turned out to be too complex and cumbersome for our team to implement effectively, and it became clear that the software would not actually help solve our content management problem. We had to scrap the implementation after a year. We had been forced to sign a 3-year contract upfront (bad sign!!), and then Seismic refused any accommodation and didn't take any responsibility for the failure. They charged us 2 years of license fees to cancel the 3-year contract. This was especially offensive after they had billed us every hour of support time for the implementation on top of the license fees. This was a major lesson learned - don't ever pay in full upfront and don't work with companies who use glitzy, high-pressure sales approaches.