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SentiOne Reviews and Ratings

Rating: 6.5 out of 10
Score
6.5 out of 10

Community insights

TrustRadius Insights for SentiOne are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Great for customer insights: Users have found SentiOne to be a valuable tool for gaining customer insights, such as gender, geolocation, hour histogram, and sentiment analysis. Many reviewers appreciate the ability to gather this information easily and efficiently.

Useful PDF report exports: The feature that allows users to export data as customized PDF reports has been highly praised by many customers. This functionality is particularly helpful in creating summaries for clients and superiors, making it easier to share key findings and results.

Unlimited keyword tracking: One aspect that sets SentiOne apart from other social listening tools is the ability to track multiple topics using unlimited keywords. This flexibility has been well-received by users who value being able to monitor various subjects simultaneously without limitations.

Reviews

1 Review

All in one tool to deal with customers and expand sale opportunities

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

SentiOne has been a great find for me as well as for my organization. Complete, robust platform with fully functional dashboard, easy to use, and easy to navigate tools and features inside. Support needs some changes other than [that] it is a complete platform. I would recommend this to other businesses to use to be more productive.

Pros

  • The platform easily measures social media, blogs, posts worldwide using different algorithms, collects public mentions, and automatically analyzes the situation then provides a customizable solution that will have more chances to get accepted and will work fine.
  • It has the best features to be the best in terms of functionalities and features include in it.
  • Daily report feature is also very intuitive.

Cons

  • Customer support of SentiOne is not up to mark.
  • They need to be more accessible and responsive to our questions instead of making us hold for hours and do not provide any solution which is tiring and less professional.
  • Customer support needs a lot of attention and has more knowledge about the platform to be helpful.

Likelihood to Recommend

SentiOne is one of the best available platforms in the market dealing in customer automation on AI level to help businesses grow. We are very much impressed by their services, all in all as they are offering the best possible solutions to every problem which makes it more reliable and trusted in order to handle business.

NS
Nick Salerno
Senior Software Engineer in Information Technology at Irdeto (1001-5000 employees)
Vetted Review
SentiOne
2 years of experience
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