What is Service.Direct?
Service.Direct is a SaaS solution for service management.
Developed by the Dutch MSP Acknowledge Benelux B.V., it is primarily used in the IT domain, with implementations in other domains as well, such as Human Resources and Contract Management.
The solution consists of a web portal for service operators, a self-service web portal for customers or employees, a plug-in for MS Outlook and a configuration tool for administrators. Based on a flexible workflow engine, a versatile form editor and years of experience, Service.Direct is a solution designed to suit the needs of all organisations aspiring to improve service management and delivery processes.
Developed by the Dutch MSP Acknowledge Benelux B.V., it is primarily used in the IT domain, with implementations in other domains as well, such as Human Resources and Contract Management.
The solution consists of a web portal for service operators, a self-service web portal for customers or employees, a plug-in for MS Outlook and a configuration tool for administrators. Based on a flexible workflow engine, a versatile form editor and years of experience, Service.Direct is a solution designed to suit the needs of all organisations aspiring to improve service management and delivery processes.
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