Audio conferencing
Audio conferencing credentials for all on the system.
Cat avg: 7.9
MiCloud Connect / ShoreTel (discontinued)
116 Reviews and Ratings
Top Performing Features
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Cat avg: 8
Call reports
Historical call analysis and trending metrics
Cat avg: 7.9
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Cat avg: 8
Worst Performing Features
Mobile app for Android
Android app
Cat avg: 8
Instant messaging
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Cat avg: 8.4
Video screen sharing
Users are able to share their screens with other meeting participants on video conference calls.
Cat avg: 7.5
MiCloud Connect / ShoreTel (discontinued) Features from Reviews
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
8.2+7%
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 7.4
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 7.2
User templates
Create and apply batch configurations to multiple users at once
Category average: 7.2
Call reports
Historical call analysis and trending metrics
Category average: 7.9
Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.2
Call Management
Customized phone system settings
8.6+7%
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 8
Call recording
Automatic recording of inbound and outbound calls
Category average: 7.8
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8
Call screening
Ability to block numbers or send calls directly to voicemail
Category average: 8.5
Message alerts
Receive SMS and email message notifications for voice and fax messages
Category average: 8.1
VoIP system collaboration
Team collaboration via cloud phone system
7.6-2%
Video conferencing
Built-in video conferencing capabilities
Category average: 8.2
Audio conferencing
Audio conferencing credentials for all on the system.
Category average: 7.9
Video screen sharing
Users are able to share their screens with other meeting participants on video conference calls.
Category average: 7.5
Instant messaging
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Category average: 8.4
Mobile apps
Apps are compatible with mobile devices.
6.2-22%
Mobile app for iOS
App for iPhone and iPad
Category average: 8
Mobile app for Android
Android app
Category average: 8