Q: What are MiCloud Connect / ShoreTel (discontinued)'s top competitors?

NiCE CXone , MondoTalk , and NetFortris (discontinued) are common alternatives for MiCloud Connect / ShoreTel (discontinued).

Question 1

What is MiCloud Connect / ShoreTel (discontinued)?

Accepted Answer

MiCloud Connect, or ShoreTel, was a business communications solution for contact centers that included features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It was acquired by RingCentral in early 2026, and discontinued, with customers being moved to RingCentral's MVP platform.

Question 2

What are MiCloud Connect / ShoreTel (discontinued)'s top competitors?

Accepted Answer

NiCE CXone, MondoTalk, and NetFortris (discontinued) are common alternatives for MiCloud Connect / ShoreTel (discontinued).

Question 3

What is MiCloud Connect / ShoreTel (discontinued)'s best feature?

Accepted Answer

Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.

Question 4

Who uses MiCloud Connect / ShoreTel (discontinued)?

Accepted Answer

The most common users of MiCloud Connect / ShoreTel (discontinued) are from Mid-sized Companies (51-1,000 employees).

MiCloud Connect / ShoreTel (discontinued) Competitors and AlternativesFormerly ShoreTel

Most Commonly Comparedto MiCloud Connect / ShoreTel (discontinued)

Mitel MiCollab

MiVoice Business

Webex Calling

eVoice

Avaya IP Office

Nextiva

MiVoice 250 / Office Application Suite (discontinued)

Grasshopper

8x8 Work

Microsoft Viva Engage