MiCloud Connect / ShoreTel (discontinued)
116 Reviews and Ratings
What is MiCloud Connect / ShoreTel (discontinued)?
MiCloud Connect, or ShoreTel, was a business communications solution for contact centers that included features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It was acquired by RingCentral in early 2026, and discontinued, with customers being moved to RingCentral's RingEx.
Categories & Use Cases
Screenshots
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Screenshot of ShoreTel Connect
Technical Details
| Mobile Application | No |
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FAQs
What is MiCloud Connect / ShoreTel (discontinued)?
MiCloud Connect, or ShoreTel, was a business communications solution for contact centers that included features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It was acquired by RingCentral in early 2026, and discontinued, with customers being moved to RingCentral's MVP platform.
What are MiCloud Connect / ShoreTel (discontinued)'s top competitors?
NiCE CXone, MondoTalk, and Fathom Connect, now part of Sharpen are common alternatives for MiCloud Connect / ShoreTel (discontinued).
What is MiCloud Connect / ShoreTel (discontinued)'s best feature?
Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.