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ShowMyPC Reviews and Ratings

Rating: 8.2 out of 10
Score
8.2 out of 10

Community insights

TrustRadius Insights for ShowMyPC are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

ShowMyPc has proven to be a valuable tool for remote sharing and support, particularly for work-from-home companies. Users have found it effective in resolving issues and providing guidance through software problems. One of the features that users appreciate is the ability to personalize their branding on the platform. During the pandemic and lockdown, ShowMyPc has made remote screen sharing easier and more convenient. The customer service provided by ShowMyPc has been praised for its helpfulness in solving technical issues. Clients who are not tech-savvy have found the software to be simple and easy to use. By reducing the need for in-person IT support, ShowMyPc offers a cost-effective solution with small file sizes that make transferring files hassle-free. In cases where other primary tools fail, ShowMyPc has proven to be a reliable option for providing remote technical support. Organizations have utilized ShowMyPc for remote assistance in configuration management and software support services. For clients who prefer not to use paid services like TeamViewer and LogMeIn, ShowMyPc has become a go-to resource for remote access. The software's security and stability have made it suitable for industries with strict security requirements. Medical professionals and volunteers have also found it particularly useful when they require tech support. Ultimately, ShowMyPc helps save time and expenses associated with on-site visits for support.

Reviews

2 Reviews

ShowMyPC - the perfect free option for on-demand remote access

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

ShowMyPC is my company's go to resource for remote access for clients that opt out of the paid services like TeamViewer and LogMeIn. The platform is secure and stable and it affords a relatively easy way for me to gain remote access to a client's device. It also allows the client to control the access rather than always on which fits the security requirements f certain industries like lawyers and doctors.

Pros

  • On demand remote access
  • Remote view right in the browser
  • Remote meetings

Cons

  • Free level should have automatic reconnect on reboot
  • Being a remote access only software pricing plans could be better
  • Branding should be allowed on lower plans

Likelihood to Recommend

If you need unattended remote access, you will need one of the paid plans, so for a quick always on remote support option, [ShowMyPC] may not be the best suited. If security is an issue and your client's compliance rules won't allow always on remote access, then ShowMyPC is probably the best on-[the]-fly remote access on the market. On demand access is always free and can be done via browser or via a very small client download.

Needs quite a lot of improvement, but considerable for individuals.

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

ShowMyPC is being used by the Support Services department of my organization. It is used to provide remote support and assistance in configuration management and software support services of the organization. Since the software is financial software and suites, it was crucial to have a support product with proactive support such as ShowMyPC where chat support is quick during business hours.

Pros

  • Easy access to help with software issues.
  • Technical support
  • Access to Remote desktop control
  • Recording sessions for paper trails

Cons

  • No support for Mac
  • Software produces lags at times, not the smoothest
  • No integration with CSP's for file transfer

Likelihood to Recommend

The primary use case is to assist an IT team working on computers across offices, or at times a server handled by another department. If it is offsite work and we need quick access. It also helps in getting access of BYOD devices of all employees and its file sharing feature is one of the most used in a few departments although support for integration with cloud service providers is a sore point.

Vetted Review
ShowMyPC
1 year of experience