Needs quite a lot of improvement, but considerable for individuals.
December 19, 2017

Needs quite a lot of improvement, but considerable for individuals.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ShowMyPC

ShowMyPC is being used by the Support Services department of my organization. It is used to provide remote support and assistance in configuration management and software support services of the organization. Since the software is financial software and suites, it was crucial to have a support product with proactive support such as ShowMyPC where chat support is quick during business hours.
  • Easy access to help with software issues.
  • Technical support
  • Access to Remote desktop control
  • Recording sessions for paper trails
  • No support for Mac
  • Software produces lags at times, not the smoothest
  • No integration with CSP's for file transfer
  • It allowed us to provide support even in remote locations
  • Its website support is very useful as it has allowed us to gain instant access without need of software installation
  • Remote Desktop Connection freezes at times and might require more testing and upgrading
ShowMyPC lags behind its competition when it comes to usability and smoothness in operations, its UI on the web is complicated and seems out of place. The high point of this product is its customer service provided through chat support for any issues which is instant. The product also lacks integration with rd party CSPs for file sharing and it does not have a MAC client which works against it.
The primary use case is to assist an IT team working on computers across offices, or at times a server handled by another department. If it is offsite work and we need quick access. It also helps in getting access of BYOD devices of all employees and its file sharing feature is one of the most used in a few departments although support for integration with cloud service providers is a sore point.

ShowMyPC Feature Ratings

Screen sharing
8
File transfer
5
Instant message
7
Secure remote access with Smart Card authentication
6
Access to sleeping/powered-off computers
7
Over-the-Internet remote session
8
Remote management of servers & workstations
7
Centralized management dashboard
7
Session record
8
Annotations
7
Monitoring and Alerts
8
Multi-platform remote control
3