TrustRadius: an HG Insights company

SMARTe Data Platform

Score8.3 out of 10

8 Reviews and Ratings

What is SMARTe Data Platform?

A provider of sales and marketing data, SMARTe offers a data platform for revenue teams and professionals, boasting more than 300 companies around the world have boosted revenue growth and improved marketing ROI using the platform's capabilities and data, that include:

-270+ research analysts
-300+ customers
-153 industries
-200+ countries
-91+ million job titles -
15+ years of global experience

Categories & Use Cases

Media

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Top Performing Features

  • Load time/data access

    Provides fast and consistent access to lists and leads.

    Category average: 8.1

  • Salesforce integration

    Integrates with the Salesforce.com CRM platform.

    Category average: 8.3

  • Advanced search

    Users can search for prospects using advanced search logic and multiple criteria, across multiple platforms/databases.

    Category average: 8.4

Areas for Improvement

  • Filters and segmentation

    Allows users to filter contacts and segment leads to explore data and create lists.

    Category average: 8.1

  • Identification of new leads

    Helps source leads at an acceptable rate, volume, and quality.

    Category average: 8

  • List upload/download

    Lists can be easily and quickly uploaded or downloaded from the platform.

    Category average: 7.9

Data enrichment that goes one step further.

Use Cases and Deployment Scope

SMARTe was purchased to serve three purposes. To to act as a secondary source of enrichment to another product. Our lead qualification processes rely on accurate data being populated and enriched. SMARTe boosts our enrichment rate by 20% in some areas vs our other supplier. We performed this analysis during renewal which confirmed their complimentary functionality in this area. From this point of view it runs silently in the background without maintenance making it perfect for our needs. The ability to correctly classify free Text job titles into segmentable values. Most enrichment platforms will provide values with a job title they provide which is ok, but SMARTe will categorise any title we send regardless of if they match the contact. This has a large impact to how we can successfully make use of our data from segmentation to Lead Scoring. New contacts - we have two options here, download straight from their humungous dataset using the filters provided (including being able to upload accounts to match). Or, use their bespoke service which ranges from desk based research to GDPR compliant phone qualifies contacts. One area that could improve is the integration with HubSpot. A robust API means we have managed to integrate, but Native integration would be preferred.

Pros

  • Enrichment
  • Job title classification
  • New contact identification

Cons

  • Native HubSpot integration
  • Clearer job segmentation that does not categorise to multiple values

Return on Investment

  • It is not possible to provide a quantitive ROI impact
  • a 20% uplift in enrichment vs our other vendor.

Alternatives Considered

Clearbit

Other Software Used

HubSpot Marketing Hub, Salesforce Essentials, 6sense, Drift

Highly Recommended!

Use Cases and Deployment Scope

I use SMARTe on a daily basis in my prospecting activity. SMARTe offers multiple ways to support the prospecting activity, I tend to use the Chrome Extension to unlock contact details from LinkedIn Sales Nav. Given the difficulty in finding this information working in Europe, I have to admit that the tool has helped me a lot in this.

My prospecting work has been faster, more efficient and more precise, so my feedback is extremely positive.

Pros

  • Unlocking Phone Number from a contact
  • Unlocking Email from a contact
  • Tracking the relevant role within the company
  • Understanding companies organization

Cons

  • Efficiency of Chrome Extension. Sometimes page is not loading
  • Duration of log in, usually with a day of not use logs out automatically
  • List of contact unlocked better sorted out and available

Return on Investment

  • More contacts available
  • Increased response rate thanks to more way to reach out
  • Increased conversion rate

Alternatives Considered

Lusha

More mobile numbers for global hunting and not just North America.

Use Cases and Deployment Scope

As a Business Development Manager my highest priority goes to getting the resources right. A rockstar sales team with inaccurate data achieves dissatisfaction, Especially when your team hunts global. We have more mobile numbers in EMEA, APAC and LATAM than ever before despite having solutions claiming to be the best in the above geographies. Chrome extension that allows prospecting on company websites and LinkedIn profiles, reveals prospect data in a single click and saves it directly to your CRM enabling team members to dial more.Unlimited downloads for sales users gives peace of mind.

Pros

  • Mobile Numbers.
  • Global Coverage and not just NA focused.
  • Unlimited Downloads for sales teams.

Cons

  • UI could be better.
  • Automate the product buying experience.

Return on Investment

  • This platform has helped us balance out the entire budget we have for contact discovery. The money we lost in other platform got covered post purchasing this platform, helping us gain a positive ROI cumulatively.

Other Software Used

SMARTe Data Platform, D&B Connect