SmartSearch ATS Reviews and Ratings

Use Cases and Deployment Scope

SmartSearch was used across a 20 person + staffing agency. It is used as a candidate relationship management tool to track candidates, recruiter who owned each candidate, interview notes, [etc.] It held the open requisitions for each job and would track candidate submittals through each req[uisition], tracking hiring managers, billing information, and client information.

Likelihood to Recommend

I most likely would not recommend SmartSearch. It is a very clunky tool and not overly user friendly. We had to pare it down extensively because it was just overwhelming with options of what you could click through; it needs to be simplified. There was a lot of basic recruiter tools that should have come with the tool, but we had to customize for it.

The developer who developed this was clearly not a recruiter and therefore it was not very intuitive.

Use Cases and Deployment Scope

SmartSearch is used across the entire organization. We use it as a sales/new business/client development tool and also as our candidate tracking system. We also use SmartSearch for the onboarding of new hires and ongoing management of our employees. SmartSearch serves all of our needs.

Likelihood to Recommend

The integration with Dice, Monster and LinkedIn is excellent.

Use Cases and Deployment Scope

SmartSearch is used across our entire business as our applicant tracking system. We do requisition management including: related workflows for approval of all positions for hiring and requisition reporting. We also use it for our offer management and approval for all positions. We are in the process of finalizing data feeds from SMS for use in our Human Capital Analytics capabilities and also for global KPI recruitment performance activities. We are also finalizing the onboarding portal capabilities and front end data feeds to our Oracle HCMS.

Likelihood to Recommend

I think our environment has stretched SmS and their capabilities (positively) but we have grown together and developed an enormously capable system together that is now very well integrated into our business. For doing applicant tracking, requisition management and offer management that has really been strong. I think we can partner together and build some better analytics and reporting capabilities that would be better suited for our business.

Use Cases and Deployment Scope

HR uses SmartSearch as a repository of candidates (candidates apply via our external website and their information is stored in SmartSearch), completing the hiring process (using e-sign and electronic document portal) and capturing offer letters for internal promotions/transfers. In addition, existing employees can apply to a position within our HR intranet and be attached to the position in SmartSearch for further review.

Likelihood to Recommend

I believe they have a good product, they just need additional resources to keep in touch with their clients.

Use Cases and Deployment Scope

SmartSearch is being used primarily as our candidate intake, recruiting, applicant tracking and onboarding tool. Additionally we use it to track employment and various HR functions and documentation. I solved the problem of obtaining and organizing a lot of information surrounding each candidate. It allowed us to also create a number of procedures in the form of 'traks' to move candidates and customers through our process in a consistent manner.

Likelihood to Recommend

If you have a recruiting organization that needs flexibility and a wide range of options to address an ever changing landscape than this is your system. It does not try to pigeon-hole recruiters into a single recruiting model. It allows you to customize how your organization does things but also allows you to control where you need to control.

We have been using SmartSearch for more than 24 years. We started out on one of the first versions because we liked the company and the direction they were taking. SmartSearch has not always been the tool with the flashiest features.... but it has always had some of the best features. They have always been of the cutting edge of the next technology and have the tools and features that make SmartSearch a complete solution. We have not seen anything else out in the marketplace that has encouraged us to change.

Use Cases and Deployment Scope

We utilize SmartSearch as our applicant tracking system (ATS) and contact/client tracking. SmartSearch integrates with our back office, so the vast majority of the work our business does in housed within the SmartSearch platform.

Likelihood to Recommend

Their technology is great and I have recommended them many, many times and will continue to do so. The emphasis they place on the technology - the core part of their software that helps our company run more smoothly is truly impressive.

Use Cases and Deployment Scope

We use SmartSearch as our primary applicant, job and client tracking system.

Likelihood to Recommend

SmartSearch is suitable as a mechanism for collecting candidate information online and managing job orders. The fees are low and reasonable for this limited functionality and, at this low level of use, the system works well.

SmartSearch is less suited for an environment in which robust reporting or tracking is required - the built-in reports are limited, the report writer is difficult to use and there are no real capabilities to interface directly with other applications like Microsoft Flow, Zapier, mailparser, etc. Consequently, one cannot take advantage of external tech capabilities to make up for the lack of capabilities in SmartSearch.

The responsiveness of tech support is spotty. Currently, we have been waiting almost three months to receive a resolution on the integration of Zip Recruiter, our job postings are not getting out to Zip Recruiter which, as a recruiting agency, is a death blow. (Their tech support people are great and most have been there a long time, it is the responsiveness that is the weak link.) Sometimes they respond very quickly and then out of the blue you get nothing.

Use Cases and Deployment Scope

We use SmartSearch as an applicant tracking system. SmartSearch also pushes out our job postings to multiple websites, including CareerBuilder and our company website. SmartSearch allows us to track applicants all the way from application to hire, including adding candidates that have been sourced externally, through platforms such as LinkedIn Talent, Indeed, etc. Once an offer is extended by a client, we are able to use SmartSearch to initiate onboarding and track items such as AWGP, gross margin, and more.

Likelihood to Recommend

Well suited for tracking applicants from start to finish. Being able to use SmartSearch to push job postings out to major job boards is very helpful in attracting active candidates and keeping them well organized.

SmartSearch is less appropriate for sourcing passive candidates. Although it keeps previous applicants and candidates stored internally, their information is typically not current and thus not really ideal for reaching out to passive candidates that would actually be a good fit for any roles you are recruiting on.

Use Cases and Deployment Scope

As a recruitment process outsourcing company, we used SmartSearch for both our internal hires and customer candidate tracking. It was a great ATS and easy to use. User-friendly dashboards. As one of the administrators, adding new users and specifying their access requirements was a smooth process. As the scheduler of all internal interviews, it was an easy way to track when a candidate was ready for scheduling, when the interview was complete and great for sharing notes on the candidates.

Likelihood to Recommend

It's a great ATS!

Use Cases and Deployment Scope

SmartSearch ATS is being used in my company both as an Applicant Tracking System for my RecruiterGuy.com contract recruiter/consulting business and as a Customer Records Management System for my public speaking business SpeakBill.com. It solves my problem of tracking jobs, candidates, managers, posting jobs for Internet Aggregators to scrape, and tracking activity for clients and my businesses.

Likelihood to Recommend

<p>Of course, as in any product choice, the product needs to match the company requirements. SmartSearch ATS solves tracking problems very well for small to medium sized companies - a nice broad market in itself. SmartSearch ATS would not be a good enterprise ATS choice. It is not designed to be. </p><p>Based on my experience, a strong enterprise ATS does not currently exist. Most do a better job driving away passive candidates than attracting them.</p><p>With SmartSearch ATS, it is possible to make it easy for passive candidates to indicate their interest.</p><p>How many positions will you need to post over the next year?</p><p>How many candidates will you need to track?</p><p>How many company employees will need to access SmartSearch ATS to track candidates?</p><p>What types of reporting do you require?</p><p>What is your budget?</p><p>Is the standard SmartSearch ATS fine for your company or will you need to customize?</p><p>Would you like your ATS to mirror image your website? SmartSearch ATS does.</p>