Item: SmartSearch ATS
Rating: 10
Author: Travis Medley

Use Cases and Deployment Scope

We utilize SmartSearch as our applicant tracking system (ATS) and contact/client tracking. SmartSearch integrates with our back office, so the vast majority of the work our business does in housed within the SmartSearch platform.

Pros and Cons

Customization - the team at SmartSearch always tries to find a solution that works for our company specifically.
Customer Care - the team actually cares and is concerned about the well-being of our business. They help us solve issues as if they worked for us and this feeling is felt at every level of the organization beginning with their President.
Technology - I have used multiple ATSs and demoed many, many more. SmartSearch has superior technology for staffing firm; the technology that helps us recruit and fill jobs faster.
Listening - the team at SmartSearch actually listens to us and our concerns whether it's regarding a feature for an upgrade or simply solving an issue we are facing.
Common Sense - there have been many times in our relationship when we have asked about a feature and we hear "that makes sense, we will make that change for all of our customers"...listening is rare and they do it well.

With any upgrade, there can be small bugs or glitches. Whenever these pop up, the team at SmartSearch is quick to attack them and fix the issues as soon as possible.

Return on Investment

That's easy - they have helped us grown and make more money. The core element of their technology (e.g. the ability to search for, identify and contact candidates is excellent).
They are a business partner and do their very best to help us succeed.

Alternatives Considered

Bullhorn ATS & CRM

SmartSearch is far, far, far better than our experience with any other system. It may not be as "pretty" but the technology and service blow away the competition.

Support Rating

The team is quick to respond, answers the phone and dives into an issue. Every person on the support team goes out of their way to make our experience a good one. The result is that we feel very well supported and our needs are handled. We love it!

Usability

SmartSearch is extremely user friendly. Our new hires pick up on it quickly and always comment about the usability and how helpful the software is for them to do their job and do it efficiently.

Key Insights

Do you think SmartSearch ATS delivers good value for the price?

Yes

Are you happy with SmartSearch ATS's feature set?

Yes

Did SmartSearch ATS live up to sales and marketing promises?

Yes

Did implementation of SmartSearch ATS go as expected?

Yes

Would you buy SmartSearch ATS again?

Yes

Likelihood to Recommend

Their technology is great and I have recommended them many, many times and will continue to do so. The emphasis they place on the technology - the core part of their software that helps our company run more smoothly is truly impressive.

SmartSearch is Great and a True Business Partner

Overall Satisfaction with SmartSearch