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SmartSearch ATS

Score6.6 out of 10

39 Reviews and Ratings

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What is SmartSearch ATS?

SmartSearch is an enterprise-grade native recruitment platform that unifies applicant tracking, CRM, onboarding, and reporting. Purpose-built for staffing and talent acquisition teams, it automates workflows, improves visibility, and reduces reliance on disconnected recruiting tools.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features SmartSearch ATS has to offer, as determined by TrustRadius' reviewers.
Based on 39 ratings of SmartSearch ATS's features
View all features

Top Performing Features

  • Duplicate Candidate Prevention

    Duplicate candidate prevention prevents candidates already in the system from being added

    Category average: 8.1

  • Customized Application Form

    Application form for applicants allowing capture of required information

    Category average: 8.2

  • Reporting

    Standard reports on key recruiting metrics such as time-to-fill

    Category average: 7.1

Areas for Improvement

  • Task Creation and Delegation

    Task creation is the ability to create recruitment process tasks and assign them to others

    Category average: 8

  • Email Templates

    Software allows creation of standard email templates for communication with candidates

    Category average: 8.2

  • User Permissions

    User permissions allow you to decide which information is viewable or editable by others

    Category average: 8

Reviews

What users are saying about SmartSearch ATS.
View all reviews

Great Value, Integrated Tool, Key Decision Making Support Application

EJ MeierView profile
Vice President Human Resources, Global Operations in Human Resources at Gates Corporation (10,001+ employees employees)

Pros

  • Job posting integration.
  • Requisition workflow management.
  • Offer workflow management.
  • Candidate search usability.
  • Customer support/partnering.

Cons

  • Global development support.
  • Some latency issues in China and India.
  • User interfaces have improved but can always find ease of use improvements.

Return on Investment

  • We can manage and report on hiring activity and progress - positive.
  • We know the number and relative value of open positions around the globe - positive.
  • We know the expected relative costs of ANYS - Accepted Not Yet Started - positive.
  • We can quickly adapt hiring activity to business fluctuations - positive.

Usability

Other Software Used

Oracle eBusiness Suite, IBM Cognos Analytics, Tableau Server

SmartSearch - efficiency, flexibility and features... This does a lot for your business.

David Stafford
Vice President in Corporate at L. J. Gonzer Associates (51-200 employees employees)

Pros

  • The search functions are outstanding. It is the reason we originally went with SmartSearch many years ago. The ability to do very simple or complex searches gives the recruiting staff great flexibility in how they look for and narrow down candidates.
  • The hire and onboarding traks allow us to create very specific processes we want our staff to follow to insure a consistent and repeatable result. I can create traks that can be very general or traks that literally provide emails and reminders to all of the players (recruiters, managers, candidates, etc...) every step of the way. This is particularly helpful where we have customers who have extremely stringent contractual guidelines that must be followed.
  • Support. Their customer support is second to none. We always joke that they are our favorite vendor to deal with.... Anytime we have an issue or question. They are there to walk us through it. The training is on target and the staff has always been friendly and more than eager to help make us successful with the tool.

Cons

  • Would like to see some additional reporting options. There are some very powerful reporting tools in the software but they are not very intuitive for the basic user.

Return on Investment

  • I think one of the most positive impacts has been our value proposition we offer our customers. It has allowed us to be more consistent in our responses to them. It has made us better at recruiting by enhancing the recruiters ability to reach more candidates quicker and keep better track of skills, training, education and experience. It has made us a better employer by insuring we are following our procedures from start to finish each and every time.
  • Additional we feel there have been incremental positive impacts on our investment. Over time as SmartSearch has created new features and has integrated with other systems and products we have seen the productivity of our recruiting staff increase. This became increasingly apparent when email templates, document, templates and docu-sign were integrated into the system. we probably saved thousands of dollars a year just in document costs alone. Allowing recruiter contact candidates and employees via text messaging through Zipwhip. Creating texts and emails that can be automated eliminates the need for numerous 'reminder' phone calls. Now these messages show up on employee or candidate phone in second without the recruiter having to stop what they are doing to place a series of phone calls or emails. These incremental enhancements to our business add up.

Usability

Other Software Used

Microsoft Office 2016, QuickBooks Desktop Premier, Sage 100cloud (formerly Sage 100 ERP)

SmartSearch RULES!!

David BurchetteView profile
Director, Recruiting Services and Delivery in Information Technology at SunTechPros Inc. (11-50 employees employees)

Pros

  • Captures the activities during the recruiting process such as emailing as notes in the system.
  • Is integrated to social media such as LinkedIn.
  • Is integrated with MS Outlook.
  • provides excellent reports.
  • customer service is exceptional.
  • Is a trusted partner.

Cons

  • I frankly cannot think of any areas of improvement.
  • I am very pleased with all aspects of the software.

Return on Investment

  • The ROI has been very positive.
  • The cost is affordable.

Alternatives Considered

Bullhorn ATS & CRM

Usability

Other Software Used

ZoomInfo, Dice Open Web, LinkedIn Jobs

Good Product but Room for Improvement

Debbie Personette
Sr HRIS Analyst in Human Resources at EOG Resources (1001-5000 employees employees)

Pros

  • Electronic signing of offer letters and additional documents.
  • There is a nice candidate workflow.
  • Daily imports of our ADP tables for job information.

Cons

  • Timely response to issues.
  • More than 1 person at the company who understands the client's configuration.
  • Additional focus on non-recruiting clients.

Return on Investment

  • Moving to e-sign documents has reduced paper and the time it takes to process a hire.
  • The notifications and electronic approval features also reduces the time to make an offer.

Usability

SmartSearch is Great and a True Business Partner

Travis MedleyView profile
President at TalentZök (51-200 employees employees)

Pros

  • Customization - the team at SmartSearch always tries to find a solution that works for our company specifically.
  • Customer Care - the team actually cares and is concerned about the well-being of our business. They help us solve issues as if they worked for us and this feeling is felt at every level of the organization beginning with their President.
  • Technology - I have used multiple ATSs and demoed many, many more. SmartSearch has superior technology for staffing firm; the technology that helps us recruit and fill jobs faster.
  • Listening - the team at SmartSearch actually listens to us and our concerns whether it's regarding a feature for an upgrade or simply solving an issue we are facing.
  • Common Sense - there have been many times in our relationship when we have asked about a feature and we hear "that makes sense, we will make that change for all of our customers"...listening is rare and they do it well.

Cons

  • With any upgrade, there can be small bugs or glitches. Whenever these pop up, the team at SmartSearch is quick to attack them and fix the issues as soon as possible.

Return on Investment

  • That's easy - they have helped us grown and make more money. The core element of their technology (e.g. the ability to search for, identify and contact candidates is excellent).
  • They are a business partner and do their very best to help us succeed.

Alternatives Considered

Bullhorn ATS & CRM

Usability

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