TrustRadius
SmartSearch is a web-based talent acquisition and staffing management software. Features include job posting to job boards and social media outlets, resume parsing, and automated workflow. SmartSearch advertises robust customer service and implementation assistance.https://media.trustradius.com/product-logos/gM/lg/3T761O09QLNR.PNGSmartSearchGreat ATS!2018-05-10T16:55:26.828ZWe use SmartSearch as an applicant tracking system. SmartSearch also pushes out our job postings to multiple websites, including CareerBuilder and our company website. SmartSearch allows us to track applicants all the way from application to hire, including adding candidates that have been sourced externally, through platforms such as LinkedIn Talent, Indeed, etc. Once an offer is extended by a client, we are able to use SmartSearch to initiate onboarding and track items such as AWGP, gross margin, and more.,Great for keeping candidates well organized, especially if you have them submitted to multiple job orders. Each job order will create its own "hire track" which makes it easy to keep an eye on where a candidate is in the hiring process.
Easily identifies duplicate applicants and candidates through comparison of a number of details and not just name - including the phone number, email, and location - but still affords you the opportunity to double check and ensure a candidate is, in fact, a duplicate entry
For larger organizations, SmartSearch is wonderful in helping to identify the appropriate company contacts working on various positions across the US. If I am working with a candidate interested in a posting he saw for a job in Kentucky, I can locate the account manager and recruiter for the position within minutes.,No ability to "tag" coworkers. My organization tracks certain metrics such as candidate submittals, interviews, and call connects. If I work with another recruiter on a position, there is no way to tag both recruiters to ensure each gets credit for their work.
Job orders can only be assigned to one recruiter, one sourcer, and one account manager. Similar to my other point, this can be very restricting. For example, on my Dashboard, I have a list of "open jobs". If I am not listed as the recruiter or sourcer for the job order, it can be very cumbersome to attach candidates to the hiring track for that position if I do not have the JO# written down elsewhere.
Something I wish SmartSearch (and many other platforms) offered is some pre-set tutorials to go through. SmartSearch seems to have a lot of features that I am not taking advantage of, simply because I do not know they exist or how to use them.,7,I am not involved in the budgeting or finance for recruiting software, so cannot speak directly to any numbers for ROI. However, SmartSearch personally saves me several hours a day in organizing candidates, thus saving my company substantial amounts in productivity.
The lacking ability to tag additional recruiters throughout the hire track process means whoever onboards the hire has to ensure that a "split" is marked when completing the NHS. Failure to do so can result in quite a lot of lost time from HR to get the mistake fixed.,LinkedIn Talent and ZipRecruiter,LinkedIn Talent, ZipRecruiter, BambooHRVerified UserSmartSearch is a great ATS!2017-11-06T20:55:33.505ZAs a recruitment process outsourcing company, we used SmartSearch for both our internal hires and customer candidate tracking. It was a great ATS and easy to use. User-friendly dashboards. As one of the administrators, adding new users and specifying their access requirements was a smooth process. As the scheduler of all internal interviews, it was an easy way to track when a candidate was ready for scheduling, when the interview was complete and great for sharing notes on the candidates.,ATS - Tracking applicants across multiple customers and job openings was a piece of cake.
Communication among users was so easy.
Customer Service. The team at SmartSearch was always available for a quick and painless Q&A.,I don't think I have anything to add here.,8,ADP Enterprise eTIME, Paylocity Web Pay and Greenhouse,Salesforce App Cloud, Paylocity Web Pay, YouEarnedItMeg WhiteSmartSearch ATS is SMART!2015-06-04T14:34:51.527ZSmartSearch ATS is being used in my company both as an Applicant Tracking System for my RecruiterGuy.com contract recruiter/consulting business and as a Customer Records Management System for my public speaking business SpeakBill.com. It solves my problem of tracking jobs, candidates, managers, posting jobs for Internet Aggregators to scrape, and tracking activity for clients and my businesses.,When a company is a new client, SmartSearch ATS does an excellent job of bringing functionality to their client very quickly, usually within a couple of weeks. Their training program is designed so even non-technical users may use their SmartSearch ATS quickly.
The Customer Support Team at SmartSearch ATS are off the charts great for jumping on problems quickly and solving them. Sometimes the problems are created by other vendors who link with SmartSearch ATS. Even then SmartSearch resolves the problem. My advice? Expect a happy resolution the rare times you have a problem.
The Development Team at SmartSearch ATS have been around for many years. While the fundamentals of the SmartSearch ATS software are mature, the nature of the ATS software business is constant change. SmartSearch ATS does a wonderful job staying up to date. There is no need to bleed at cutting edge. Give me up to date and stability any day! SmartSearch ATS provides both.,When you create a new job posting, you are required to pick a field from "miscellaneous export information". Camera Operator and Makeup Artists are choices. Web Developers are not a choice. I don't get that.,10,My business is a small business. I have been a SmartSearch ATS client since 2004, through good economies and poor economies. The return on investment has to be there. SmartSearch ATS has a great return on my investment.
As I mentioned previously the customer support at SmartSearch ATS is off the charts great! That means less down time and much more UP time!
I am recognized as an expert in recruitment or talent acquisition. SmartSearch ATS helps me keep that recognition.,,1,,Posting positions for internet aggregators to scrape
Tracking candidate activity
Tracking resumes
CRM for clients,As a CRM for my public speaking business - SpeakBill.com,Right now I feel I am fully utilizing SmartSearch ATS but I will try new solutions with this product when I face new problems.,10,Yes,Price
Product Features
Product Usability
Product Reputation
Third-party Reviews,Actually I am happy with my process for selecting an ATS. I have been a third party recruiter since 1981. My process asks the right questions that enable me to make the best selection for my client or my business. SmartSearch ATS obviously is the best selection for my business since 2004.,Implemented in-house,No,Change management was a small part of the implementation and was well-handled,None,10,No,10,Yes,SmartSearch ATS ALWAYS provides me with exceptional support. I believe I have documented that fairly well. If we could just figure out the miscellaneous export information that is controlled by a third party, life would be excellent!,Loading resumes is easy.
Searching resumes in my SmartSearch ATS is easy.
Posting positions on RecruiterGuy.jobs is easy - and I also use it to demonstrate why clients should consider a .JOBS TDL.,None,Yes,10,10Bill HumbertGreat System, Great Service2015-04-07T19:45:04.920ZWe use SmartSearch ATS for our recruiting services as well as our CRM. It helps us keep our recruiting efforts in line and provides excellent reporting and tracking of activities. As a CRM, its been very helpful with tracking pre-close and post-close clients. We are about to launch our marketing program utilizing the various tools in SmartSearch.,Easy to use and very flexible. There are a lot of ways to customize it to your company's needs - both on the ATS and CRM sides.
Excellent customer service - every single SmartSearch team member has been professional, friendly and very quick to answer questions and help with solutions. Plus, they do great follow up!
They offer wonderful webinars on how to better utilize the product and provide access to some industry experts that are extremely beneficial.,There's some room for improvement with candidate status. If you change a status, you have to refresh your screen for that to appear. It's a minor thing.
It would be nice to hide certain bits of information on the web posting, but keep that information in the requisition for our records, ie, salary range, etc.,10,Increased employee efficiency in the ATS realm. It allows us to provide updated information to our recruiting customers.
Strong ability to use broadcast emails as a marketing tool to our clients.,Bullhorn,Taleo,Bond,CareerBuilder,Compass,HireDesk,iCIMS Talent Acquisition Software Suite,Mindscope,PC Recruiter,TalentRover,5,Implemented in-houseMichelle StarkMost Flexible Product & Service2014-05-20T14:20:52.231ZAfter evaluating several other products in the market, we found SmartSearch to be most flexible one out there. We later on visited their site and met their executive. Their transparency and flexibility were keys to our selection process. The data migration from a totally different platform went VERY smoothly as they had done a great amount of preparation. The product has exceeded our expectation. This product is used by several departments in our firm including both front and back office staff members.,Flexible and customizable
Robustness of both technology and the product
Data Migration., Training, and Customer Service,Nothing that I can think of at this point.,10,Detailed and real-time reporting are very powerful in managing both the business and the teams.
Integration with 3rd party tools offers exceptional efficiencies.
Improving in internal communications.,,10,10,10Hadi AsgharzadehSmartSearch Review2015-02-21T16:17:37.669ZSmartSearch was used as an applicant tracking system. It made our lives easier as recruiters. We were able to create searches based on our defined criteria to find the best suited candidates in a quick fashion.,Applicant tracking system
Advanced searches
Simple user interface,Would be nice if the application was in a mobile app
Faster results
Associate employees with companies and manage that way,8,Placements at companies
Keep detailed notes on employees or former staff
Fast search results,monsterMaria FleischmannIt does the job....2015-02-18T21:09:24.023ZAt Novotus, we use SmartSearch ATS as our internal applicant tracking system for hiring internally. We also use SmartSeach for our one-off clients that we hire a couple positions for sporadically. It is not being used across the entire organization. We use a lot of different applicant tracking systems for all of our different clients.,SmartSearch ATS is great as an applicant tracking system. It is very easy to use, but could use some tweaking.
SmartSearch ATS is really great for easily posting to free job boards.
SmartSearch ATS has a lot of applications and allows a lot of template creations for every different point of the process.,SmartSearch ATS is VERY temperamental. It is hard to move around from one page to another without losing all data.
SmartSearch ATS reporting is awful. There are not a lot of reports that you can pull as cleanly as I have found on other ATSs.
SmartSearch ATS is very hard to train new people on. It is confusing and there are different ways of doing things.,3,We have been able to internally hire through SmartSearch ATS.
We can track applicants.
We can sufficiently post jobs to our company site and job boards.,Newton,iCIMS,PeopleMatter,HireDesk,JobviteAlexis KruseSmart Search from a Recruiters POV2014-08-31T19:05:45.728ZDifferent divisions of the company use SmartSearch in different ways. I will explain how my division uses it. In our division, it is only recruiting and HR that uses SmartSearch at this time. I work with the recruiting department and we use it for the gathering, interviewing and hiring process of candidates. All resumes we receive are loaded into SmartSearch. These can then be searched or referenced when looking for qualified candidates for positions. All jobs are also loaded into the program and then posted on our company website and shared with a few others. We then track the progress of the interview process within the program. SmartSearch helps keep the recruiting department organized.,It is adaptable/customizable. Our department has a very particular process we move through when interviewing and we were able to customize a hire track. As an individual, you can customize your workspace, showing specifically what you need in your "WIP" (works in progress) and "Dashboard."
SmartSearch Outlook Toolbar. This handy little tool has saved me personally hours of work. If a candidate sends me a resume, with the click of one button, I can quickly load him into SmartSearch. You can also easily add emails to the "Notes" section to keep track of communication with the candidate.
Web-based, therefore accessible from anywhere. If I am out of the office working, I can still get exactly what I need because it not sitting on my hard drive in my office.,The search function is not perfect. Sometimes with a simple search of candidates in my area, I only get three results, even though I know for a fact there are others in the system. I know some of it has to do with what format the resume was loaded into SmartSearch.
Candidates can apply for a job without attaching a resume. They have to fill out some basic information, but apparently are not required to submit a resume. It doesn't happen often, but we've had it happen a number of times.
There are so many functions/uses for SmartSearch, it can be overwhelming. When I first started using it, there was no training program and I was taught as I went. There were so many things I didn't learn...I am still picking up on new things to this day. I have noticed that recently there have been some more tutorials and webinars added, but when I started, there were not many at all.
Some of the export functions could be improved. When jobs are exported to Monster or Careerbuilder, they sometimes mess with the formatting. We always have to double check the posting to make sure that it does not look bad (extra spaces, font changes, etc).,7,Increased employee efficiency. Recruiters can easily pull up the jobs they are working on and see candidates that are attached and where they are in the hiring process in a few easy clicks. When managers call for an update on their position, it is easily accessible. Making notes is simple and there are often prompts of emails to send to managers or candidates.
In the same way, the customer service with our candidates is made easier through SmartSearch. At every step of the process, the ability to send emails is made available and templates are easily accessible.,,9,The Outlook Toolbar is AMAZING! Love being able to send emails and resumes to SS with one quick click of a button.
I like the Dashboard and WIP (works in progress). They provide the information I most likely need right up front.
Attaching candidates to a job and documenting the interviewing/hiring process is easy.,The search function is not perfect. Even with a simple search, I know there are resumes that are left out.
Multiple candidate files. While there is a notice that shows up in the corner of the file, there is no warning when making a new file, only after.
Notes do not always show up in order. They are sorted by day, but every once in a while the notes from a single day will be out of order.,7,9Rachel Hamilton Probstreview2014-08-31T01:59:53.991ZI am personally using it to create org charts. I just use it in HR.,Org charts
Searching locations
Finding the employees needed for a job,I cant think of any at this time.,8,Has found some great candidates for us.
Increase in customer service,,5Danielle DiPaolaSmartSearch - Increased efficiency through automation and transparency2014-08-19T20:54:43.204ZSmartSearch is being used by the organization as a whole. Its main purpose is to increase productivity throughout the company. As there are a lot of documents in play at an insurance company, a program like this brings a lot of value. The business problem it addresses is the lag that exists between way-points in the various business processes. With SmartSearch, there is a level of automation that significantly decreases this lag time, and diminishes the possibility of documents falling between the cracks.,Organizational Automation - Too often a stack of paperwork on someone's desk takes a long time to process. This decreases the lag time by automatically routing paperwork to the proper party.
Business Process Transparency - Along with the lag time mentioned above, other parties down the assembly line from a lag point are usually kept in the dark as far as where they are in a given business process. SmartSearch provides everyone involved in a business process or document workflow a clear view of its status, and who to talk to if there is a lag.,IT Skill Needed - Although the basic functions are easy to implement for anyone regardless of their IT skill level, it takes someone with significant IT aptitude to implement the best parts of the software.,7,Increased employee efficiency
Increased business process transparency,100,1,Accounts Payable (Purchase Requests, External Orders Placed, Routing of Items Ordered, Invoicing, Paying Invoices)
Customer Re-activation
Human Resources,7,No,Product Features
Product Usability,Now that I have experience with paperless document management systems, I would be better able to ask questions that better point to my business needs.,Implemented in-house,No,Change management was minimal,Reluctance to adopt a new business process
Limitations in ability to implement by non-IT specialists,7,The end-user aspect of SmartSearch is very easy to use - especially when using the web view.,The higher-end functions of the program are best implemented by an IT specialist. Non-IT specialists would have a difficult time gleaning the full value of the program in its implementation stage.,7Gregory Talkington, CAPMSmartSearch Review2014-08-21T18:39:12.588ZSynerfac currently uses SmartSearch throughout the entire company to store, and manage candidate resumes to help ease the process of staffing. It is very helpful in keeping everything organized with candidate contact info, daily scheduling and current or past tasks worked on.,Easy flow of candidate processing.
Very simple to use, easy to learn.
It is aesthetically easy on the eyes with customization options.,It is very slow during certain times of the day.
The dashboard does not load and it seems like it crashes.
When trying to process resumes added to the system, it sometimes just deletes the data, forcing you to start the whole process again.
It seriously moves really slow and you have to exit out of the program and restart to try and make it work.
Certain links do not load the first time, forcing you to reload and hope they show up on the screen.,5,Increased employee efficiency
Better customer service due to easy access to information,5Daniel SpiochSmartSearch Review2014-08-20T14:36:43.887ZWe use SmartSearch to put in our job requisitions we are recruiting for, and our candidates we find on job boards, LinkedIn, referrals, etc., pertaining to that specific job requisition. We use it across our organization from our Recruiters to our Account Executives to ensure that everyone sees all job requisitions and the candidates that have been submitted.,Allowing to see candidates from our whole organization
Seeing what open job requisitions we have, or which ones that I'm assigned to
Matching skill sets of like candidates when a similar job requisition comes out that we have used in the past,Can run really slow and get bogged down sometimes.,9,Increased employee efficiency
Allows us to serve the candidate better by looking at jobs they have recently applied for
Faster lead conversion by using previous job requisitions and speaking to candidates who were a good fit, but weren't selected for the job at that time,,8Brady EagleSmartSearch ATS - a powerful tool for the staffing industry!2014-08-19T17:01:11.369ZAt TechTrades we utilize SmartSearch ATS every day. We use it to track candidates and open jobs, send email blasts to prospective candidates, and many other uses. SmartSearch is a powerful tool for the staffing industry. It is easy to navigate and has features that are useful for us. We switched to SmartSearch about a year ago and I'm glad that we did.,With SmartSearch ATS you can email blasts to prospective candidates. Instead of sending out emails one by one you can choose as many email addresses you want and send one email to all of them. Big time saver!
SmartSearch ATS connects you to all the resumes at CareerBuilder and Monster without having to go to the sites. This also saves time.
SmartSearch ATS not only connects you to all the resumes specific to what you are looking for, but once you screen them, it allows you to attach the candidates to the open jobs so that your team can review them later on.
SmartSearch ATS allows you to attach documents and contracts in the open jobs. This is handy. It puts all the necessary documents in one place for ease of review.,Sometimes when you hit the "back" arrow it messes up the functionality of SmartSearch ATS.,9,SmartSearch ATS is a time saver for all who use it. Since time = money, the ROI is quick.
SmartSearch ATS makes everyone more efficient. Efficiency is key in an industry that moves so quickly.
SmartSearch ATS helps us meet our overall business objectives. By doing the functions it offers so well, it allows us to focus on our jobs - fill open staffing positions.,Adobe Echosign,ClearSlide,9Joe AlbrightSS rocks.2014-08-20T19:32:53.006ZIt is being used by the company that I work for to manage the applicants. It is used across the whole organization.,Organization
Easy Navigation
Well Built,More customization in the tool. An easier way to edit and put any box in whatever format on the dashboard.,9,All good.,iCIMS,avature,9,30,5Weston KruseSmartSearch does a tremendous job!2014-04-08T23:39:14.916ZWe use SmartSearch as an applicant tracking tool. Records of conversations, resumes, and customer/client information is all stored through SmartSearch. The entire organization uses the system as it displays deals. The business problems it addresses is organizational issues that may arise without having an applicant tracking tool.,Applicant tracking. SmartSearch does a fine job of syncing our emails in the system.
Note taking. SmartSearch allows for notes to be attached to client and contractor profiles.
Resume storage. SmartSearch allows recruiters to pull updated resumes from contractor profiles.,I would like to see the speed improved.
Spell check
Default home page needs to be edited.,10,Better Customer Service
Better efficiency,,10Brent McClintockSmartSearch - A smart choice!2014-04-08T23:17:21.910ZSmartSearch is used as our Applicant Tracking System (ATS). It is also used to create and manage our job requisitions and is the portal to the careers page of our company’s internet site. SmartSearch is extremely user friendly and is capable of adapting to our company’s needs, no matter how small or intense they may be. SmartSearch’s capabilities also grew as we grew as a company. They are constantly coming out with new and exciting tools to enhance our user experience.,Helpdesk/ Customer Support - Very rarely are there any issues or problems with SmartSearch itself, but my team excels at weeding out new and challenging hurdles that require SmartSearch assistance, the SmartSearch Helpdesk team has always been very friendly and customer focused, always willing to go the extra distance to ensure complete customer satisfaction.
SmartSearch made its system very intuitive, so if you have worked on any other applicant tracking systems before, it will be quite easy for you to pick up.
Search Parameters - SmartSearch has made their database work very much like a major job board with its boolean capabilities. It is a great feature to search through your candidate database.,For Administrators - ability to track users log in/out traffic could be reworked a bit for better visibility.
Platform issues - sometimes you have to jump between firefox or internet explorer because certain parts of SmartSearch works better on different platforms. It would be nice if it would all work the same on any platform.
The only other thing is their hours. They are West Coast, we are East Coast. Although they start very early on the West Coast, they are still three hours behind.,10,SmartSearch is great for running reports (time to fill, job report, hires by source, any many more)
Manages your open jobs and helps to set priorities based on open/funded, proposal efforts, or best athlete type positions
Tracks and manages your contacts and departments and jobs associated with each,,10David ClementAdaptable and User Friendly2014-08-19T18:44:06.152ZSmart Search is being used company-wide where I work. It makes sure we can retain information for qualified job seekers.,I like it better than other ATS I have used in the past because it utilizes very little system resources. Unlike other ATS I have used it has never frozen my computer or caused it to crash.
It is very customizable. You can easily edit your default view to give you access to any information you may need. This significantly increases productivity.
It has a great search function. You can quickly search most aspects of candidates, job orders, or contacts to find the information you need quickly.,Once in a blue moon, when searching within the radius of a zip code, I find that the information is lacking in the ATS.
The searches can be at times confusing, especially when searching job orders.,7,Increased employee efficiency - customization leads to quick access to pertinent information.
Great customer service - my issues have always been handled quickly and efficiently.,,,7Verified UserWork Smarter not Harder, SmartSearch ATS is leading the pack in Efficiency!2015-02-27T16:10:32.349ZSmartSearch is being used across the organization as the primary applicant tracking system. In the staffing industry, an efficient ATS is instrumental in our success. SmartSearch is very user friendly and allows us to effectively streamline our applicant hire process.,Search integration with popular job boards such as Monster and CareerBuilder make for simple searches to maximize results.
HireTrak allows smooth transition through the hiring process.
WIP is great. It makes it easy to efficiently maximize your daily productivity.,Adding a contact to a job. The auto-populate feature doesn't always seem to work in accurately identifying the correct business contact to assign an order under
When copying and pasting a job description from MS Word to SmartSearch, it often alters the format causing me to reformat.,8,SmartSearch ATS streamlines our process and allows us to finish a task and transition to another with ease,Bullhorn Applicant Tracking System,SendoutsVerified UserFormer user of SmartSearch ATS provides perspective2015-02-20T19:42:51.383ZSmartSearch was our ATS starting in 1995, we have since retired it as of last fall. The entire Recruitment Dept used it and it was accessible to HR.,There are pluses and minuses with all software.
It started off as a small company and has expanded over the years.,As we grew we realized that customizing the software created issues.
The reporting features were not robust and missed the mark for our reporting needs.
We outgrew the system for several reasons.,7,The lack of reliable reporting capabilities was a big reason we moved off of SmartSearch.,Verified UserSmartSearch ATS2014-08-31T02:08:30.345ZSmartSearch ATS is used by the HR department and by all hiring and project managers. It allows us to control and maintain communications and documentation to the hiring process per candidate, per project, and per manager/recruiter. Additionally, the reporting and dashboard functionality provide a visual for our activity including areas of weakness and strength. The workflow processes allow employees to apply directly online from our site, and the Outlook integration ensures efficiency between systems.,Outlook Add-In Capability
Multiple Application Options (Company careers page, Job Boards, etc.)
Automatic and Custom Workflows,Fillable pdf form integration
Technical, functional, behavioral skills testing,8,Time efficiency - through the email function, scheduling function, automatic workflows/emails, and review/feedback of candidates from managers
Control of records
Visibility,8,6Verified UserSmart Search Review2014-08-19T16:37:51.186ZIt is used by the whole organization when the client does not posses or does not want us to share their ATS.,Multi-database support for a very low price
Easy to use
Very low maintenance,It could be improved by giving less options
Minimum drop down menus instead of so many options
A more clear and concise dashboard,3,Its better than nothing, but not proficient as other ATS,,1Verified UserSmartSearch Review2014-04-12T22:06:52.435ZWe use SmartSearch to document notes and save data for our clients and candidates. It is easy to access and keeps it our documents and notes all in one place. It also saves resumes from way back which we use as an advantage over others.,Easy to learn and use.
It is organized and helps you find documents easily.
You are able to log in from a personal computer, you dont have to download a program at home to check things.,There should be a button that the candidates have to select US CItizen or H1B Visa to help with our search because our company cannot sponsor so when I do searches, i get a lot of non US Citizens that block up the right candidates.
Let us send blast emails without making a folder first by just selecting the people that appear in the search.,9,We have found candidates on there that don't have their resume online anymore and it gives us the one up on other clients who don't have those resumes,,10Verified UserSmartsearch Review - Recruiter's Opinion2014-04-09T15:13:49.021ZSmartSearch is primarily used by the recruiting department in our organization, although sales and account management has access as well. It is used to keep track of actions related to candidates and job requisitions that we receive from out clients. It keeps all of this information in one central location so that users can see what progress has been made on certain positions that we are working towards filling.,Keeping Files - easy to keep information up to date for job requisitions, candidates, contacts, etc
Tracking Progress,Not very intuitive - some features are hard to use and learn
Running reports - reports give incomplete data,4,Better Tracking of Progress on job requisitions
Easier collaboration because info needed is shared among users,3Verified UserSS review2014-04-11T19:30:19.903ZSmartSearch is being utilized company wide (nationwide). It is used for both recruiting and sales. I don't feel that is addresses any business problems, it is simply the tool we utilize for documentation and searches. I feel that some offices may utilize more of the SmartSearch tools then others, some offices barley utilize it.,Its a great way to keep information, organized and easy to refer back to about past conversations with clients or candidates.
If it is set up right and utilized to the fullest, it can be a very versatile tool, i.e. being able to use search tools within it like linkedin, monster, and careerbuilder.
If trained properly, it is fairly user friendly,I wish there was a better communication tool. I have worked with a system in the past where you could send messages within the system like a messenger so I can inform recruiters instantly about feedback or interviews or confirmations. The system may send emails but as I get emails for everything I would prefer the information to be send like a instant message thru smartsearch.
I feel that it can take time to go from file to file, I would like to be able to see numerous screens maybe even split in 2 or 4 on the same screen so i don't have to go back and forth leaving pages.
I get frustrated when setting up jobs in the system and there are 2 save options, one on the middle top and one on the left top side. The job will only save if I click the save button on the top left, not the top center. Its silly but frustrating as I have left the screen with the wrong save button and lost the whole job having to do it again.,3,better customer service if you document past calls and can refer back to old conversations with clients is a positive
because i have to go in numerous files sometimes for 1 conversation it can cause a delay as the system doesn't give me all the companies information in one area so i have to jump from contact to contact and that can cause a delay and sometimes aggravate the client
could be better customer service if there were alert pop ups in smartsearch to remind to make a call instead of having to go into the call list. i think if there were pop up alerts i would be more apt to make that call ASAP,Bullhorn Reach,Bullhorn Applicant Tracking System,5Verified User
Unspecified
SmartSearch
30 Ratings
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