SmartSearch

I most likely would not recommend SmartSearch. It is a very clunky tool and not overly user friendly. We had to pare it down extensively because it was just overwhelming with options of what you could click through; it needs to be simplified. There was a lot of basic recruiter tools that should have come with the tool, but we had to customize for it.

The developer who developed this was clearly not a recruiter and therefore it was not very intuitive.

I think our environment has stretched SmS and their capabilities (positively) but we have grown together and developed an enormously capable system together that is now very well integrated into our business. For doing applicant tracking, requisition management and offer management that has really been strong. I think we can partner together and build some better analytics and reporting capabilities that would be better suited for our business.

I think this is an area where we have helped them grow and they have helped us along as well. Gates did not have any global ATS or requisitioning system or offer approval system...nor did we have a global HCMS 4 years ago. We deployed a number of global systems in a short period of time (with the luxury and curse) of pretty much starting from a clean slate. That created a number of opportunities to do some custom development in a short period of time and blaze some trails that had not existed before. We had to take a few steps forward and a few steps back but we have persevered and managed through it!

If you have a recruiting organization that needs flexibility and a wide range of options to address an ever changing landscape than this is your system. It does not try to pigeon-hole recruiters into a single recruiting model. It allows you to customize how your organization does things but also allows you to control where you need to control.

We have been using SmartSearch for more than 24 years. We started out on one of the first versions because we liked the company and the direction they were taking. SmartSearch has not always been the tool with the flashiest features.... but it has always had some of the best features. They have always been of the cutting edge of the next technology and have the tools and features that make SmartSearch a complete solution. We have not seen anything else out in the marketplace that has encouraged us to change.

They are great.... Don't really know what else to say. They are always there for us. I enjoy interacting with everyone on their staff. They are knowledgeable about their own product as well as the staffing industry. They are always looking for feedback or suggestions in or to continue improving the product.

The integration with Dice, Monster and LinkedIn is excellent.

SmartSearch tech support and others available to serve have never failed me.

I believe they have a good product, they just need additional resources to keep in touch with their clients.

Once you get the 1 person on the phone they are very knowledgeable and tend to solve the problem. The issue is there are not enough resources to handle all the clients. Their primary clients are "recruiting firms" and I think that is where most of the their support resources go.

Their technology is great and I have recommended them many, many times and will continue to do so. The emphasis they place on the technology - the core part of their software that helps our company run more smoothly is truly impressive.

The team is quick to respond, answers the phone and dives into an issue. Every person on the support team goes out of their way to make our experience a good one. The result is that we feel very well supported and our needs are handled. We love it!

It's a great ATS!

SmartSearch is suitable as a mechanism for collecting candidate information online and managing job orders. The fees are low and reasonable for this limited functionality and, at this low level of use, the system works well.

SmartSearch is less suited for an environment in which robust reporting or tracking is required - the built-in reports are limited, the report writer is difficult to use and there are no real capabilities to interface directly with other applications like Microsoft Flow, Zapier, mailparser, etc. Consequently, one cannot take advantage of external tech capabilities to make up for the lack of capabilities in SmartSearch.

The responsiveness of tech support is spotty. Currently, we have been waiting almost three months to receive a resolution on the integration of Zip Recruiter, our job postings are not getting out to Zip Recruiter which, as a recruiting agency, is a death blow. (Their tech support people are great and most have been there a long time, it is the responsiveness that is the weak link.) Sometimes they respond very quickly and then out of the blue you get nothing.

We are currently still waiting for a fix to why our jobs are not getting posted out to Zip Recruiter, it has been eleven weeks. While SmartSearch will respond to many things quickly and I am really appreciative of their tech support people who are lovely and talented, SmartSearch overall responsiveness can be spotty and as a small business that can really hurt. This current example is only one of several times where for some reason out of the blue they just don't respond.

I believe that SmartSearch ATS deserves an 11 out of 10. In my experience (and I am technically competent for an English degree and published author), the overall support team at SmartSearch ATS deserves their recognition as a top support team. Even when I manage to find new and exciting technical challenges, the SmartSearch ATS team solves my problems. Their support is truly appreciated.

I think the hand off between a CRM and ATS is great. One system - one database. That is a feature we really needed.

Well suited for tracking applicants from start to finish. Being able to use SmartSearch to push job postings out to major job boards is very helpful in attracting active candidates and keeping them well organized.

SmartSearch is less appropriate for sourcing passive candidates. Although it keeps previous applicants and candidates stored internally, their information is typically not current and thus not really ideal for reaching out to passive candidates that would actually be a good fit for any roles you are recruiting on.

It is suited for both single office and multiple office firms.

SmartSearch ATS is less suited when you are looking for new people who just posted a resume. Monster and CareerBuilder would be better choices.

I think that there are other applicant tracking systems that are way easier to use and a lot cleaner. The only time that I like SmartSearch ATS is when it generates an email template whenever I move a candidate over in the process. I can set the template I want and it always pops up and fills in the exact data.

SmartSearch ATS is a good program to track candidates and the hiring process.

SmartSearch ATS is well suited for searching candidates. It is also great for creating offer letters and sending onboarding.

SmartSearch is best used in organizations where there is a lot of paperwork in play. This is especially true in Accounts Payable departments that see a large volume of invoices.

It's well suited for keeping candidate contact information for easy access.

SmartSearch makes things run very smoothly for our organization. It allows us to attach candidates to specific jobs so you can refer to them at a later date for a similar job. It allows your Account Executives and recruiters be on the same page by attaching candidates, updating job requirements, and keeping them updated if the job has been closed, re-opened, put on hold, etc.

SmartSearch ATS is a really powerful tool for anyone in the staffing industry. With features like unlimited email blasts to prospective candidates and unlimited access to all the resumes on CareerBuilder and Monster, matched with the ability to attach and download all the documents specific to each job it really is a powerful tool.

It is just an all around great ATS.

None

SmartSearch is great whether you are an independent contractor, small business, or growing into a large business. It is truly a company that caters to your needs.

SmartSearch is very adaptable and can work well in any environment. It interacts well with Outlook and outside websites. Due to the fact that it is web based, you need not worry about it taking up your hard drive. It works for both large organizations as well as small ones.

SmartSearch ATS works well in all aspects in the staffing industry. It doesn't have too many bells and whistles to make it confusing to the average user.